29 April 2021
BlogBlog: My life as senior nurse on the mass vaccination programme
Kelly Bishop, Senior Nurse In this blog, we hear how Kelly Bishop, a senior nurse within NHS Midlands and Lancashire’s (NHS ML) Urgent Care Team, has been supporting…
16 April 2021
NewsProviding analytical support to the ‘New Hospitals Programme’
NHS Midlands and Lancashire’s (NHS ML) Strategy Unit, working in collaboration with their sister team, the Health Economics Unit, have been appointed to support the Department for Health…
6 April 2021
NewsOur year – supporting through COVID and beyond
The past financial year has been a challenging and turbulent one. In our annual report 2020/21, we focus on what being a responsive system partner supporting the NHS…
29 March 2021
NewsCIO on pandemic lessons about health inequalities in The Times report
Our Chief Information Officer, Debbie Bywater, took part in a roundtable informing yesterday’s The Sunday Times report on ‘Future of healthcare’. Representing NHS Midlands and Lancashire, Debbie discussed ‘Health…
19 March 2021
Case studyEquipment, software, connectivity – what it takes to digitally enable vaccination sites
Among the many workstreams needed to rapidly establish vaccination centres across England, digital enablement is one of the most crucial and challenging ones. Without the expertise to set…
18 March 2021
NewsMedicines optimisation in Walsall care homes shortlisted for innovation award
Sonia Bigra, Senior Pharmacy Technician Our medicines management experts worked closely with Walsall CCG during the pandemic to optimise medicines safety and reduce waste at care homes. Working…
11 March 2021
NewsPrimaryPoint: essential IG, HR and finance support for GPs and PCNs
PrimaryPoint is a website, designed to provide primary care organisations with fast and easy 24/7 access to the latest policies, procedures, toolkits, and other services. Developed exclusively for…
8 March 2021
NewsA huge recruitment drive in Shropshire, Telford and Wrekin has seen nearly 1,000 new staff added to the roster at vaccination centres. Most of the staff mobilised to…
10 March 2021
NewsFinance skills development culture and practice
At Midlands and Lancashire Commissioning Support Unit, we are passionate about investing resource in developing our people and encouraging innovation, to respond to the changing landscape of the…
24 February 2021
NewsWhy some communities may be at risk of lower vaccine uptake
Data from the first wave of the pandemic showed that people from certain backgrounds and communities are at higher risk to virus prevalence and mortality, which may contribute…
22 February 2021
NewsKnowing our patch: Free demographic and health inequalities analysis
We produced a series of ‘Knowing Our Patch’ reports which provide a range of demographic and health inequalities data and analysis. Data covers different areas across the footprint…
5 February 2021
NewsFree model can help you reduce queueing and ease flow at COVID-19 vaccine clinics
Our colleagues at the Strategy Unit have developed a capacity model to help people planning and running COVID-19 vaccine clinics to ease the flow of patients, reduce queueing…
4 February 2021
NewsSupporting the health and wellbeing of our people is a top priority
At NHS Midlands and Lancashire (NHS ML) we care about our people and work hard to look after their health and wellbeing. Our dedicated health and wellbeing plan…
3 February 2021
NewsHelping the Lancashire and South Cumbria Integrated Care System vaccinate patients against COVID-19
As a key system partner, NHS Midlands and Lancashire (NHS ML) is actively supporting the COVID-19 vaccination programme in Lancashire and South Cumbria. In partnership with system leaders,…
2 February 2021
Report“The joy of data driving improvement”: end of life analysis welcomed by experts
A series of reports produced by NHS Midlands and Lancashire’s Strategy Unit on end of life care have been welcomed by the palliative care community, with one care…
5 February 2021
NewsGPs are saving time and money with our GP locum app
Find Me A Locum has been created to save money for GP practices, and we are seeing many clients praising the results they have achieved using the digital…
10 February 2021
NewsBlog: How to support primary care services with their accounting – they really need help…
Do GP federations or primary care networks (PCNs) in your integrated care system (ICS) or sustainability and transformation partnership (STP) need help managing their money so they can…
27 February 2023
Blog NewsA win and a nomination for the National Apprenticeships Awards 2023
Ashley Burton, Senior Project Manager at NHS ML Earlier this week, Ashley Burton, Senior Project Manager at NHS Midlands and Lancashire (NHS ML), was announced the winner of…
15 June 2023
Our mission is to enhance the patient experience and outcomes by supporting decision-making processes at strategic, tactical, and operational levels. The Nursing and Urgent Care team is your…
9 February 2024
Sustainability through social value
NHS Midlands and Lancashire (ML) has established a clear social value strategy centred around three pillars. People Create and sustain job opportunities in local communities across a wide…
26 January 2024
Contact the IT Service Desk if you need assistance with an IT problem or service request. If your organisation is digitally supported by NHS Midlands and Lancashire (NHS…
16 October 2023
