Contract management

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Our highly skilled and professional contract management team is supported by our business intelligence, quality and performance and finance teams to ensure an integrated approach to contract management, including activity and financial analysis, quality and performance management.

We have knowledge and experience across all service areas, including secondary care, mental health, community care, continuing healthcare and individual placements across all sectors, including the NHS and the independent, voluntary, community, faith and third sectors. We are also experienced in managing multi-partner contracts.

Our managers work with you to understand your requirements and develop a bespoke, local service. We adapt our established contract management methodology to deliver a robust contract governance framework linked closely to your own decision-making process.

Our end-to-end service links the whole of the procurement and contract management process.

What we do

We start by being clear on your aims and objectives for the service. This may involve a diagnostic phase or reviewing your existing contracts to enable you to make informed decisions about whether to continue contracts, cease them or put them out to tender.

Our services include:

  • Contract review
  • Provider market assessment and development
  • Pre-procurement decision making
  • Contract award and provider mobilisation
  • Contract negotiation
  • Quality and performance management
  • Ongoing contract management.

Our clear performance reports help you to identify how well suppliers are delivering on their commitments, and we suggest actions and levers where suppliers aren’t meeting their contractual requirements. We provide transparent and accountable processes for managing contracts, reducing the risk of legal and financial penalties. Our risk log also keeps you up to speed on the types and levels of risk, and – where poor performance has been identified – we can bring in experts to mediate or organise turnaround teams to help improve the situation.

Our Contract Management Team has the specialist expertise to provide Local Enhanced Services (LES) contracting services at scale, saving time and effort. You can find more information about our services here.

In our work, we follow the highest information governance standards and have developed a unique tool for small non-NHS providers to download non-standard data safely.

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How we can help health systems

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Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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