Our Improvement Unit helps wider health and care organisations including NHS trusts, health systems, integrated care boards (ICB’s), GP practices and primary care networks with a range of programme management and change expertise.

We have a track record of achieving excellent outcomes for our clients and supporting effective cross-organisational and cross-sector collaboration.  We achieve this by working in partnership with our clients to fully understand their needs and then developing tailored solutions – underpinned by our operational excellence ethos and drawing on our breadth of experience in project management principles including ‘Lean’ service re-engineering and agile continuing improvement, all using Prince2 methodology.​

What we do

• Project and programme management of small, bespoke interventions to major change and improvement strategies or nationwide initiatives that involve many stakeholders
• Use industry-leading methodologies and expertise including ‘lean’ service redesign, ‘plan, do, study, act’ continuous improvement, stakeholder management, agile and Prince2 project management, and process re-engineering.

Being of the NHS, for the NHS, there are inherent benefits in using us over the larger consultancy houses:

• We focus on creating value – not profits – and delivering competitively priced, effective support at scale. We share your values!
• Our NHS experience and health system relationships are unparalleled.
• Our place on all the major NHS and public sector procurement frameworks makes us very easy to access
• When you need people and resource quickly, we can help.

Design and delivering strategy

• We will work closely with you to understand your organisation, engaging with stakeholders, service-users and staff
• Our consultant will design, develop and deliver strategic change – bringing in relevant expertise and capacity when and for as long as needed
• We offer bespoke, tailored programme management in line with best practice, designed with you.

Recovering and improvement

• We combine our experience and expertise to provide a fast turnaround of any performance challenge and have access to a wide range of subject experts. We are also, through our networks, able to draw upon external expertise if required
• Robust governance and control is always maintained with effective and efficient reporting and review to provide assurance of progress
• We take a flexible approach to delivering both quick and sustainable results
• We provide a diverse programme of sustainable financial and quality improvement to any process, service or system using our structured change approach.

Day-to-day business support

• We can support you with a wide range of day-to-day business activities such as business case development, culture change, digital innovation, new ways of working and tackling health inequalities
• We will support you to meet your objectives and responsibilities.

Publications

Please find our Annual Review below