21 September 2023
Case studyStopping over medication of people with a learning disability, autism or both (STOMP)
We tackled overmedication in individuals with learning disabilities and autism by upskilling primary care pharmacists, facilitating structured medication reviews,…
25 August 2023
Case studyPreventing cardiovascular diseases through lipid therapy modification
We adopted a systematic strategy to identify primary and secondary prevention of cardiovascular disease which resulted in enhanced lipid…
17 August 2023
Case studyImproving the safety of patients prescribed clozapine
Our partnership with a local mental health trust resulted in advancements in addressing inadequate clozapine documentation, leading to improved…
14 August 2023
Case study NewsImproving outcomes for vulnerable residents in Lancashire and South Cumbria
Our Business Intelligence team’s data-driven approach led to: improved care access, lowered acute service demand, and empowered patients, making…
2 August 2023
Case studyInhaler prescribing errors: Identifying risks and improving patient safety
We improved patient safety and raised awareness across GPs, hospitals and community pharmacy of the risks of prescribing inhalers…
31 July 2023
Case studyImproving epilepsy services and reducing health inequalities
We brought together patients, experts and care system partners to identify areas of concern which contribute to premature avoidable…
18 July 2023
Case studyBespoke coaching to support staff through new or difficult situations
We supported staff through challenging situations, such as the COVID-19 pandemic, organisational change, and developing communication skills which resulted…
17 July 2023
Case studyUnderstanding mental health attendance in Emergency Departments
Our dashboard on mental health attendance in Emergency Departments empowered commissioners and providers to identify care variations, establish baselines,…
5 July 2023
Case studyNHS-funded nursing care reviews
Efficiently completing overdue NHS-funded nursing care reviews within budget, our team ensured individuals’ health and social care needs were…
26 June 2023
Case studyEnhancing elective surgery outcomes
Our expertise in information governance has played a crucial role in improving surgical outcomes through the Surgery Hero project,…
22 June 2023
Case studyPatient flow efficiency in five acute and community trusts
We successfully improved patient flow efficiency in five acute and community trusts, achieving zero ambulance delays, reducing handover times,…
15 June 2023
Case studyIncreasing patient referrals to the National Diabetes Prevention Programme
By implementing effective strategies, we increased patient referrals to the National Diabetes Prevention Programme. The number of primary care…
23 May 2023
Case studySupporting the delivery of the Staffordshire and Stoke-on-Trent ICS green plan
Our support in developing the Staffordshire and Stoke-on-Trent ICS green plan resulted in a robust and deliverable plan that…
12 May 2023
Case studyWe streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards…
9 May 2023
Case studyE-learning product on net-zero carbon emissions target
Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and…
3 May 2023
Case studyUsing geo-spatial analysis to determine the impact of a hospital service reconfiguration
We provided detailed geo-spatial analysis that was central to determining the impact on patients in a complex hospital service…
28 April 2023
Case studyPositive impact of physiotherapy pilot programme
We increased the coverage of physiotherapy services from approximately 3% to 15% and improved communication and reporting, resulting in…
14 April 2023
Case studyRisk and governance processes review and recommendations
We provided specialist support to an acute trust to accelerate improvement by developing a risk management program to reduce…
11 April 2023
Case studyFrom strategy to execution: Delivering a comprehensive digital transformation investment plan
We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB)…
3 April 2023
Case studyEnhancing clinical audit processes: A review of an acute trust
We made a significant impact on an acute trust’s clinical audit processes by providing a thorough diagnostic report and…
30 March 2023
Case studyImproving risk management in an Acute Trust: A case study of streamlining internal processes
We undertook a diagnostic review that optimised the underutilised features of a risk management system and simplified data capture,…
23 March 2023
Case studyWe supported the development of a new Health and Wellbeing Hub in Shrewsbury by designing and agreeing on integrated…
20 March 2023
Case studyEvaluating a digital tool to manage caseload and care in community mental health
We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating…
16 March 2023
Case studyMaximising value for limited funding: Efficiency analysis for COPD pathway
By analysing the results from stakeholder decision conferences along with the STAR tool, we empowered ICSs to efficiently allocate…
14 March 2023
Case study NewsA pledge to being green: MLCSU staff share personal and professional pledges to reduce carbon…
Empowering MLCSU staff to make personal and professional pledges for a sustainable future A staff campaign to mark the…
