Our highly skilled and professional contract management team is supported by our business intelligence, quality and performance and finance teams to ensure an integrated approach to contract management, including activity and financial analysis, quality and performance management.
We have knowledge and experience across all service areas, including secondary care, mental health, community care, continuing healthcare and individual placements across all sectors, including the NHS and the independent, voluntary, community, faith and third sectors. We are also experienced in managing multi-partner contracts.
Our managers work with you to understand your requirements and develop a bespoke, local service. We adapt our established contract management methodology to deliver a robust contract governance framework linked closely to your own decision-making process.
Our end-to-end service links the whole of the procurement and contract management process.
What we do
We start by being clear on your aims and objectives for the service. This may involve a diagnostic phase or reviewing your existing contracts to enable you to make informed decisions about whether to continue contracts, cease them or put them out to tender.
Our services include:
- Contract review
- Provider market assessment and development
- Pre-procurement decision making
- Contract award and provider mobilisation
- Contract negotiation
- Quality and performance management
- Ongoing contract management.
Our clear performance reports help you to identify how well suppliers are delivering on their commitments, and we suggest actions and levers where suppliers aren’t meeting their contractual requirements. We provide transparent and accountable processes for managing contracts, reducing the risk of legal and financial penalties. Our risk log also keeps you up to speed on the types and levels of risk, and – where poor performance has been identified – we can bring in experts to mediate or organise turnaround teams to help improve the situation.
Our Contract Management Team has the specialist expertise to provide Local Enhanced Services (LES) contracting services at scale, saving time and effort. You can find more information about our services here.
In our work, we follow the highest information governance standards and have developed a unique tool for small non-NHS providers to download non-standard data safely.
News and views
Nicola Ainscough, Head of System Delivery, MLCSU The recent communication from NHSE, referencing the letter titled ‘Addressing the…
Recorded live at the Digital Healthcare Show 2023, host Andy Downton engages in a captivating conversation with Priyantha…
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services