Downloading PDF

Enhancing programme management office functions at Lancashire and South Cumbria integrated care system

Enhancing programme management office functions at Lancashire and South Cumbria integrated care system

Home » Case studies » Enhancing programme management office functions at Lancashire and South Cumbria integrated care system

Our Digital Transformation team’s in-depth review and strategic guidance significantly improved Lancashire and South Cumbria integrated care system’s programme management office, leading to enhanced governance, better resource allocation, and a clear roadmap for future development.

Background

Lancashire and South Cumbria (L&SC) integrated care system asked NHS Midlands and Lancashire CSU’s (MLCSU) Digital Transformation team to undertake a review of their journey in setting up a programme management office and its governance. They had made some progress in setting up and finding tools, but realised they needed more work to become more stable and controlled. L&SC wanted the team to closely look at their current practices across their whole portfolio and suggest ways to reach their goals.

Action

Our Digital Transformation team worked closely with L&SC to explore existing process, controls, and capabilities across six areas; definition, finance and allocation of resource, controls, communication and engagement, change/benefits management and PMO/programme control.

The review process was split into three defined parts:

1. A detailed document review to establish the current project position with source material shared by the L&SC team

2. A series of interviews to ‘deep dive’ into the review areas with L&SC project and programme leads

3. A series of interviews with the senior leadership team to review the areas from a senior perspective.

The outcomes of the review processes informed an assessment of project and programme management capacity and capability. MLCSU’s assessment provided a current baseline for each of the projects and programmes within scope and identified opportunities for improvement to support the development of the programme management office along with identification of key areas to be prioritised. Following the assessment, the L&SC requested further support with implementing the findings and next steps with their project teams.

The MLCSU team designed and facilitated a two day workshop to provide this feedback and further develop the next steps with key input from the L&SC project teams.

Impact

MLCSU’s Digital Transformation team offered valuable insight into the L&SC programme management office’s current state, along with advice and guidance on how to develop their programme management office into a controlled, stable state.

This included the identification of key areas requiring the development of tools and templates, as well as recommendations for improvements to governance, links to strategy and ownership of budgets. Furthermore, our Digital Transformation team prioritised these recommendations for L&SC and built on them with the engagement of the L&SC project teams to initiate the development of the tools, templates and improvement activities, giving them the confidence to own their plan and actions to get to their future state.

The result of this collaborative approach provided L&SC with a clear roadmap for the development of their programme management office, with clear actions and owners against this roadmap and extremely positive feedback from both the project team and senior leadership team in terms of the approach to this work as well as the output. Subsequently, MLCSU’s Digital Transformation team have been engaged to further support L&SC with an outsourced programme management office service.

Feedback

“I wanted to feedback to you on the positive partnership that we had with Gurpreet, Steve, and Lizzie. The work was well managed and undertaken in a true spirit of partnership, support, and guidance. The whole digital staff team reported a really positive experience and valued the input from Steve and Lizzie in the one-to-one interviews. We have a clear roadmap now of where we need to utilise our limited resources and priorities. I wanted to personally acknowledge the hard work that Lizzie put into the process and the workshop, she is a real asset to your team.”

Janet Davies | Programme Lead Digital PMO | Lancashire and South Cumbria ICS

View all

News and views

News

New podcast: Revolutionising urgent care in Northern Ireland

Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant…

News

Empowering healthcare workers in population health management

Our Health Economics Unit (HEU), in a successful collaboration with the Midlands Decision Support Network, has marked a…

News

Data-driven personalised health videos and their role in supporting healthcare services

The Digital Innovation Unit (DIU), along with their commercial partner Citizen Communications, are hosting an event on the 31…

View all

How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement
Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about Personalised healthcare commissioning services
Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services
MLCSU

Accessibility Tools