16 October 2023
Learning Disability and Autism Transforming Care Programme
NHS Midlands and Lancashire can support your integrated care system to provide individuals with the very best care. Our Personalised Healthcare Commissioning team’s effective and specialist Transforming Care…
16 October 2023
Contracting, Commissioning and Brokerage Services
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning (PHC) service has a team…
16 October 2023
All-Age Continuing Care – Core Service
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best All-Age Continuing Care (AACC). We provide a full,…
16 October 2023
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Reviews of funded healthcare for recipients of…
16 October 2023
Children’s and Young People’s Services
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team provides expert…
16 October 2023
Continuing Healthcare Appeals Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team consists of clinical and…
16 October 2023
Continuing Healthcare Retrospective Review Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning service has a team of…
16 October 2023
24 September 2023
Dr Sam Gower Clinical Director for Personalised Healthcare Commissioning Tricia O'Donnell Corporate and Business Associate Director Paul Clark Business Reporting and Governance Lead Joanna Livingstone Associate Lead Nurse…
21 September 2023
Our Personalised Healthcare Commissioning team aims to deliver the best possible experience of All-Age Continuing Care assessments, reviews and care planning for people with funded continuing healthcare and…
21 September 2023
With over 10 years of experience, NHS Midlands and Lancashire is the largest provider of All-Age Continuing Care services in England. We are responsible for managing over £1…
21 September 2023
Personalised Healthcare Commissioning Services
Supporting people to get the right care at the right time. Welcome to Personalised Healthcare Commissioning (PHC). We support integrated care systems to provide All Age Continuing Care…
15 June 2023
Our mission is to enhance the patient experience and outcomes by supporting decision-making processes at strategic, tactical, and operational levels. The Nursing and Urgent Care team is your…
10 May 2023
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25 April 2023
Environmental statement 2020-25
The NHS recognises that climate change and health are interlinked, and if climate change is not tackled it will be to the detriment of the public’s health and…
24 March 2023
NHS Midlands and Lanchashire Newsletter Preferences
First Name Last Name Please choose your communications preferences from the below Clinical redesign and provider collaboration Yes No CHC and funded care Yes No Business enabling services…
2 February 2023
The Referral Management Centre (RMC) provides a range of services on behalf of Integrated Care Boards (ICBs), NHS trusts, and place-based organisations to support patients and service users.…
1 September 2022
Referral management services team
It’s essential that the patient’s experience of referrals, from seeing their GP or optometrist to attending their first hospital appointment, is as streamlined and straightforward as possible. Our…
1 September 2022
NHS Midlands and Lancashire hosts The NHS Transformation Unit (TU), which works alongside health and care clients to deliver major change programmes. The TU team work in partnership…
1 September 2022
NHS Midlands and Lancashire hosts a nationally recognised, expert strategic consultancy service, The Strategy Unit. The Strategy Unit supports transformation locally, regionally and nationally, and is renowned for…
1 September 2022
Our Improvement Unit helps wider health and care organisations including NHS trusts, health systems, integrated care boards (ICB’s), GP practices and primary care networks with a range of…
1 September 2022
You need to be confident your payroll service is running as it should. That’s why we have a ‘right first time, every time’ approach that means you can…
1 September 2022
We offer a flexible and responsive operating model, with support tailored to your organisation’s needs. Starting with an assessment of your current approach to organisational development, and desired…
1 September 2022
Purchasing the best care within the funds you have available can be a challenge when patients’ needs can’t be met by standard healthcare packages. Our expert support ensures…
1 September 2022
Information management and technology
Delivering your daily organisational activities efficiently and improving productivity rely on robust information management and technology systems. NHS Midlands and Lancashire can provide everything you need to meet…
31 August 2022
Medicines management and optimisation
The medicines management and optimisation team have many years’ experience in providing medicines-related services across a range of NHS sectors, including integrated care systems, hospitals, community settings, local…
31 August 2022
Your people are your organisation’s greatest asset. We can help you maximise their contribution to your organisation, supporting people management and offering development opportunities that really make a…
31 August 2022
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashires’s procurement team can help you navigate through this maze so that you can select a high…
31 August 2022
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashire’s procurement team can help you navigate through this maze so that you can select a high…
