Referral Management Centre
The Referral Management Centre (RMC) provides a range of services on behalf of Integrated Care Boards (ICBs), NHS trusts, and place-based organisations to support patients and service users.
The RMC offers a critical service by independently booking appointments for GP and optometrist referrals in Central Lancashire, Fylde Coast, St Helens, and Warrington. The RMC also books patient transport services for the North West Ambulance Service to ensure eligible patients receive the appropriate mode of transportation to their appointments. Our dedicated bookings team is available to take bookings from 8 am to 6 pm, Monday to Friday.
In collaboration with our Digital Innovation Unit, the RMC leads the “Waiting List Validation” work for Integrated Care Systems and NHS Trusts. This involves using chatbot technology and transferring patients in real-time to call operators to assess their appointment needs and whether their symptoms have changed. Since 2021, we have completed over 20,000 patient validations, saving valuable time and resources. 67% of patients were happy with a telephone consultation, and 11% no longer needed to be on the waiting list.
The RMC is also taking the lead on the Digital Weight Management national program on behalf of NHSE/I to support patients in navigating the pathway and help GP practices with the referral process.
Our team of 70 people has diverse skills and expertise in patient pathway navigation, GP practice support, and backgrounds in both the NHS and independent sector providers.
News and views
Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant…
Our Health Economics Unit (HEU), in a successful collaboration with the Midlands Decision Support Network, has marked a…
The Digital Innovation Unit (DIU), along with their commercial partner Citizen Communications, are hosting an event on the 31…
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services