Our personalised healthcare commissioning team aims to deliver the best possible experience of assessment, review and care planning for people with continuing healthcare and complex healthcare needs by providing the right healthcare support at the right time, meeting the needs of both integrated care boards and their patients.

We understand that as health and care decision-makers, you are driven to make a difference for your patients and services, aiming to develop a healthier population overall. Our services aim for personalisation of care, giving patients choice and control over their mental and physical health, so that the system can meet the increasing complexity of people’s needs and expectations. Personalised care is based on people’s individual strengths and needs, which is a fundamental principle in how we support care delivery.

Our service is led by expert clinical and administration staff experienced in delivering to the national frameworks and supporting patients and their families through the assessment process and beyond.

We also work closely with healthcare providers, local authorities and other partners to ensure patient safety and experience are at the heart of the process. Our partnerships with legal advisors can provide easy access to support if this is required.

Our approach is proactive and practical, avoiding delays and ensuring uninterrupted care and support through handover periods.

We understand the importance of personal health budgets and can support you to implement policies and procedures to help people manage their care in a way that suits them.

Patients, carers and relatives

If you are a patient, a member of their family or an unpaid carer, you can find information about our NHS-funded care service or contact us directly.

NHS-funded care reviews 

Our specialist team of funded care case reviewers can support integrated case systems (ICSs) to complete any outstanding funded nursing care, continuing healthcare, joint funding, ‘Section 117’ or fast track reviews. 

Able to mobilise quickly, our review team can work through your review caseload, assessing the current needs of individuals and ensuring they are on the right package of care with the most appropriate allocation of funding. 

As we start to think about the winter season, we can work with you to bring your All Age Continuing Care (AACC) reviews up to date, in readiness for the pressures the coming months can bring, ensuring your NHS-funded care caseload is up to date, with individuals receiving the right type and quality of care for their needs. 

Find out how we supported an ICS to reduce their outstanding funded nursing care reviews here. 

For more information, download our NHS-Funded Care Reviews brochure or get in touch. 

Other services we offer

As well as the core AACC delivery services to adults, children and young people, we also support ICSs across England with a wide range of bespoke support, such as: 

• Court of Protection Deprivation of Liberty caseload management or backlog reduction 
• Health funded care reviews (funded nursing care, continuing healthcare, joint funding, ‘Section 117’ or fast track) backlog reduction 
• Retrospective reviews 

• Funded care appeals management 
• Learning Disability and Autism Transforming Care Programme 
• Bespoke contract, commissioning and market management service  

We understand that as health and care decision-makers, you are driven to make a difference for your population, aiming to develop a healthier population overall.  

For more information on all our services, see the Personalised Healthcare Commissioning Service Offers or get in touch.

About us

With over 10 years of experience, NHS Midlands and Lancashire CSU is the largest provider of personalised healthcare commissioning services in England. We are responsible for managing a £930 million funded care expenditure across nine ICSs, working together to support individuals to get the right type of funded care at the right time. 

Our size and scale enable us to ensure quality and resilience in all types of health-funded care delivery. We are driven by innovation, ideas, subject matter experts, and strong leadership. 

As part of the NHS, we specialise in health and social care integration, allowing us to collaborate effectively across the healthcare community, ensuring that services and funding remain within the NHS. This approach achieves economies of scale and promotes a consistent approach to care. 

We actively participate in and influence local, regional, and national AACC networks, which include funded nursing care, continuing healthcare and children and young people’s continuing care. This involvement allows us to share our knowledge of system challenges, lessons learned, best practices, and insights into the care market.