Business Reporting and Governance Lead A qualified accountant with more than 30 years of experience in the industrial and commercial sector, Paul currently holds the crucial role of…
16 October 2023
Commercials and Finance Lead Stacey Mason is a distinguished leader in the health and social care sector. Joining NHS ML in June 2022, Stacey manages a comprehensive portfolio,…
16 October 2023
Lead for Contracting, Commissioning, and Brokerage Services Deborah Jackson-Howarth has been an integral part of NHS Midlands and Lancashire (NHS ML) since its establishment in 2013, transferring from…
16 October 2023
Associate Lead Nurse Karen Farrell is an experienced registered nurse, with a background of district nursing and over 20 years in continuing healthcare (CHC) services at senior level,…
16 October 2023
Associate Lead Nurse and Clinical Operational Lead Joanna Livingstone brings a wealth of knowledge and experience to her role as Associate Lead Nurse and Clinical Operational Lead in…
16 October 2023
Associate Lead Nurse Marina Lewis is a highly experienced registered nurse in learning disabilities with over 40 years of valuable expertise in both the health and social care…
16 October 2023
Clinical Director for Personalised Healthcare Commissioning Dr Sam Gower is the Clinical Director for Personalised Healthcare Commissioning (PHC) at NHS Midlands and Lancashire. With significant experience leading clinical…
16 October 2023
Corporate and Business Associate Director Tricia O’Donnell is the Corporate and Business Associate Director for Personalised Healthcare Commissioning (PHC) services at NHS Midlands and Lancashire. With extensive experience…
16 October 2023
Director of Personalised Healthcare Commissioning Linda is responsible for Personalised Healthcare Commissioning (PHC) services at NHS Midlands and Lancashire. Involved with NHS ML since its inception, Linda has…
16 October 2023
Funded Healthcare Consultancy and Advisory Services
There is immense pressure to deliver the right outcomes for patients and individuals across all settings, managing multiple people and working within ever demanding budgetary constraints. Within funded…
16 October 2023
Court of Protection Deprivation of Liberty (CoPDoL)
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning service has a…
16 October 2023
Learning Disability and Autism Transforming Care Programme
NHS Midlands and Lancashire can support your integrated care system to provide individuals with the very best care. Our Personalised Healthcare Commissioning team’s effective and specialist Transforming Care…
16 October 2023
Contracting, Commissioning and Brokerage Services
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning (PHC) service has a team…
16 October 2023
Continuing Healthcare Retrospective Review Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning service has a team of…
16 October 2023
Continuing Healthcare Appeals Service
NHS Midlands and Lancashire can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team consists of clinical and…
16 October 2023
Children’s and Young People’s Services
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Our Personalised Healthcare Commissioning team provides expert…
16 October 2023
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best care. Reviews of funded healthcare for recipients of…
16 October 2023
All-Age Continuing Care – Core Service
NHS Midlands and Lancashire (NHS ML) can support your integrated care system (ICS) to provide individuals with the very best All-Age Continuing Care (AACC). We provide a full,…
21 September 2023
Our Personalised Healthcare Commissioning team aims to deliver the best possible experience of All-Age Continuing Care assessments, reviews and care planning for people with funded continuing healthcare and…
16 October 2023
24 September 2023
Karen Farrell Associate Director, Personalised Healthcare Commissioning Joanna Livingstone Associate Lead Nurse and Clinical Operational Lead Deborah Jackson-Howarth Associate Lead for Business Stacey Mason Commercials and Finance Lead
21 September 2023
We understand that as health and care decision makers, personal data is at the heart of your services. Our professional team have a wealth of experience delivering all…
21 September 2023
Personalised Healthcare Commissioning Services
Supporting people to get the right care at the right time. Welcome to Personalised Healthcare Commissioning (PHC). We support integrated care systems to provide All Age Continuing Care…
27 March 2025
Our Change ManagementTM training includes a fully accredited APMGTM exam, certification and digital badge, equipping you with the knowledge, proven methods and techniques to lead change and involve those impacted…
27 March 2025
Agile project management training
Our Agile Project Management ® training includes a fully accredited APMGTM exam, certification, and digital badge, helping you to gain a deep understanding of agile project management principles, concepts,…
12 March 2025
Continuous Quality Improvement
Our robust Continuous Quality Improvement (CQI) operational framework is fully aligned with NHS impact and is designed to support you in building improvement capacity and capability across the…
12 March 2025
Strengthen system partnerships and collaboration
Our Improvement Unit team will work with you and your system partners to build an approach to prioritised system change and transformation through collaboration and partnership working. We…
