About us

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We understand, as health and care decision-makers, you want to make a difference – for both patients and services to develop an all-round healthier population.

NHS Midlands and Lancashire will help you achieve your goals and deliver the healthcare support you’re looking for.

Our size and scale enable us to provide the bold innovation, ideas, leadership and the confidence to face your challenges and opportunities with you.

Of the NHS and for the NHS, we have grown to become a strong and resilient organisation of more than 2,000 highly skilled NHS professionals and subject matter experts, many of them leaders in their field.

In addition, we benefit from a network of 28 established supply chain partners adding scale and expertise to our capabilities.

Our geographical reach means we have experience of serving diverse urban and rural populations with the full range of NHS challenges in planning, commissioning and providing health and care services. Nine health systems (covering one quarter of England’s population with £14.9billion total healthcare spend), NHS trusts and diverse clients across government, health and social care already benefit from our expertise, which is reflected in our leading performance in customer satisfaction scores.

Annual report 2022/23

Mission, vision and values

Our vision ​

To be a full partner within sustainable integrated care systems, contributing to improving the health and wellbeing of the population.

Our mission​

To be a great place to work, to be great people to work with, striving to be better tomorrow than we are today.

Our values

We live and work in line with our organisational values. They underpin who we are and how we build relationships both within our organisation, and with our clients, partners and the patients we serve.

We strive to achieve excellence in everything that we do, where everyone matters: our patients, our clients and you.

Our success is based upon the quality and skills of our staff. We put in a lot of effort to ensure they are happy, fulfilled, supported and valued for their contributions to the overall aims.

We are also focused on reducing our carbon footprint and delivering our services sustainably.

Quality and excellence

Quality and excellence

in our services

Adding value

Adding value

exceeding customer expectations

Partnership working

Partnership working

with our customers and suppliers

People matter

People matter

patients, staff and customers

Transparency and integrity

Transparency and integrity

in everything we do

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News and views

News

New podcast: Lessons from the Clive Treacey Review

In this three-segment podcast sequence, part of our Inside MLCSU series, we discuss the lessons learnt from the…

News

NHS Midlands and Lancashire Gender Pay Gap Report 2023

NHS Midlands and Lancashire has published its Gender Pay Gap Report for 2023. Download the report here.

News

New Podcast: Unravelling unconscious bias in healthcare

Join host Richard Caddy for another thought-provoking session in our latest podcast with our Inclusion Unit. Tune in…

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services
MLCSU

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