As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management.

Our multidisciplinary teams can support you to identify and deliver transformation and improvement priorities, and solve problems by delivering new models of care and referral management and increase service capacity. And more specifically, we have expert teams delivering improvements in both planned care and urgent care settings.

We deliver our core services fully supported by our full range of enabling services such as communications and engagement, workforce planning and transformation, data and analytics and financial management, and we use a modular approach underpinned by flexibility and tailored to your needs.

See also: Place, community and primary care transformation.

Planned care

• Enhanced Waiting List Management
  Our comprehensive approach helps validate waiting lists and comprehend health inequalities, subsequently improving patient experience and increasing capacity utilisation. We achieve this by combining our data analysis, digital innovation, and referral management resources. Find out how we can help you:
  • use automation to validate and manage waiting lists
  • analyse waiting lists and prioritise patients.
• Electronic Bed Capacity Management System
  We support effective implementation of EBCMS by providing specialist digital project managers, integrating with trust systems via Application Programming Interface (API) and providing clinical support to engage clinical staff in adopting the system. Find out more on how we support you to implement EBCMS.
• Patient Engagement Portal Implementation
  We offer advanced digital services to aid patients in managing appointments and care information, thereby improving patient experience and waitlist control. Our support extends from designing to embedding Patient Engagement Platform (PEP) systems. Find out how we can help you implement a PEP.
• Outpatient Transformation
  We assist providers in understanding the drivers of their outpatient activity, enabling an effective transformation of care. Our solution integrates data management, evidence-based insights, and pathway optimisation to address outpatient challenges.

For more details, view our short presentation.

Nursing and urgent care

• Urgent Care Support and Escalation Management
  Our team, well-versed in urgent and emergency care, enhances the management of unplanned care across health and social care systems, ensuring patients receive timely care. We utilise real-time data to make precise, evidence-based decisions, improving patient flow and system pressures. We offer a unified view across multiple systems to stimulate service improvements.
• Urgent Care and Patient Flow
  We provide bespoke solutions to your healthcare environment to diminish length of stay and enhance patient outcomes. As your independent partner, we offer comprehensive diagnostic reports, encourage staff development, and establish a collaborative work culture rooted in data and clinical evidence. Our commitment to transparency and sustainable practices aims to reduce hospital stays, eliminate unwarranted variations and optimise workforce skill utilisation.
• Clinical Quality and Safety
  Our clinicians, enriched with recent clinical, peer review, and CQC experience, are uniquely equipped to bolster NHS and wider health care system delivery. We provide tailored solutions and foster local ownership through active coaching, aiming to facilitate sustainable, positive change in healthcare quality and patient satisfaction.

Learn more.

Referral management

• Referral Management Centre
  Our Referral Management Centre provides a range of innovative services on behalf of integrated care boards, NHS trusts and place-based organisations supporting patients and service users by delivering operational, strategic, and patient care support.Our experienced and resolute team can help guide you through care pathway systems and processes and support people to get to the right care at the right time. Find out how we can help you:
  • handle acute inbound calls
  • maintain the 111 Directory of Services for your area
  • discharge patients from your patient administration system
  • optimise patient choice and provider selection
  • access referral systems support, guidance and training.

Our key strengths

• Member of the NHS Family, proven responsive partner
• Understanding of key complexities faced by systems
• Innovation, capability and capacity to shape service design, improvement and implementation
• Sharing of best practice, leveraging prior experience
• Independence – objectivity to facilitate collaboration
• Multidisciplinary team – our varied specialists
• Insights drawn by specialists (for example in medicines optimisation, nursing and urgent care), from the data we manage.

Get in touch

For more information and to find out how we can help you, please get in touch.