9 March 2023
Case studyOur Way Of Working: Embedding a new agile and flexible organisational culture at the CSU
Through extensive engagement and consultation processes, and a robust communications strategy, we successfully fostered a culture of agility and…
6 March 2023
Case studyImplementing the NHS smoking cessation service at University Hospitals of Leicester NHS Trust
We provided support to the University Hospitals of Leicester NHS Trust, enabling them to become an early adopter of…
3 March 2023
Case studyDeveloping shared values for a new PCN
We helped a primary care network create and establish a new set of shared meaningful values developed by staff…
2 March 2023
Case studyImproving the process for managing domiciliary care placements
Clinical commissioning groups in Staffordshire wanted to address the lack of a contractual structure for Health-Funded packages of care…
26 January 2023
Case studyUsing automation to reduce waiting lists across two ICSs
Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within two integrated…
17 January 2023
Case studyPrioritising health and wellbeing to improve morale and performance
Our health and wellbeing strategy has proven to have improved the morale and performance of our staff. It was…
16 January 2023
Case studyBringing partners together to ensure data protection for lung health checks
We helped a programme targeting ex-smokers with lung health checks to complete information governance procedures and ensure personal data…
13 January 2023
Case studyRaising awareness of health inequalities in the Midlands
We raised awareness of health inequalities among the 11 integrated care systems in the Midlands through promoting the government’s…
3 January 2023
Case studyDiscovering the requirements for implementing a common electronic patient record
Through over 330 hours of focused work on engagement and gap analysis, we identified and consolidated the requirements for…
16 December 2022
Case studyEmpowering people living with pain to explore alternatives
We helped the Black Country Integrated Care Board deliver an engagement campaign to help people living with chronic pain…
15 December 2022
Case studyAn innovative, accessible website for Norfolk and Waveney ICS
Our team delivered an innovative, interactive and accessible website to inform and educate patients and the public about the…
8 December 2022
Case studyImproving the quality of care at a nursing home in Lancashire
Our Medicines Optimisation in Care Homes team conducted structured medication reviews of patients at a nursing home, avoiding potential…
28 November 2022
Case studyUtilising independent sector capacity to reduce waiting lists
We procured independent sector hospital capacity to divert patients at the point of referrals from NHS trusts to prevent…
9 November 2022
Case studyImproving communications reporting through an interactive, visual dashboard
Our interactive visual dashboard helped the NHS Leadership Academy report more easily and more clearly engagement with their website…
8 November 2022
Case studyStreamlining the month-end close process at an NHS trust
We reduced the month-end process by four days at an NHS trust and introduced new process to streamline payments…
31 October 2022
Case studyIn-house team applies learning from SEO training to improve performance of new websites
We created a range of bespoke materials to deliver SEO training to the Staffordshire and Stoke-on-Trent Integrated Care Board…
25 October 2022
Case studyDelivering elective care planning support to every ICS in the country
We helped NHS England roll out a programme of planning support for the increase and improvement of elective care…
21 October 2022
Case studyDeveloping an accessible, user-friendly new website for Lincolnshire ICB
Designing and developing a new website for the Lincolnshire Integrated Care Board, we created an interactive platform for the…
14 October 2022
Case studySafety Siren monitors quality at the system level
We developed an alert which scans a whole health system for areas of health quality concern that need to…
29 September 2022
Case studyMonitoring urgent care and COVID-19 data through OTiS Tactical
Our flexible OTiS Tactical tool is helping integrated care systems to monitor emerging pressures on urgent and emergency care…
23 September 2022
Case studyDigital leadership for Lancashire and South Cumbria’s New Hospitals Programme
We have been supporting the Lancashire and South Cumbria’s New Hospitals Programme to design and deliver digital infrastructures to…
21 September 2022
Case studyBringing back staff to continuing healthcare
A project to bring back a considerable number of staff to complete outstanding continuing healthcare assessments attracted skilled people…
15 August 2022
Case studyImproving health outcomes using our population health management tool
Using our population health management tool, we have helped identify people with clinical and social issues across Lancashire and…
2 August 2022
Case studyImplementing financial reporting tools at the University Hospitals of North Midlands NHS Trust
Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department…
22 July 2022
