Workforce resilience and transformation

Home » Offers » Workforce resilience and transformation

With a combination of centralised and locally deployed teams, we support systems and staff through change to enable service improvement and transformation, population health management and adoption of digital solutions.

Strategic planning

Integrated workforce planning

Workforce strategy development

Workforce development

Attracting and retaining talent

Training, leadership and organisational development

Transforming workforce experience

System and organisational change management

Workforce health and wellbeing

We help systems create positive cultural shifts, developing an effective, supported and flexible workforce.

Our adaptable and modular approach is tailored to needs.

Our key strengths

  • As part of the NHS, working also for the wider care sector, we foster common understanding and deliver value for money
  • Insights drawn by analysts and workforce specialists from the wealth of data we manage
  • Ability to recognise gaps in the system and pull expertise from across our organisation to solve partner challenges
  • Operational and strategic HR skills, clinical expertise and data modelling support workforce planning
  • Flexibility – deployment of teams to meet priorities
  • Independence – objectivity to facilitate collaboration
  • Sharing of best practice
  • Equality, diversity, inclusion and human rights expertise.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Sarah Sheppard

Lead for Workforce resilience, planning and transformation

We think you’ll need

  • Support with delivering the ‘one workforce’ approach
  • Addressing workforce pressures and gaps
  • Workforce planning across population groups, place, networks and systems
  • Focus on equality, diversity and inclusion
  • Commitment to workforce health and wellbeing
  • Enabling service design through new ways of working, particularly across place-based partnerships and provider collaboratives
  • Organisational change design and management
  • Developing staffing structures, enabling transition of roles
  • Leadership, culture and organisational development
View all

News, views and case studies

25 August 2023

Blog: NHS Long Term Plan – is Generation Z going to be the answer? 

Adam Burgess-Evans, Deputy Director of People, MLCSU As numerous 16 and 18 year olds in England receive their GCSE and A level…

18 July 2023

Bespoke coaching to support staff through new or difficult situations 

We supported staff through challenging situations, such as the COVID-19 pandemic, organisational change, and developing communication skills which resulted in improved well-being,…

10 July 2023

Recognising the challenge and harnessing the potential of the long-term workforce plan

Last week saw the launch of the much-awaited Long-Term Workforce Plan for the NHS.  It is evident that the plan has been…

9 May 2023

E-learning product on net-zero carbon emissions target

Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and helped to raise…

3 March 2023

Developing shared values for a new PCN

We helped a primary care network create and establish a new set of shared meaningful values developed by staff as part of…

18 July 2022

Cost saving and wider expertise with HR services at scale

We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider breadth of HR…

1 July 2022

Facilitating wellbeing conversations with health and care staff: Be Well Midlands

We helped health and care leaders in the Midlands to take a transparent, collaborative approach to uncovering opportunities for improvement in staff…

22 March 2022

Support to tackle bullying, harassment and discrimination in the workplace

We facilitated the design of and implemented a bespoke online tool to make it easier for staff to report bullying, harassment and…

11 January 2022

Making a difference through Equality, Health Inequality Impact & Risk Assessments

Our Equality & Inclusion Team supported development of a hot hub service managing COVID patients in Leicestershire. Background At the onset of…

21 June 2021

Providing rapid recruitment services to NHS trusts in support of COVID-19 vaccination drive

Our work supported the recruitment of the bank and volunteer staff working at vaccination centres, at a time of high pressure in…

21 April 2021

Providing workforce resource and expert pharmacy support to Nightingale hospital

We successfully redeployed two existing members of staff at short notice to provide pharmacy onsite support at Manchester’s NHS Nightingale Hospital North…

25 February 2021

Developing management and leadership skills with a focus on compassion

We created and delivered a tailored management development programme of training for South Sefton and Southport and Formby CCGs, designed to support…

View all

How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement
Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about Personalised healthcare commissioning services
Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services

Accessibility Tools