31 August 2022
The Health Economics Unit (HEU) delivers impactful insights that power the future development of health and care delivery. The expert team support health system and industry leaders to:…
31 August 2022
Who Are We? We are The Inclusion Unit. We deliver unmatched expertise in steering public sector organisations to fulfil their legal and mandated equality obligations. Our multi-disciplinary team…
31 August 2022
Digital transformation and project management
NHS Midlands and Lancashire is a specialist consultancy and programme and project management service provider with a proven track record in the management and delivery of digital and…
31 August 2022
The customer finance team delivers a comprehensive range of high-quality financial services. Our team specialises in delivering a scalable finance operating model, placing emphasis on providing efficient and…
31 August 2022
Our highly skilled and professional contract management team is supported by our business intelligence, quality and performance and finance teams to ensure an integrated approach to contract management,…
31 August 2022
When you’re making commissioning decisions or considering service change, there are a few things you’ll want to think about – protecting your organisation’s reputation, communicating clearly with your…
31 August 2022
What we do NHS Midlands and Lancashire‘s Business Intelligence service maximises the use of data and insight to improve health and care services for people. Making sure organisations…
31 August 2022
Bespoke Interpreting, Language and Communication Services
Communication difficulties present healthcare professionals with barriers to delivering safe, high-quality care. Our Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a…
31 August 2022
Our 1,900+ expert staff have vast NHS, public and private experience that underpins our support to integrated care systems. Within our organisation, we have teams of professionals across…
20 June 2022
Our people are committed to delivering best-in-class support to the NHS and care sector. Here are some of our recent industry award successes.
30 May 2022
20 May 2022
If you would like to know more about NHS Midlands and Lancashire (NHS ML) or about how the services we provide could support your organisation, please email mlcsu.partnerships@nhs.net.…
20 May 2022
20 May 2022
NHS Midlands and Lancashire’s environmental statement 2020–25 NHS Midlands and Lancashire is serious in committing and delivering against NHS ‘Net Zero’ targets; we are absolutely focused on reducing…
20 May 2022
Please directly link to this page: https://www.england.nhs.uk/contact-us/privacy-notice/how-we-use-your-information/public-and-partners/the-national-fraud-initiative/
20 May 2022
What are cookies? Cookies are small text files located in browser directories. When you visit a site that uses cookies for the first time, a cookie is downloaded…
20 May 2022
Accessibility statement for midlandsandlancashirecsu.nhs.uk This accessibility statement applies to the NHS Midlands and Lancashire Commissioning Support Unit website: midlandsandlancashirecsu.nhs.uk The website is managed by NHS Midlands and Lancashire…
20 May 2022
Freedom of information The Freedom of Information Act (FOIA) came into force during 2005. The Act applies to all public authorities with the aim of making information available…
20 May 2022
Our Modern Slavery Act Statement NHS Midlands and Lancashire believes there is no room in our society for modern slavery and human trafficking, we have zero tolerance for…
20 May 2022
Meeting our Public Sector Equality Duty View NHS Midlands and Lancashire’s latest Annual Equality and Inclusion Report (2020-2021) View NHS NHS ML’s Unit EDI Strategy 2021-2026 Eliminate discrimination,…
20 May 2022
Document printing and downloading If a document is downloaded from the site, you must not amend any of its content and if the document is either saved or…
20 May 2022
At NHS Midlands and Lancashire (NHS ML) we’re committed to protecting and respecting your privacy. This Privacy Policy provides you with the following information: What are our data…
19 May 2022
NHS Midlands and Lancashire (NHS ML) recognises the value serving personnel, reservists, veterans and military families bring to our business. In January 2020 we signed the Armed Forces…
19 May 2022
Health and wellbeing The health and wellbeing of our staff is a top priority for NHS Midlands and Lancashire (NHS ML) and we regularly provide information, advice and…
19 May 2022
Pay and conditions The NHS pay system, known as Agenda for Change (AfC) applies to all directly employed staff, except doctors, dentists and very senior managers. Benefits include: A…
19 May 2022
Associates and temporary staffing
If you are looking to work within the NHS, the Temporary Staffing Admin Bank is a great starting point. We provide full-time and part-time temporary cover in a…
19 May 2022
Organisations are blurring the boundaries that used to exist between them. It’s a momentous change but it will require lots of drive and ambition to make it a…
19 May 2022
For our current opportunities please visit our automated job application site.The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work,…
25 January 2022
We understand, as health and care decision-makers, you want to make a difference – for both patients and services to develop an all-round healthier population. NHS Midlands and…
25 January 2022
14 November 2021
13 May 2022
