As a change and improvement partner, we support end-to-end redesign of clinical pathways, enabling integration and providing digitally-enabled, user-centric approaches to care management.

Our multidisciplinary teams can support you to identify and deliver transformation and improvement priorities, and solve problems by delivering new models of care and increase service capacity. And more specifically, we have expert teams delivering improvements in both planned care and urgent care settings:

Planned care

• Electronic Bed Capacity Management System
  We support effective implementation of EBCMS by providing specialist digital project managers, integrating with trust systems via Application Programming Interface (API) and providing clinical support to engage clinical staff in adopting the system. Find out more on how we support you to implement EBCMS.
• Patient Engagement Portal Implementation
  We offer advanced digital services to aid patients in managing appointments and care information, thereby improving patient experience and waitlist control. Our support extends from designing to embedding Patient Engagement Platform (PEP) systems. Find out how we can help you implement a PEP.
• Enhanced Waiting List Management
  Our comprehensive approach helps validate waiting lists and comprehend health inequalities, subsequently improving patient experience and increasing capacity utilisation. We achieve this by combining our data analysis, digital innovation, and referral management resources. Find out how we can help you reduce waiting lists, analyse waiting lists and prioritise patients, handle acute inbound calls and discharge patients from your patient administration system.
• Outpatient Transformation
  We assist providers in understanding the drivers of their outpatient activity, enabling an effective transformation of care. Our solution integrates data management, evidence-based insights, and pathway optimisation to address outpatient challenges. Find out how we can help you optimise patient choice and provider selection.

For more details, view our short presentation.

Nursing and urgent care

• Urgent Care Support and Escalation Management
  Our team, well-versed in urgent and emergency care, enhances the management of unplanned care across health and social care systems, ensuring patients receive timely care. We utilise real-time data to make precise, evidence-based decisions, improving patient flow and system pressures. We offer a unified view across multiple systems to stimulate service improvements.
• Urgent Care and Patient Flow
  We provide bespoke solutions to your healthcare environment to diminish length of stay and enhance patient outcomes. As your independent partner, we offer comprehensive diagnostic reports, encourage staff development, and establish a collaborative work culture rooted in data and clinical evidence. Our commitment to transparency and sustainable practices aims to reduce hospital stays, eliminate unwarranted variations and optimise workforce skill utilisation.
• Clinical Quality and Safety
  Our clinicians, enriched with recent clinical, peer review, and CQC experience, are uniquely equipped to bolster NHS and wider health care system delivery. We provide tailored solutions and foster local ownership through active coaching, aiming to facilitate sustainable, positive change in healthcare quality and patient satisfaction.

Learn more.

Our process for delivering strategic planning in population health management and for service redevelopment, implementation, monitoring and improvement in integrated service delivery is:

• identify needs and improvement opportunities
• prioritise needs and allocate resources
• set the ambition for improvement
• design the service to meet population needs
• manage the service through outcomes, quality and value.

Our core services include:

• clinical and pharmacy strategy development
• end to end pathway redesign
• implementation
• continuous improvement
• digital transformation, interoperability and innovation
• workforce planning and transformation
• data and analytics.

We deliver our core services fully supported by our full range of enabling services such as communications and engagement and financial management, and we use a modular approach underpinned by flexibility and tailored to your needs.

See also: Place, community and primary care transformation

Our key strengths

• Member of the NHS Family, proven responsive partner
• Understanding of key complexities faced by systems
• Innovation, capability and capacity to shape service design, improvement and implementation
• Sharing of best practice, leveraging prior experience
• Independence – objectivity to facilitate collaboration
• Multidisciplinary team – our varied specialists
• Insights drawn by specialists (for example in medicines optimisation, nursing and urgent care), from the data we manage.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Miranda Pilkington

Lead for services to NHS England and national bodies

Janet Budd

Lead for Clinical redesign, integration and provider collaboration