12 March 2025
Improve performance, quality and efficiency
Our Improvement Unit will work with you to agree on a clear understanding of your improvement requirements, enabling us to co-design a flexible approach and develop realistic, practical solutions.…
12 March 2025
Project and programme management
Our Improvement Unit can rapidly mobilise and provide all aspects of project and programme management, optimisation, assurance and recovery. We recognise that clients face significant demands to deliver…
27 January 2025
Governance and risk management
Our subject matter experts in ML can support you with advice, guidance and documentation on corporate governance. A key responsibility for all health and social care organisations is…
20 December 2024
Artificial intelligence practitioner training
In collaboration with Cyber Skills, NHS Midlands and Lancashire Artificial Intelligence Practitioner (AIP) training includes a fully accredited APMG exam, certification and digital badge, helping you to effectively…
10 December 2024
NHS Midlands and Lancashire offer a range of certifications designed to enhance professional skills and support career development. These courses are open to delegates from the NHS, other public…
24 September 2024
Workforce information and analytics
Workforce data In an ever more data-driven world, we recognise the importance of being able to hold and retrieve comprehensive, timely and accurate staffing data to support customer…
24 September 2024
Workforce planning and transformation
Workforce planning and transformation Workforce planning helps you ensure the workforce of today and tomorrow has the right numbers, skills, values and behaviours, at the right time and…
24 September 2024
Organisational development and leadership
Organisational development and leadership We specialise in helping organisations and teams enhance their performance and achieve their goals through tailored organisational development and individual development services. Our approach…
24 September 2024
Human resources support We offer a range of human resources services ensuring you have access to best practice and subject matter expertise as and when you need it.…
24 September 2024
Accreditations from across our services
At NHS Midlands and Lancashire, we take pride in upholding the highest standards across all of our services. This page provides an overview of our key accreditations and…
19 September 2024
Welcome to NHS Midlands and Lancashire’s (ML) Digital Clinical Safety (DCS) page. The ML DCS Team supports health and care providers in ensuring their health IT systems comply…
5 July 2024
Digital transformation transforming care service
We work with organisations across the health and care sector, helping them transform learning disability, autism (LDA), and mental health services, often by harnessing the power of digital…
5 July 2024
Digital transformation sustainability service
We empower health and care organisations to realise their green potential by helping refine and execute their green plans and implement their net zero and sustainability strategies, embracing…
4 July 2024
Digital transformation delivery service
We work with organisations across the health and care sector, helping them create and implement digital strategies and plans that enable clinical change by drawing on learning and…
20 December 2023
First Name Last Name Please choose your communications preferences from the below Clinical redesign and provider collaboration Yes No CHC and funded care Yes No Business enabling services…
10 May 2023
You have successfully signed up for NHS Midlands and Lancashire News and Views, and we have saved your preferences. Whether you are new to our newsletter or have updated your…
24 March 2023
NHS Midlands and Lanchashire Newsletter Preferences
First Name Last Name Please choose your communications preferences from the below Clinical redesign and provider collaboration Yes No CHC and funded care Yes No Business enabling services…
2 February 2023
Our Referral Management Centre (RMC) provides a range of services on behalf of integrated care boards (ICBs), NHS trusts and place-based organisations supporting patients and service users by…
1 September 2022
Referral management services team
It’s essential that the patient’s experience of referrals, from seeing their GP or optometrist to attending their first hospital appointment, is as streamlined and straightforward as possible. Our…
1 September 2022
NHS Midlands and Lancashire hosts The NHS Transformation Unit (TU), which works alongside health and care clients to deliver major change programmes. The TU team work in partnership…
1 September 2022
NHS Midlands and Lancashire hosts a nationally recognised, expert strategic consultancy service, The Strategy Unit. The Strategy Unit supports transformation locally, regionally and nationally, and is renowned for…
1 September 2022
The Improvement Unit works in partnership with a wide range of public sector organisations (including NHS and care organisations), supporting them in developing and delivering their improvement, transformation,…
1 September 2022
Purchasing the best care within the funds you have available can be a challenge when patients’ needs can’t be met by standard healthcare packages. Our expert support ensures…
1 September 2022
Information management and technology