Case studyPharmacy support to Lancashire and South Cumbria COVID-19 vaccination programme
We provided insight to clinical enquiries, produced reports and worked to develop standard operating procedures to help improve patient…
20 July 2022
Case studyImproving high-dose opioid prescribing
We helped Greater Preston and Chorley & South Ribble Clinical Commissioning Groups significantly reduce high-dose opioid prescribing, bringing it…
18 July 2022
Case studyCost saving and wider expertise with HR services at scale
We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider…
8 July 2022
Case studyDigitally enabling blood pressure monitoring at home
We helped the Cheshire and Merseyside Integrated Care System increase patients measuring their blood pressure at home, delivering a…
7 July 2022
Case studyImproving medicines safety in Wirral care homes
Our medicines management and optimisation team improved safety and care for elderly Wirral care home residents, helped to prevent…
1 July 2022
Case studyFacilitating wellbeing conversations with health and care staff: Be Well Midlands
We helped health and care leaders in the Midlands to take a transparent, collaborative approach to uncovering opportunities for…
1 June 2022
Case studyEnabling remote healthcare monitoring in Black Country and West Birmingham
We designed and implemented a programme of transformation to enable remote monitoring across healthcare in the Black Country and…
27 May 2022
Case studyImproving care for people with learning disabilities and autism
We codesigned and delivered a transformation programme for the improvement of care for people with learning disabilities and/or autism.…
24 May 2022
Case studyAchieving the best from primary care network pharmacy teams
We provided a tailored package of strategic and operational support to a newly formed pharmacy team at a primary…
18 May 2022
Case studyDiscovering efficiencies and service improvements in Leicestershire
We helped an NHS trust analyse and visualise data on key performance indicators with the aim of releasing efficiencies…
17 May 2022
Case studyRecovering hospital utility costs
We are helping hospital trusts identify the potential to recover energy costs from telecom devices mounted on the roofs…
10 May 2022
Case studyCOVID-19 vaccine safety at primary care network vaccination centres
We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior…
25 April 2022
Case studyHelping a COVID-19 vaccination programme provide an efficient and equitable service
Our business intelligence experts helped the Lancashire and South Cumbria COVID-19 Vaccination Programme to provide an efficient and equitable…
7 April 2022
Case studyInforming COVID-19 vaccination centres’ geographical planning
Our dynamic heat maps showed where vaccine uptake was lower, where there was a higher concentration of social care…
5 April 2022
Case studyIncreasing the uptake of health checks for patients with severe mental illness
We helped integrated care systems increase numbers of annual physicals health checks for patients with severe mental illness by…
4 April 2022
Case studyHelping North Staffordshire trust pay suppliers
We quickly mobilised financial services helping an NHS trust to process and pay supplier invoices. Background In April 2021,…
31 March 2022
Case studyIntegrating data for the Combined Intelligence for Population Health Action (CIPHA) platform
We helped key stakeholders in the Cheshire and Merseyside health system see combined intelligence reports on capacity and demand…
22 March 2022
Case studySupport to tackle bullying, harassment and discrimination in the workplace
We facilitated the design of and implemented a bespoke online tool to make it easier for staff to report…
18 March 2022
Case studySuccess in setting up community pharmacy services
We helped commissioners with medicines management expertise in setting up and maintaining community pharmacy services, freeing up capacity across…
15 March 2022
Case studyEmbedding equalities and inclusive decision making in the LLR system
We helped an integrated care system implement a framework for making decisions that addresses bias and improves how equality…
10 March 2022
Case studyImproving equity and equality in maternity and neonatal care
We combined national metrics and local NHS, council and third sector data to help health systems understand where there…
2 March 2022
Case studyImproving use of medicines across Merseyside – Pan Mersey Area Prescribing Committee
We had another successful year in 2020/21 at the Pan Mersey Area Prescribing Committee promoting the safe and efficient…
11 February 2022
Case studyAssessing demand for COVID-19 LAMP testing
We helped an integrated care system to evaluate demand and capacity for COVID-19 LAMP testing to ensure labs could…
7 February 2022
Case studyEvaluating the national Medicines Optimisation in Care Homes programme
We evaluated the impact of the national Medicines Optimisation in Care Homes programme. Background The national Medicines Optimisation in…
7 February 2022
Case studyTaking an integrated approach to equality and inclusion planning
We helped the council and clinical commissioning group in Trafford to develop a joint five-year equality, diversity and inclusion…
4 February 2022
