Clinical redesign and provider collaboration

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As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management.

Our multidisciplinary team can support you to identify and deliver transformation and improvement priorities, and solve problems by delivering new models of care and increase service capacity.

Our process for delivering strategic planning in population health management and for service redevelopment, implementation, monitoring and improvement in integrated service delivery is:

  • identify needs and improvement opportunities
  • prioritise needs and allocate resources
  • set the ambition for improvement
  • design the service to meet population needs
  • manage the service through outcomes, quality and value.

Our core services include:

  • clinical and pharmacy strategy development
  • end to end pathway redesign
  • implementation
  • continuous improvement
  • digital transformation, interoperability and innovation
  • workforce planning and transformation
  • data and analytics.

We deliver our core services fully supported by our full range of enabling services such as communications and engagement and financial management, and we use a modular approach underpinned by flexibility and tailored to your needs.

See also: Place, community and primary care transformation

Our key strengths

  • Member of the NHS Family, proven responsive partner
  • Understanding of key complexities faced by systems
  • Innovation, capability and capacity to shape service design, improvement and implementation
  • Sharing of best practice, leveraging prior experience
  • Independence – objectivity to facilitate collaboration
  • Multidisciplinary team – our varied specialists
  • Insights drawn by specialists (for example in medicines optimisation, nursing and urgent care), from the data we manage.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Janet Budd

Lead for Clinical redesign, integration and provider collaboration

We think you’ll need 

  • Making the most of the opportunity to redesign health and care services, using digital tools, workforce and cross-sector collaboration to realise the Triple Aim
  • Managing large volume and scale of change, and competing priorities
  • Developing digital infrastructure and solutions that enable shared care records and joined-up data across systems
  • Developing an integrated workforce and addressing gaps
  • Enabling providers with differing levels of maturity to work seamlessly together within population segments and pathways
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News, views and case studies

20 March 2023

Evaluating a digital tool to manage caseload and care in community mental health​

We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating existing digital tools…

7 July 2022

Improving medicines safety in Wirral care homes

Our medicines management and optimisation team improved safety and care for elderly Wirral care home residents, helped to prevent falls and hospital…

24 June 2022

Increasing referrals to the National Diabetes Prevention Programme

We engaged with primary care providers to streamline the process for referrals into the National Diabetes Prevention Programme, and we contacted eligible…

7 February 2022

Evaluating the national Medicines Optimisation in Care Homes programme

We evaluated the impact of the national Medicines Optimisation in Care Homes programme. Background The national Medicines Optimisation in Care Homes (MOCH)…

4 February 2022

Leading a hospital transformation programme

We developed a strategic outline case setting out the ambitions and next steps in one of the NHS’s largest hospital transformation programmes.…

27 January 2022

Supporting redesign of acute services

Our Transformation Unit helped develop a new model of care for acute services at a health and social care partnership alliance. Background…

23 November 2021

Supporting infection prevention and control safety during COVID-19

We managed a programme of implementing infection prevention and control safety principles to reduce infection rates and provide better access to services…

9 March 2021

Improving medicines safety in care homes

Through structured medication reviews, we supported the proactive management of individual care home patients needs, saving over £149,000 in drug costs and…

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

CHC and funded care

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about CHC and funded care
CHC and funded care

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services

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