Our track record

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Organisations are blurring the boundaries that used to exist between them. It’s a momentous change but it will require lots of drive and ambition to make it a success.

As a partner to the health systems we’re a part of, we can help integrated care bodies to focus on the bigger picture and help them with the high quality transformational and ‘back office’ support they need.

Everything we do is designed to give you the professional backing you’re looking for. We understand and share your aims, and we know our business inside and out.

Our clients, including integrated care systems (ICSs), provider collaboratives, primary care providers, hospital trusts, local authorities,  and other public bodies trust us to work with them to make important things happen.

We are an organisation with a unique geographical reach and experience in serving diverse urban and rural populations, and facing a range of commissioning challenges. Nine of England’s ICSs already benefit from our expertise:

At a glance…

£23m savings identified with back-office collaboration in Lancashire and South Cumbria

£23m savings identified with back-office collaboration in Lancashire and South Cumbria

30,000 staff across 20 clients use our bespoke room and desk booking solution

30,000 staff across 20 clients use our bespoke room and desk booking solution

£13k/month saved by automating contact with care providers in Lancashire

£13k/month saved by automating contact with care providers in Lancashire

Saved at least 260 hours for CHC employers in recruitment, administration and onboarding time

Saved at least 260 hours for CHC employers in recruitment, administration and onboarding time

We reduced average payment time of jointly funded care from 376 to 30 days, avoiding £9.2million of debt

We reduced average payment time of jointly funded care from 376 to 30 days, avoiding £9.2million of debt

Our analysis informed interventions resulting in expected savings of £1m, fewer admissions and reduced length of stay

Our analysis informed interventions resulting in expected savings of £1m, fewer admissions and reduced length of stay

Our management of the establishment of Chester East PCN was identified by NHS England as an exemplar of best practice

Our management of the establishment of Chester East PCN was identified by NHS England as an exemplar of best practice

We reduced waiting times for 16 emergency departments

We reduced waiting times for 16 emergency departments

We reduced occupied bed days at Blackpool Teaching Hospital NHS Foundation Trust released 22 beds per day

We reduced occupied bed days at Blackpool Teaching Hospital NHS Foundation Trust released 22 beds per day

We trained 54 trusts on using video consultations in 3 weeks

We trained 54 trusts on using video consultations in 3 weeks

Pricing

Our flexible pricing approach enables clients to share the risk of investment in new services, technology and people strategies with us, and reap the rewards of innovation and transformation. 

Unlike private sector suppliers, we exist only to support the health and care of patients – whether working on our own or with commercial partners, we charge NHS rates, generating real value for money. We also reinvest our margin to benefit our NHS clients. 

Part of our purpose is to reduce NHS reliance on management consultants. By creating capability within the system, we increase public value by reducing private profit. Making better use of public resources realises greater overall social value. 

We act as an ‘honest broker’, advising clients on business cases and partnerships where they look to us for support. We pass NHSE’s stringent financial audit every year.

What our customers say

“We received great support with strategic planning, assurance activities and implementation. We found the team to be extremely knowledgeable, enthusiastic, innovative and creative.”

Regional Head of Information and Technology, NHS England

 

“MLCSU is a valued strategic partner assisting the ICS to meet the challenging agenda it has faced in relation both to its system role and the response to Covid. The CSU has found creative ways to support our provider collaborative on major schemes. We couldn’t have done it without you.”

Executive Director of Finance and Investment, Lancashire and South Cumbria ICS

 

“MLCSU have been able to deliver an effective service at pace. It is great to work with people with such knowledge and expertise.”

GP, Clinical Safety Officer and Remote Monitoring Lead, Black Country and West Birmingham

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News and views

News

UK National GO Awards Shortlists MLCSU for Collaborative Procurement Initiative 

We are delighted to share the news that our collaborative endeavour with the North Midlands and Black Country…

News

Building capable communities for learning disability and epilepsy

Join us for our webinar on building capable communities to tackle premature avoidable death in people with a…

News

MLCSU to exhibit at NHS ConfedExpo 2023

We are pleased to announce that we will be exhibiting at the upcoming NHS ConfedExpo, the flagship health…

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

CHC and funded care

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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CHC and funded care

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

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