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If you would like to know more about MLCSU or about how the services we provide could support your organisation, please email mlcsu.partnerships@nhs.net.
To raise a complaint about a service provided by MLCSU, please head over to our corporate Complaints Form.
For queries regarding Personalised Healthcare Commissioning (including continuing healthcare) please call the relevant local team below. Teams are available 9am to 5pm, Monday to Friday (excl. bank holidays).
Freedom of Information requests regarding our internal business or how MLCSU operates should be sent to NHS England via england.contactus@nhs.net.
Please include the words “Freedom of Information” in the subject line.
All smartcard requests need to be logged using this online form.
For anything else, please email mlcsu.partnerships@nhs.net. Do not include sensitive or personal information.
Please note: sales or marketing messages may not receive a response owing to the high level of such messages we receive.
Our main locations:
Heron House (Headquarters)
Midlands and Lancashire CSU HQ
120 Grove Road
Stoke on Trent
ST4 4LX
01782 656 107
Leyland House
Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR
01772 504 166
1829 Building
Midlands and Lancashire CSU
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1 HJ
01244 650 300
Sandwell Council House
Midlands and Lancashire CSU
3rd Floor
Freeth Street
Oldbury
West Midlands
B69 3DE
Cardinal Square
Midlands and Lancashire CSU
3rd Floor North Point
10 Nottingham Road
Derby
DE1 3QT
East Midlands
01332 327 800
Navigating new waters: The NHS’s response to financial strain and industrial action
Nicola Ainscough, Head of System Delivery, MLCSU The recent communication from NHSE, referencing the letter titled ‘Addressing the…
New podcast: How automated innovations are helping to reduce hospital waiting times
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NHS Midlands and Lancashire CSU exhibiting at NHS Providers Show
We are excited to share that we will be participating in the upcoming NHS Providers Show on 14-15…
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…
Learn more about Developing health systems
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.
Learn more about Workforce resilience and transformation
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…
Learn more about Communications and engagement
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…
Learn more about Digitally enabled transformation and IT
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…
Learn more about PHM analytics and decision support
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…
Learn more about Place and primary care transformation
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…
Learn more about Clinical redesign and provider collaboration
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…
Learn more about Personalised healthcare commissioning services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…
Learn more about Business enabling services
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