We understand, as health and care decision-makers, you want to make a difference – for both patients and services to develop an all-round healthier population.
NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) will help you achieve your goals and deliver the healthcare support you’re looking for.
Our size and scale enable us to provide the bold innovation, ideas, leadership and the confidence to face your challenges and opportunities with you.
Of the NHS and for the NHS, we have grown to become a strong and resilient organisation of more than 1,900 highly skilled NHS professionals and subject matter experts, many of them leaders in their field.
In addition, we benefit from a network of 28 established supply chain partners adding scale and expertise to our capabilities.
Our geographical reach means we have experience of serving diverse urban and rural populations with the full range of NHS challenges in planning, commissioning and providing health and care services. Nine health systems (covering one quarter of England’s population with £14.9billion total healthcare spend), NHS trusts and diverse clients across government, health and social care already benefit from our expertise, which is reflected in our leading performance in customer satisfaction scores.
Annual report 2021/22
Mission, vision and values
To be a full partner within sustainable integrated care systems, contributing to improving the health and wellbeing of the population.
To be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.
We live and work in line with our organisational values. They underpin who we are and how we build relationships both within our organisation, and with our clients, partners and the patients we serve.
We strive to achieve excellence in everything that we do, where everyone matters: our patients, our clients and you.
Our success is based upon the quality and skills of our staff. We put in a lot of effort to ensure they are happy, fulfilled, supported and valued for their contributions to the overall aims.
We are also focused on reducing our carbon footprint and delivering our services sustainably.
Quality and excellence
in our services
exceeding customer expectations
with our customers and suppliers
patients, staff and customers
Transparency and integrity
in everything we do
News and views
Robert Beardall, Inclusion Unit Project Manager, MLCSU As a professional navigating the financial landscape of the NHS and…
We are excited to announce a partnership between NHS Midlands and Lancashire CSU’s Personalised Healthcare Commissioning Team and…
Nicola Ainscough, Head of System Delivery, MLCSU The recent communication from NHSE, referencing the letter titled ‘Addressing the…
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services