Corporate and Business Associate Director
Tricia O’Donnell is the Corporate and Business Associate Director for Personalised Healthcare Commissioning (PHC) services at NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). With extensive experience in commercial management, she leads all non-clinical and business aspects of the PHC service. Tricia’s role involves overseeing the PHC operations across MLCSU core geographies and nationally.
Working closely with the PHC Clinical Director, Tricia focuses on managing current contracts and developing efficient systems and innovative offerings for existing and new customers. Her goal is to position MLCSU as a leading provider of PHC services nationwide.
Building strong relationships with senior stakeholders is a key aspect of Tricia’s role. She collaborates with integrated care boards (ICBs), NHS England national and regional teams, providing industry expertise and thought leadership for the future delivery of PHC services. Tricia’s career path includes various commercial roles, particularly in the insurance industry.
In 2013, she joined MLCSU as a Customer Relationship Manager and later became involved in Continuing Healthcare Services (CHC). Her diverse experience and transferable skills have been valued, allowing her to explore different roles and continuously develop her expertise.
With a background in commercial management, Tricia brings a wealth of expertise to her role, working closely with stakeholders to shape the future of healthcare delivery.
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services