As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management.

Our multidisciplinary team can support you to identify and deliver transformation and improvement priorities, and solve problems by delivering new models of care and increase service capacity.

Our process for delivering strategic planning in population health management and for service redevelopment, implementation, monitoring and improvement in integrated service delivery is:

• identify needs and improvement opportunities
• prioritise needs and allocate resources
• set the ambition for improvement
• design the service to meet population needs
• manage the service through outcomes, quality and value.

Our core services include:

• clinical and pharmacy strategy development
• end to end pathway redesign
• implementation
• continuous improvement
• digital transformation, interoperability and innovation
• workforce planning and transformation
• data and analytics.

We deliver our core services fully supported by our full range of enabling services such as communications and engagement and financial management, and we use a modular approach underpinned by flexibility and tailored to your needs.

See also: Place, community and primary care transformation

Our key strengths

• Member of the NHS Family, proven responsive partner
• Understanding of key complexities faced by systems
• Innovation, capability and capacity to shape service design, improvement and implementation
• Sharing of best practice, leveraging prior experience
• Independence – objectivity to facilitate collaboration
• Multidisciplinary team – our varied specialists
• Insights drawn by specialists (for example in medicines optimisation, nursing and urgent care), from the data we manage.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Janet Budd

Lead for Clinical redesign, integration and provider collaboration