Workforce resilience and transformation

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The ‘one workforce’ approach set out in the NHS People Plan underpins the work we do to support systems and staff through change and transformation. We achieve this through a combination of consultancy skills and locally deployed teams who integrate with your workforce to support change, enable service improvement and transformation and encourage the adoption of new ways of working.

NHS Midlands and Lancashire is of the NHS, for the NHS, supporting a range of organisations including NHS England, integrated care boards, trusts and primary care networks with solutions to their most pressing workforce challenges.

Collaborating closely with you, we offer a versatile approach to resource allocation, leveraging our valuable skills, extensive experience, and capacity. Additionally, we grant you access to a multidisciplinary team of experts who excel in areas such as workforce analytics, project management, and digital innovation. Our primary objective is to provide you with solutions that are not only effective but also adaptable and sustainable.

Our commitment extends beyond just delivering solutions; we are dedicated to assisting you in implementing meaningful change and comprehending its impact. Please continue reading to discover how you can harness our operational expertise, consultancy services, and strategic support to reach your organisational goals.

People services delivery

Embedded or outsourced HR, recruitment and ESR / payroll services, and support with complex change including TUPE

Leadership development, coaching and organisational development

Recruitment campaigns, digital marketing, selection including assessment centres and psychometrics

Workforce transformation

Responding to the NHS Long Term Workforce Plan to help you understand your workforce and to model capacity and demand

Establishing effective strategies to grow a strong and resilient future workforce and retain existing talent

Health and well being, flexible / agile working models, and diversity and inclusion to build resilience in your workforce

Scaling people services

Guiding you through NHSE’s guidance on scaling services, offering support with discovery, design and development, implementation and evaluation

Our key strengths

  • As part of the NHS, working also for the wider care sector, we foster common understanding and deliver value for money
  • Insights drawn by analysts and workforce specialists from the wealth of data we manage
  • Ability to recognise gaps in the system and pull expertise from across our organisation to solve partner challenges
  • Operational and strategic HR skills, clinical expertise and data modelling support workforce planning
  • Flexibility – deployment of teams to meet priorities
  • Independence – objectivity to facilitate collaboration
  • Sharing of best practice
  • Equality, diversity, inclusion and human rights expertise
  • Direct experience of system leadership, delivery at scale and partnership working.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Miranda Pilkington

Lead for services to NHS England and national bodies

Sarah Sheppard

Lead for Workforce resilience, planning and transformation

We think you’ll need

  • Support with delivering the ‘one workforce’ approach
  • Workforce planning to support delivery of NHS Long Term Workforce Plan
  • Support to move towards models of delivery at scale for some people services
  • Focus on equality, diversity and inclusion
  • Commitment to workforce health and wellbeing
  • Enabling service design through new ways of working, particularly across place-based partnerships and provider collaboratives
  • Organisational change design and management
  • Developing staffing structures, enabling transition of roles
  • Leadership, culture and organisational development.
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News, views and case studies

12 June 2024

Reshaping an integrated care board for future success 

We successfully guided the organisational change process for an integrated care board, aligning its workforce with the long-term vision and ensuring seamless…

5 June 2024

Driving strategic workforce planning and operational excellence in an integrated care board

Through strategic leadership and effective collaboration, we significantly enhanced the understanding and implementation of a comprehensive workforce plan for an integrated care…

4 June 2024

Integrating recruitment services into a central team to deliver at-scale efficiencies 

Centralising recruitment services for NICE through NHS Midlands and Lancashire significantly improved efficiency, reducing time-to-hire to under 30 days, enhancing resilience, and…

3 June 2024

Supporting business case development at NHS Business Services Authority

Our training helped improve NHS Business Services Authority’s (NHS BSA) business case development capabilities through the Better Business Cases™ Foundation Masterclass. Participants…

24 May 2024

Optimising staffing strategies, cost reductions and strategic governance

Through detailed analysis and strategic governance frameworks, we reduced the usage of agencies for staffing, leading to notable reductions in agency costs…

3 May 2024

Enhancing our expertise in Workforce Planning to meet growing needs

NHS Midlands and Lancashire (ML) are excited to announce that we’ve secured five places for members of our People Consultancy Team and…

9 April 2024

Supporting hospital transformation programmes to embed equality, diversity, and inclusion considerations

Between 2022 and 2023, our Inclusion Unit provided a bespoke ‘due regard’ support package to the Lancashire and South Cumbria New Hospitals…

4 March 2024

New Podcast: Unravelling unconscious bias in healthcare

Join host Richard Caddy for another thought-provoking session in our latest podcast with our Inclusion Unit. Tune in to “Inside NHS Midlands…

26 January 2024

Explore the intricacies of unconscious bias: A webinar for local authorities

In the ever-evolving landscape of local governance, the pursuit of equitable decision-making remains a paramount objective. To advance this critical endeavour, we…

10 January 2024

Enhance your business case skills with our accredited training

Are you looking to advance your expertise in business case development?  The NHS England Business Case Training Team, now hosted by NHS…

22 December 2023

Improving workforce sustainability at an NHS foundation trust

Our Organisational Development team implemented a dynamic five-year integrated workforce plan at an NHS foundation trust, resulting in a clear prioritised plan…

11 December 2023

New podcast: Inclusive decision-making in healthcare

Recorded live at the NHS ConfedExpo, join host Richard Caddy in an enlightening conversation with Jess Tyrrell and Rachel Newton, Inclusion Business…

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How we can help health systems

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

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