Personalised healthcare commissioning services

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Our personalised healthcare commissioning team aims to deliver the best possible experience of assessment, review and care planning for people with continuing healthcare and complex healthcare needs by providing the right healthcare support at the right time, meeting the needs of both integrated care boards and their patients.

We understand that as health and care decision-makers, you are driven to make a difference for your patients and services, aiming to develop a healthier population overall. Our services aim for personalisation of care, giving patients choice and control over their mental and physical health, so that the system can meet the increasing complexity of people’s needs and expectations. Personalised care is based on people’s individual strengths and needs, which is a fundamental principle in how we support care delivery.

Our service is led by expert clinical and administration staff experienced in delivering to the national frameworks and supporting patients and their families through the assessment process and beyond.

We also work closely with healthcare providers, local authorities and other partners to ensure patient safety and experience are at the heart of the process. Our partnerships with legal advisors can provide easy access to support if this is required.

Our approach is proactive and practical, avoiding delays and ensuring uninterrupted care and support through handover periods.

We understand the importance of personal health budgets and can support you to implement policies and procedures to help people manage their care in a way that suits them.

Patients, carers and relatives

If you are a patient, a member of their family or an unpaid carer, you can find information about our NHS-funded care service or contact us directly.

Court of Protection Deprivation of Liberty (CopDoL) 

NHS Midlands and Lancashire CSU’s specialist safeguarding service has extensive experience and expertise in supporting strategic Court of Protection responsibilities and case management, and we have helped a number of integrated care boards (ICBs) with this across the country.

We have a dedicated end-to-end case management function delivered by our specialist team of experienced Registered General Nurses, Mental Health Nurses and social workers from a variety of clinical and non-clinical backgrounds. Most of our practitioners have completed the Best Interest Assessor course to add to their expertise. 

Our vast range of knowledge and experience ensures that individuals are at the heart of the decision-making process and their Article 5 and 8 human rights (HRA1998) are protected and, on behalf of our customer, we make our own CoPDoL 11 applications, without the need for legal instruction.  

This saves legal costs by preparing applications in-house in a more standardised format and our internal quality assurance process ensures we deliver a consistently high standard of application that the courts require. 

For more information, download our CoPDoL brochure or get in touch

Other services we offer

As well as core All Age Continuing Care (AACC) delivery services to adults, children and young people, we also support ICBs across England with a wide range of bespoke support, such as: 

  • Health funded care reviews (funded nursing care, continuing healthcare, joint funding, ‘Section 117’ or fast track) backlog reduction 
  • Retrospective reviews 
  • Funded care appeals management 
  • Learning Disability and Autism Transforming Care Programme 
  • Bespoke contract, commissioning and market management service  

We understand that as health and care decision-makers, you are driven to make a difference for your population, aiming to develop a healthier population overall.  

For more information on all our services, see the Personalised Healthcare Commissioning Service Offers or get in touch.

About us

With over 10 years of experience, NHS Midlands and Lancashire CSU is the largest provider of personalised healthcare commissioning services in England. We are responsible for managing a £930 million funded care expenditure across nine ICBs, working together to support individuals to get the right type of funded care at the right time. 

Our size and scale enable us to ensure quality and resilience in all types of health-funded care delivery. We are driven by innovation, ideas, subject matter experts, and strong leadership. 

As part of the NHS, we specialise in health and social care integration, allowing us to collaborate effectively across the healthcare community, ensuring that services and funding remain within the NHS. This approach achieves economies of scale and promotes a consistent approach to care. 

We actively participate in and influence local, regional, and national AACC networks, which include funded nursing care, continuing healthcare and children and young people’s continuing care. This involvement allows us to share our knowledge of system challenges, lessons learned, best practices, and insights into the care market. 

Personalised healthcare commissioning services

We understand that as health and care decision-makers, you are driven to make a difference for your population, aiming to develop a healthier population overall.

For more information on all our services, see the Personalised Healthcare Commissioning Service Offers


Court of Protection Deprivation of Liberty (CoPDoL)

Find out more about how our specialist team can support ICBs in planning and setting up new CoP services and carry out end-to-end case management, supporting for individuals and their representatives through CoP proceedings: How we can help with CopDoL.



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News, views and case studies

5 July 2023

NHS-funded nursing care reviews

Efficiently completing overdue NHS-funded nursing care reviews within budget, our team ensured individuals’ health and social care needs were met, identified necessary…

2 March 2023

Improving the process for managing domiciliary care placements

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27 May 2022

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24 June 2021

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22 June 2021

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21 May 2021

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8 February 2021

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17 April 2018

Dynamic purchasing  of continuing healthcare in Staffordshire

We introduced an electronic dynamic purchasing system, which streamlined the process for purchasing care home placements.  This allowed for significant efficiency savings…

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