Our track record
Organisations are blurring the boundaries that used to exist between them. It’s a momentous change but it will require lots of drive and ambition to make it a success.
As a partner to the health systems we’re a part of, we can help integrated care bodies to focus on the bigger picture and help them with the high quality transformational and ‘back office’ support they need.
Everything we do is designed to give you the professional backing you’re looking for. We understand and share your aims, and we know our business inside and out.
Our clients, including integrated care systems (ICSs), provider collaboratives, primary care providers, hospital trusts, local authorities, and other public bodies trust us to work with them to make important things happen.
We are an organisation with a unique geographical reach and experience in serving diverse urban and rural populations, and facing a range of commissioning challenges. Nine of England’s ICSs already benefit from our expertise:
At a glance…
£23m savings identified with back-office collaboration in Lancashire and South Cumbria
30,000 staff across 20 clients use our bespoke room and desk booking solution
£13k/month saved by automating contact with care providers in Lancashire
Saved at least 260 hours for CHC employers in recruitment, administration and onboarding time
We reduced average payment time of jointly funded care from 376 to 30 days, avoiding £9.2million of debt
Our analysis informed interventions resulting in expected savings of £1m, fewer admissions and reduced length of stay
Our management of the establishment of Chester East PCN was identified by NHS England as an exemplar of best practice
We reduced waiting times for 16 emergency departments
We reduced occupied bed days at Blackpool Teaching Hospital NHS Foundation Trust released 22 beds per day
We trained 54 trusts on using video consultations in 3 weeks
Our flexible pricing approach enables clients to share the risk of investment in new services, technology and people strategies with us, and reap the rewards of innovation and transformation.
Unlike private sector suppliers, we exist only to support the health and care of patients – whether working on our own or with commercial partners, we charge NHS rates, generating real value for money. We also reinvest our margin to benefit our NHS clients.
Part of our purpose is to reduce NHS reliance on management consultants. By creating capability within the system, we increase public value by reducing private profit. Making better use of public resources realises greater overall social value.
We act as an ‘honest broker’, advising clients on business cases and partnerships where they look to us for support. We pass NHSE’s stringent financial audit every year.
What our customers say…
“We received great support with strategic planning, assurance activities and implementation. We found the team to be extremely knowledgeable, enthusiastic, innovative and creative.”
Regional Head of Information and Technology, NHS England
“MLCSU is a valued strategic partner assisting the ICS to meet the challenging agenda it has faced in relation both to its system role and the response to Covid. The CSU has found creative ways to support our provider collaborative on major schemes. We couldn’t have done it without you.”
Executive Director of Finance and Investment, Lancashire and South Cumbria ICS
“MLCSU have been able to deliver an effective service at pace. It is great to work with people with such knowledge and expertise.”
GP, Clinical Safety Officer and Remote Monitoring Lead, Black Country and West Birmingham
News and views
Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant…
Our Health Economics Unit (HEU), in a successful collaboration with the Midlands Decision Support Network, has marked a…
The Digital Innovation Unit (DIU), along with their commercial partner Citizen Communications, are hosting an event on the 31…
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services