Clinical redesign and provider collaboration

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As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management.

Our multidisciplinary teams can support you to identify and deliver transformation and improvement priorities, and solve problems by delivering new models of care and increase service capacity. And more specifically, we have expert teams delivering improvements in both planned care and urgent care settings:

Planned care

For more details, view our short presentation.

Nursing and urgent care

  • Urgent Care Support and Escalation Management
    Our team, well-versed in urgent and emergency care, enhances the management of unplanned care across health and social care systems, ensuring patients receive timely care. We utilise real-time data to make precise, evidence-based decisions, improving patient flow and system pressures. We offer a unified view across multiple systems to stimulate service improvements.
  • Urgent Care and Patient Flow
    We provide bespoke solutions to your healthcare environment to diminish length of stay and enhance patient outcomes. As your independent partner, we offer comprehensive diagnostic reports, encourage staff development, and establish a collaborative work culture rooted in data and clinical evidence. Our commitment to transparency and sustainable practices aims to reduce hospital stays, eliminate unwarranted variations and optimise workforce skill utilisation.
  • Clinical Quality and Safety
    Our clinicians, enriched with recent clinical, peer review, and CQC experience, are uniquely equipped to bolster NHS and wider health care system delivery. We provide tailored solutions and foster local ownership through active coaching, aiming to facilitate sustainable, positive change in healthcare quality and patient satisfaction.

Learn more.

Our process for delivering strategic planning in population health management and for service redevelopment, implementation, monitoring and improvement in integrated service delivery is:

  • identify needs and improvement opportunities
  • prioritise needs and allocate resources
  • set the ambition for improvement
  • design the service to meet population needs
  • manage the service through outcomes, quality and value.

Our core services include:

  • clinical and pharmacy strategy development
  • end to end pathway redesign
  • implementation
  • continuous improvement
  • digital transformation, interoperability and innovation
  • workforce planning and transformation
  • data and analytics.

We deliver our core services fully supported by our full range of enabling services such as communications and engagement and financial management, and we use a modular approach underpinned by flexibility and tailored to your needs.

See also: Place, community and primary care transformation

Our key strengths

  • Member of the NHS Family, proven responsive partner
  • Understanding of key complexities faced by systems
  • Innovation, capability and capacity to shape service design, improvement and implementation
  • Sharing of best practice, leveraging prior experience
  • Independence – objectivity to facilitate collaboration
  • Multidisciplinary team – our varied specialists
  • Insights drawn by specialists (for example in medicines optimisation, nursing and urgent care), from the data we manage.

Get in touch

For more information and to find out how we can help you, please get in touch.

We think you’ll need 

  • Improving urgent and planned care: reducing backlogs, managing demand, raising patient outcomes and experience.
  • Making the most of the opportunity to redesign health and care services, using digital tools, workforce and cross-sector collaboration to realise the Triple Aim
  • Managing large volume and scale of change, and competing priorities
  • Developing digital infrastructure and solutions that enable shared care records and joined-up data across systems
  • Developing an integrated workforce and addressing gaps
  • Enabling providers with differing levels of maturity to work seamlessly together within population segments and pathways
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News, views and case studies

29 April 2024

Aligning medication guidelines: The Cheshire and Merseyside initiative 

The Cheshire and Merseyside initiative, aimed at aligning medication guidelines, has enhanced medication management practices across the region. By improving consistency, streamlining…

16 April 2024

Scaling non-medical prescribing services for enhanced patient care

Our Medicines Management and Optimisation team has improved patient care by improving processes and automating tasks to ensure timely access to medications…

2 April 2024

Ensuring Care Quality Commission readiness through collaborative intervention at Portway House

Our Nursing and Urgent Care Team’s intervention significantly transformed a care facility, enhancing staff morale, competence, and confidence, ultimately transitioning it from…

27 February 2024

In-depth analysis and insight: A cancer pathway review within Staffordshire and Stoke on Trent Integrated Care Board

As referenced in the national NHS priorities and operational planning guidance for 2023/24, the significance of early cancer diagnosis is an NHS…

2 February 2024

Reducing the use of Lorazepam at a dementia nursing care home

Our Medicine Optimisation Care Home team successfully reduced the reliance on regular Lorazepam prescriptions in elderly residents of a dementia nursing care…

31 January 2024

New podcast: Revolutionising urgent care in Northern Ireland

Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant Director of Urgent Care…

17 January 2024

Improving frailty care through data innovation

We developed an innovative, interactive dashboard that has significantly enhanced the delivery and effectiveness of frailty care in Lancashire and South Cumbria,…

9 January 2024

New podcast: How to unlock urgent care intelligence

Dive into the latest episode of Inside NHS ML as we unravel the intriguing world of the Urgent Care Intelligence Centre (UCIC).…

29 December 2023

Addressing the challenges impeding patient flow at the Patient Flow Conference 2024

We are excited to announce that we will be speaking at The Patient Flow Conference North 2024. In attendance from NHS Midlands…

28 November 2023

Navigating new waters: The NHS’s response to financial strain and industrial action

Nicola Ainscough, Head of System Delivery, NHS ML The recent communication from NHS England, referencing the letter titled ‘Addressing the significant financial…

14 November 2023

NHS Midlands and Lancashire exhibiting at NHS Providers Show

We are excited to share that we will be participating in the upcoming NHS Providers Show on 14-15 November. This event is…

11 October 2023

Exploring the future of patient care at the Patient Flow Conference 2023

We’re pleased to announce that Kelly Bishop, Assistant Director of Nursing and Urgent Care at NHS Midlands and Lancashire (NHS ML), will…

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How we can help health systems

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

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