Delivering your daily organisational activities efficiently and improving productivity relying on robust information management and technology systems. NHS Midlands and Lancashire can provide everything you need to meet…
31 August 2022
Medicines management and optimisation
The medicines management and optimisation team have many years’ experience in providing medicines-related services across a range of NHS sectors, including integrated care systems, hospitals, community settings, local…
31 August 2022
NHS Midlands and Lancashire supports a range of organisations with solutions to their most pressing workforce challenges. We are of the NHS, for the NHS, and we work…
31 August 2022
Goods and services procurement
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashires’s procurement team can help you navigate through this maze so that you can select a high…
31 August 2022
Procurement can be complex when commissioning healthcare services. NHS Midlands and Lancashire’s procurement team can help you navigate through this maze so that you can select a high-quality…
31 August 2022
The Health Economics Unit (HEU) delivers impactful insights that power the future development of health and care delivery. The expert team support health system and industry leaders to:…
31 August 2022
With growing expectations but limited resources, equality, diversity and inclusion (EDI) specialist support can provide valuable help with: Addressing systemic barriers hindering progress on delivering your EDI objectives…
31 August 2022
Digital transformation and project management
Unleash the power of digital innovation for transformative patient care, with NHS Midlands and Lancashire’s Digital Transformation team. We work with organisational leaders across the health and care…
31 August 2022
The customer finance team delivers a comprehensive range of high-quality financial services. Our team specialises in delivering a scalable finance operating model, placing emphasis on providing efficient and…
31 August 2022
When you’re making commissioning decisions or considering service change, there are a few things you’ll want to think about – protecting your organisation’s reputation, communicating clearly with your…
31 August 2022
What we do NHS Midlands and Lancashire‘s Business Intelligence service maximises the use of data and insight to improve health and care services for people. Making sure organisations…
31 August 2022
Our 1,900+ expert staff have vast NHS, public and private experience that underpins our support to integrated care systems. Within our organisation, we have teams of professionals across…
20 May 2022
Our main locations Bennett House (Headquarters)NHS Midlands and Lancashire 2nd Floor EastTown RoadHanleyStoke on TrentST1 2QB01782 656 107 Leyland HouseNHS Midlands and LancashireLancashire Business ParkLeylandLancashirePR26 6TR01772 504 166…
20 May 2022
20 May 2022
IG and Data Security and Protection Policy
NHS ML IG Data Security and Protection Policies v9Download
20 May 2022
Please directly link to this page: https://www.england.nhs.uk/contact-us/privacy-notice/how-we-use-your-information/public-and-partners/the-national-fraud-initiative/
20 May 2022
What are cookies? Cookies are small text files located in browser directories. When you visit a site that uses cookies for the first time, a cookie is downloaded…
20 May 2022
Accessibility statement for midlandsandlancashirecsu.nhs.uk This accessibility statement applies to the NHS Midlands and Lancashire Commissioning Support Unit website: midlandsandlancashirecsu.nhs.uk The website is managed by NHS Midlands and Lancashire…
20 May 2022
Freedom of information The Freedom of Information Act (FOIA) came into force during 2005. The Act applies to all public authorities with the aim of making information available…
20 May 2022
Our Modern Slavery Act Statement NHS Midlands and Lancashire (NHS ML) believes there is no room in our society for modern slavery or human trafficking, we have a…
20 May 2022
Equality, diversity and inclusion
At NHS Midlands and Lancashire (NHS ML), we are committed to equality, diversity, and inclusion (EDI) for our people, customers, and the communities we serve. We recognise the…
20 May 2022
Document printing and downloading If a document is downloaded from the site, you must not amend any of its content and if the document is either saved or…
20 May 2022
At NHS Midlands and Lancashire (NHS ML) we’re committed to protecting and respecting your privacy. This Privacy Policy provides you with the following information: What are our data…
19 May 2022
NHS Midlands and Lancashire (NHS ML) recognises the value serving personnel, reservists, veterans and military families bring to our business. In January 2020 we signed the Armed Forces…
19 May 2022
Health and wellbeing The health and wellbeing of our staff is a top priority for NHS Midlands and Lancashire (NHS ML) and we regularly provide information, advice and…
19 May 2022
Pay and conditions The NHS pay system, known as Agenda for Change (AfC) applies to all directly employed staff, except doctors, dentists and very senior managers. Benefits include: A…
19 May 2022
Associates and temporary staffing
If you are looking to work within the NHS, the Temporary Staffing Admin Bank is a great starting point. We provide full-time and part-time temporary cover in a…
19 May 2022
Organisations are blurring the boundaries that used to exist between them. It’s a momentous change but it will require lots of drive and ambition to make it a…