Support offerWe deliver a full range of support functions across transactional services, business partnering and transformation. Your system’s needs are unique and our blend of support can be completely…
13 May 2022
Support offerPersonalised healthcare commissioning services
Our personalised healthcare commissioning team aims to deliver the best possible experience of assessment, review and care planning for people with continuing healthcare and complex healthcare needs by…
13 May 2022
Support offerClinical redesign and provider collaboration
As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management. Our multidisciplinary teams can support…
13 May 2022
Support offerPlace and primary care transformation
We provide the developmental, transformational and operational support needed by ICS partners to achieve a truly integrated service offer. We help partners at every stage of the journey…
13 May 2022
Support offerPHM analytics and decision support
We provide expert analytical advice and support, underpinned by optimal data management, insight tools and PHM capability to enable evidence-based decisions, address health inequalities and align services to…
13 May 2022
Support offerDigitally enabled transformation and IT
Digital transformation is not simply about technology – it is about change management enabled by technology to improve access and quality of patient care and optimise processes for…
12 May 2022
Support offerWe deliver effective communication, engagement and behavioural insight as key enablers for system change and improving population health. Our approach addresses inequalities, manages risk and reputation, and derives…
25 January 2022
Support offerWe will help define your system’s roadmap towards developing integrated care. As a long term partner, we will support across a range of capabilities to provide oversight and…
25 January 2022
Support offerWorkforce resilience and transformation
The ‘one workforce’ approach set out in the NHS People Plan underpins the work we do to support systems and staff through change and transformation. We achieve this through…
29 April 2024
Case studyAligning medication guidelines: The Cheshire and Merseyside initiative
The Cheshire and Merseyside initiative, aimed at aligning medication guidelines, has enhanced medication management practices across the region. By improving consistency, streamlining processes, increasing transparency, and promoting continual…
16 April 2024
Case studyScaling non-medical prescribing services for enhanced patient care
Our Medicines Management and Optimisation team has improved patient care by improving processes and automating tasks to ensure timely access to medications and maintain safety through competency assessments…
9 April 2024
Case studyBetween 2022 and 2023, our Inclusion Unit provided a bespoke ‘due regard’ support package to the Lancashire and South Cumbria New Hospitals Programme (NHP), helping to further embed…
2 April 2024
Case studyEnsuring Care Quality Commission readiness through collaborative intervention at Portway House
Our Nursing and Urgent Care Team’s intervention significantly transformed a care facility, enhancing staff morale, competence, and confidence, ultimately transitioning it from requiring improvement to being well-prepared for…
14 March 2024
Case studyThe digital transformation of Worcestershire Acute Hospitals NHS Trust website
Our Communications and Engagement team helped Worcestershire Acute Hospitals NHS Trust achieve a digital overhaul, enhancing website usability, functionality, and accessibility, enabling the trust to better serve and…
20 February 2024
Case studyEnhancing stroke risk management by developing a comprehensive reporting dashboard
The implementation of the cardiovascular disease prevention dashboard markedly enhanced stroke prevention strategies, offering healthcare providers critical data on key risk factors and driving substantial improvements in the…
8 February 2024
Case studyTransforming tobacco control: How our data analytics improved health outcomes
The development of interactive dashboards and comprehensive data analysis significantly helped NHS Birmingham and Solihull Integrated Care System to enhance the effectiveness of its tobacco prevention and control…
2 February 2024
Case studyReducing the use of Lorazepam at a dementia nursing care home
Our Medicine Optimisation Care Home team successfully reduced the reliance on regular Lorazepam prescriptions in elderly residents of a dementia nursing care home, improving medication safety and appropriateness…
2 February 2024
Case studyAchieving operation excellence and strategic impact
Our adoption of the Chartered Institute of Procurement & Supply (CIPS) Procurement Excellence Programme has significantly increased operational control. It has helped us be more confident and proactive,…
29 January 2024
Case studyUnderstanding performance drivers across urgent care pathways
Our Business Intelligence team in partnership with Herefordshire and Worcestershire Integrated Care Board, revolutionised data management and decision-making processes within the urgent care pathway, enhancing both efficiency and accuracy by developing a comprehensive, interactive…
17 January 2024
Case studyImproving frailty care through data innovation
We developed an innovative, interactive dashboard that has significantly enhanced the delivery and effectiveness of frailty care in Lancashire and South Cumbria, fostering system-wide improvements through comprehensive data…
