Help and contact

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If you would like to know more about NHS Midlands and Lancashire (NHS ML) or about how the services we provide could support your organisation, please email

To raise a complaint about a service provided by NHS ML, please head over to our corporate Complaints Form. For IT related complaints, please use this form instead.

For queries regarding Personalised Healthcare Commissioning (including continuing healthcare) please call the relevant local team below. Teams are available 9am to 5pm, Monday to Friday (excl. bank holidays).

For IT help and support, please visit the dedicated IT help and support page which explains how to contact the NHS ML IT Service Desk.

Freedom of Information requests regarding our internal business or how NHS ML operates should be sent to NHS England via

Please include the words “Freedom of Information” in the subject line.

All smartcard requests need to be logged using this online form.

For anything else, please email Do not include sensitive or personal information.

Please note: sales or marketing messages may not receive a response owing to the high level of such messages we receive.

Our main locations:

Bennett House (Headquarters)
NHS Midlands and Lancashire
2nd Floor East
Town Road
Stoke on Trent
01782 656 107

Leyland House
NHS Midlands and Lancashire
Lancashire Business Park
PR26 6TR
01772 504 166

1829 Building
NHS Midlands and Lancashire
Countess of Chester Health Park
Liverpool Road
CH2 1 HJ
01244 650 300

Sandwell Council House
NHS Midlands and Lancashire
3rd Floor
Freeth Street
West Midlands
B69 3DE

Cardinal Square
NHS Midlands and Lancashire
3rd Floor North Point
10 Nottingham Road
East Midlands
01332 327 800

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News and views


NHS Midlands and Lancashire’s Digital Data and Technology Directorate Awarded “Towards Excellence in Digital…

We are excited to share that our Digital Data and Technology (DDaT) directorate has been formally presented with…


New Podcast: Revolutionising patient engagement and care with personalised healthcare videos

Join host Richard Caddy for another thought-provoking session in our latest podcast with our Digital Innovation Unit. Tune…


Enhancing our expertise in Workforce Planning to meet growing needs

NHS Midlands and Lancashire (ML) are excited to announce that we’ve secured five places for members of our…

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How we can help health systems

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement
Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about Personalised healthcare commissioning services
Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

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