Case studyLeading a hospital transformation programme
We developed a strategic outline case setting out the ambitions and next steps in one of the NHS’s largest…
2 February 2022
Case studyIncontinence medication reviews offer major patient benefits
We enabled medication reviews of patients with long-term prescriptions for urinary incontinence medication which enabled clinicians to recommend ‘drug…
2 February 2022
Case studyBoosting GP community pharmacy consultations
Our work supporting implementation of the GP Community Pharmacy Consultation Service in the East of England led to a…
28 January 2022
Case studyImproving health and wellbeing for NHS workers
We developed resources and videos and provided expert advice and evaluation to help NHS England and Improvement gather, develop…
27 January 2022
Case studySupporting redesign of acute services
Our Transformation Unit helped develop a new model of care for acute services at a health and social care…
25 January 2022
Case studyUsing automation to reduce waiting lists
We have helped a hospital trust to tackle the backlog of waiting lists while maintaining quality of care by using…
21 January 2022
Case studyEnsuring a COVID-19 vaccination programme met the Public Sector Equality Duty
Our experts ensured that the Lancashire and South Cumbria Vaccination Programme met the Public Sector Equality Duty. Background Lancashire…
20 January 2022
Case studyAdvancing engagement and shared learning for COVID-19 support programme
We helped deliver the strategic engagement and created opportunities for shared learning in the development of a national programme…
19 January 2022
Case studySupporting development of national digital strategies
Our Transformation Unit was commissioned by NHSX to support in the development of its national digital strategies for ambulance,…
14 January 2022
Case studySupporting infection prevention and control with analytics
We analysed data and provided insight which informed a national programme for improving infection prevention and control about where…
11 January 2022
Case studyMaking a difference through Equality, Health Inequality Impact & Risk Assessments
Our Equality & Inclusion Team supported development of a hot hub service managing COVID patients in Leicestershire. Background At…
11 January 2022
Case studyIdentifying and providing efficiencies for a mental health trust
Our finance experts helped North Staffordshire Combined Healthcare NHS Trust to find significant savings. Background North Staffordshire Combined Healthcare…
10 January 2022
Case studyMeeting pandemic demand for oxygen and ventilators
Staff from across the Midlands and Lancashire Commissioning Support Unit was deployed to support a national programme for oxygen,…
23 November 2021
Case studySupporting infection prevention and control safety during COVID-19
We managed a programme of implementing infection prevention and control safety principles to reduce infection rates and provide better…
22 November 2021
Case studySaving time in the core invoicing process
We saved time from data processing by introducing a new tool to streamline data entry when invoicing key customers.…
3 November 2021
Case studyFinancial process automation saving up to 50 hours per month
Our Corporate Finance team has saved up to 50 hours per month in financial reporting and invoicing after introducing…
29 October 2021
Case studyData warehouse cuts financial reporting time in half
We reduced the time it takes to process essential financial planning templates by 50% and established a data warehouse…
20 October 2021
Case studyBetter efficiency in uploading the financial forecast
We halved the time it takes to load the financial forecast into the ledger and reduced the risk of…
20 August 2021
Case studySupporting a successful launch of proxy medicines ordering
Our Medicines Management and Optimisation team worked with the Black Country and West Birmingham Clinical Commissioning Group, GP practices…
11 August 2021
Case studyQuick and easy patient referrals for post-Covid illness
Our Data Quality team developed a custom data input template to streamline referrals of patient with post-Covid illness, saving…
5 August 2021
Case studyDatabase supports national CHC workforce recovery project
We designed a national database to record, monitor and report the onboarding, training and development of continuing healthcare (CHC)…
19 July 2021
Case studyUBook transforms room booking at Birmingham and Solihull Mental Health Foundation Trust
We created a single online system which allows staff at Birmingham and Solihull Mental Health Foundation Trust to book…
1 July 2021
Case studyWe worked with commissioners, providers and other stakeholders across Stoke-on-Trent and Staffordshire to improve the quality of service for…
30 June 2021
Case studyUsing expertise to help the Sue Ryder charity improve its medicines management
MLCSU supported the Sue Ryder charity to improve its management and governance of medicines Background The Sue Ryder charitable…
30 June 2021
Case studyImprovement Unit leads work to transform NHS continuing healthcare across England
MLCSU’s Improvement Unit set up and managed a successful programme management office (PMO) for the National NHS Continuing Healthcare…