22 December 2023
Case studyImproving workforce sustainability at an NHS foundation trust
Our Organisational Development team implemented a dynamic five-year integrated workforce plan at an NHS foundation trust, resulting in a clear prioritised plan of action to achieve a strategically…
19 December 2023
Case studySupporting the transition to an integrated care board
Our Digital Transformation team’s expertise in programme management significantly enhanced an integrated care system’s readiness for the 2023 integrated care board (ICB) transition, establishing a robust programme management…
13 December 2023
Case studyOur Digital Transformation team’s in-depth review and strategic guidance significantly improved Lancashire and South Cumbria integrated care system’s programme management office, leading to enhanced governance, better resource allocation,…
13 November 2023
Case studyNavigating winter challenges with a proactive resilience strategy
Our strategy in navigating winter challenges enabled real-time monitoring and prompt adjustments in urgent and emergency care capacity, significantly improving patient outcomes and decision-making processes in the NHS…
10 November 2023
Case studyEnhancing equality impact assessments at Terrence Higgins Trust
The Inclusion Unit’s workshops significantly improved Terrence Higgins Trust’s approach to equality impact assessments, fostering deeper engagement, understanding, and a shift towards more inclusive and effective decision-making processes.…
9 November 2023
Case studyDriving healthcare transformation through data-driven intelligence
We achieved a system-wide enhancement in healthcare service delivery, decision-making efficiency, and operational effectiveness through advanced data management and performance analytics. Background In 2020, the Lancashire and South…
3 November 2023
Case studyThis study revealed significant health disparities among people with learning disabilities in Leicester, Leicestershire, and Rutland, prompting targeted prevention efforts, increased awareness of intersectionality, and a focus on…
13 October 2023
Case study Long readEmpowering Rose: Court of Protection and exemplary application of the Mental Capacity Act
We supported an integrated care board (ICB) to assess the mental capacity of a patient with complex issues, represented the ICB at Court of Protection proceedings and ensured…
13 October 2023
Case studyStrengthening Dudley Integrated Health and Care Trusts operations through programme management
Our programme management capabilities significantly enhanced the operations of Dudley Integrated Health and Care Trust, ensuring timely project completion and embedding a value-optimising framework for sustained future success…
27 September 2023
Case studyIT integration and facility upgrade for the Shawbirch Medical Centre
Our Digital Transformation team seamlessly transitioned Shawbirch Medical Centre to their new facility, introducing advanced IT systems, successfully integrating neurology services, and enhancing patient experience, all within budget…
25 September 2023
Case studyDigital roadmap for implementing a primary care network clinical system hub
We helped implement a clinical system hub which led to significant cost savings, enhanced efficiency, and halved GP time for Worcester City Primary Care Network (PCN), demonstrating the…
25 August 2023
Case studyPreventing cardiovascular diseases through lipid therapy modification
We adopted a systematic strategy to identify primary and secondary prevention of cardiovascular disease which resulted in enhanced lipid therapy, lifestyle advice and a 65% patient satisfaction rate.…
17 August 2023
Case studyImproving the safety of patients prescribed clozapine
Our partnership with a local mental health trust resulted in advancements in addressing inadequate clozapine documentation, leading to improved patient safety, optimised medication processes, and quantifiable cost savings.…
14 August 2023
Case study NewsImproving outcomes for vulnerable residents in Lancashire and South Cumbria
Our Business Intelligence team’s data-driven approach led to: improved care access, lowered acute service demand, and empowered patients, making a positive difference for vulnerable residents in Lancashire and…
2 August 2023
Case studyInhaler prescribing errors: Identifying risks and improving patient safety
We improved patient safety and raised awareness across GPs, hospitals and community pharmacy of the risks of prescribing inhalers containing duplicate ingredients from the same drug group by…
31 July 2023
Case studyImproving epilepsy services and reducing health inequalities
We brought together patients, experts and care system partners to identify areas of concern which contribute to premature avoidable death in people suffering with learning disabilities and autism…
18 July 2023
Case studyBespoke coaching to support staff through new or difficult situations
We supported staff through challenging situations, such as the COVID-19 pandemic, organisational change, and developing communication skills which resulted in improved well-being, minimal work-related stress absences, constructive dialogue…
17 July 2023
Case studyUnderstanding mental health attendance in Emergency Departments
Our dashboard on mental health attendance in Emergency Departments empowered commissioners and providers to identify care variations, establish baselines, evaluate initiatives, and enhance support, leading to improved planning…
