Help and contact

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If you would like to know more about NHS Midlands and Lancashire (NHS ML) or about how the services we provide could support your organisation, please email mlcsu.partnerships@nhs.net.

To raise a complaint about a service provided by NHS ML, please head over to our corporate Complaints Form. For IT related complaints, please use this form instead.

For queries regarding Personalised Healthcare Commissioning (including continuing healthcare) please call the relevant local team below. Teams are available 9am to 5pm, Monday to Friday (excl. bank holidays).

For IT help and support, please visit the dedicated IT help and support page which explains how to contact the NHS ML IT Service Desk.

Freedom of Information requests regarding our internal business or how NHS ML operates should be sent to NHS England via england.contactus@nhs.net.

Please include the words “Freedom of Information” in the subject line.

All smartcard requests need to be logged using this online form.

For anything else, please email mlcsu.partnerships@nhs.net. Do not include sensitive or personal information.

Please note: sales or marketing messages may not receive a response owing to the high level of such messages we receive.


Our main locations:

Bennett House (Headquarters)
NHS Midlands and Lancashire
2nd Floor East
Town Road
Hanley
Stoke on Trent
ST1 2QB
01782 656 107

Leyland House
NHS Midlands and Lancashire
Lancashire Business Park
Leyland
Lancashire
PR26 6TR
01772 504 166

1829 Building
NHS Midlands and Lancashire
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1 HJ
01244 650 300

Sandwell Council House
NHS Midlands and Lancashire
3rd Floor
Freeth Street
Oldbury
West Midlands
B69 3DE



Cardinal Square
NHS Midlands and Lancashire
3rd Floor North Point
10 Nottingham Road
Derby
DE1 3QT
East Midlands
01332 327 800


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How we can help health systems

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation
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