News and views

25 May 2023


UK National GO Awards Shortlists MLCSU for Collaborative Procurement Initiative 

We are delighted to share the news that our collaborative endeavour with the North Midlands and Black Country Procurement…

23 May 2023

Case study

Supporting the delivery of the Staffordshire and Stoke-on-Trent ICS green plan 

Our support in developing the Staffordshire and Stoke-on-Trent ICS green plan resulted in a robust and deliverable plan that…

19 May 2023


Building capable communities for learning disability and epilepsy

Join us for our webinar on building capable communities to tackle premature avoidable death in people with a learning…

16 May 2023


MLCSU to exhibit at NHS ConfedExpo 2023

We are pleased to announce that we will be exhibiting at the upcoming NHS ConfedExpo, the flagship health and…

12 May 2023

Case study

Support for ICB’s ledger build: Streamlining the transition to an integrated single financial environment

We streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards…

9 May 2023

Case study

E-learning product on net-zero carbon emissions target

Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and…

3 May 2023

Case study

Determining the impact on patients in a hospital service reconfiguration

We provided detailed travel analysis data that was central to determining the impact on patients in a complex hospital…

28 April 2023

Case study

Positive impact of physiotherapy pilot programme 

We increased the coverage of physiotherapy services from approximately 3% to 15% and improved communication and reporting, resulting in…

24 April 2023


MLCSU named finalist in UK National GO Awards for contract management excellence

We are proud to announce that we have been shortlisted as a finalist for the UK National GO Awards…

17 April 2023


Join Us at the Digital Healthcare Show 2023

Three Commissioning Support Units (CSU’s) showcase digital healthcare solutions We are so excited to be exhibiting at the Digital…

14 April 2023

Case study

Risk and governance processes review and recommendations

We provided specialist support to an acute trust to accelerate improvement by developing a risk management program to reduce…

11 April 2023

Case study

From strategy to execution: Delivering a comprehensive digital transformation investment plan

We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB)…

6 April 2023


MLCSU’s informatics team awarded ISDN ‘Excellence in Informatics Level 1 Certificate’

We are excited to share that our Informatics Team has been awarded the prestigious ISDN ‘Excellence in Informatics Level…

3 April 2023

Case study

Enhancing clinical audit processes: A review of an acute trust

We made a significant impact on an acute trust’s clinical audit processes by providing a thorough diagnostic report and…

31 March 2023


MLCSU Gender Pay Gap Report 2022

Midlands & Lancashire has published its Gender Pay Gap Report 2022.Download the report here.

30 March 2023

Case study

Improving risk management in an Acute Trust: A case study of streamlining internal processes

We undertook a diagnostic review that optimised the underutilised features of a risk management system and simplified data capture,…

27 March 2023


Dr Sam Gower to speak at NHS Continuing Healthcare Conference

We are thrilled to announce that Dr Sam Gower, CHC/IPA Clinical Services Director at MLCSU, will be a speaker…

23 March 2023

News Webinars

Join the Conversation: Transforming healthcare

The NHS is undergoing a significant transformation in the way it provides care and support for people with learning…

23 March 2023

Case study

Transforming healthcare: Developing Integrated Service Models for the Shrewsbury Health and Wellbeing Hub

We supported the development of a new Health and Wellbeing Hub in Shrewsbury by designing and agreeing on integrated…

20 March 2023

Case study

Evaluating a digital tool to manage caseload and care in community mental health​

We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating…

16 March 2023

Case study News

Maximising value for limited funding: Efficiency analysis for COPD pathway

By analysing the results from stakeholder decision conferences along with the STAR tool, we empowered ICSs to efficiently allocate…

14 March 2023

Case study News

A pledge to being green: MLCSU staff share personal and professional pledges to reduce carbon…

Empowering MLCSU staff to make personal and professional pledges for a sustainable future A staff campaign to mark the…

9 March 2023

Case study

Our Way Of Working: Embedding a new agile and flexible organisational culture at the CSU

Through extensive engagement and consultation processes, and a robust communications strategy, we successfully fostered a culture of agility and…

8 March 2023


Join us at the Clinical Pharmacy Congress 2023 to enhance patient care and learn from…

Join us at the Clinical Pharmacy Congress on 12-13 May 2023 for a face-to-face event at ExCeL London. This…

6 March 2023

Case study

Implementing the NHS smoking cessation service at University Hospitals of Leicester NHS Trust

We provided support to the University Hospitals of Leicester NHS Trust, enabling them to become an early adopter of…

3 March 2023

Case study

Developing shared values for a new PCN

We helped a primary care network create and establish a new set of shared meaningful values developed by staff…

2 March 2023


Making diamonds out of sausages

Data collection and storage is by no means an effortless automatic process; it can be expensive, complex and bureaucratic.…

2 March 2023

Case study

Improving the process for managing domiciliary care placements

Clinical commissioning groups in Staffordshire wanted to address the lack of a contractual structure for Health-Funded packages of care…

27 February 2023

Blog News

A win and a nomination for the National Apprenticeships Awards 2023

Ashley Burton, Senior Project Manager at MLCSU Earlier this week, Ashley Burton, Senior Project Manager at the NHS Midlands…

26 January 2023

Case study

Using automation to reduce waiting lists across two ICSs

Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within two integrated…

18 January 2023


Blog: An expert guide on how to look at healthcare data

Primary Care Networks (PCNs) hold some of the richest data in health and care which can tell us a…

17 January 2023

Case study

Prioritising health and wellbeing to improve morale and performance

Our health and wellbeing strategy has proven to have improved the morale and performance of our staff. It was…

16 January 2023

Case study

Bringing partners together to ensure data protection for lung health checks

We helped a programme targeting ex-smokers with lung health checks to complete information governance procedures and ensure personal data…

13 January 2023

Case study

Raising awareness of health inequalities in the Midlands

We raised awareness of health inequalities among the 11 integrated care systems in the Midlands through promoting the government’s…

4 January 2023

Long read

Reuse, not replace: how the IT Procurement team is slashing our carbon footprint

As part of the NHS Midlands and Lancashire CSU’s Green Plan and commitment to reducing our carbon footprint, we…

3 January 2023

Case study

Discovering the requirements for implementing a common electronic patient record

Through over 330 hours of focused work on engagement and gap analysis, we identified and consolidated the requirements for…

20 December 2022


Tackling the cyber threat in Lancashire and South Cumbria

In the NHS, the cyber threat is ever present, and David Willis from our Digital Transformation team has been supporting the Lancashire…

19 December 2022


Prestigious award win for staff health and wellbeing strategy

We have been recognised by HR Magazine with an award for Best Health and Wellbeing Strategy as part of their HR Excellence…

16 December 2022

Case study

Empowering people living with pain to explore alternatives

We helped the Black Country Integrated Care Board deliver an engagement campaign to help people living with chronic pain…

15 December 2022

Case study

An innovative, accessible website for Norfolk and Waveney ICS

Our team delivered an innovative, interactive and accessible website to inform and educate patients and the public about the…

8 December 2022

Case study

Improving the quality of care at a nursing home in Lancashire

Our Medicines Optimisation in Care Homes team conducted structured medication reviews of patients at a nursing home, avoiding potential…

6 December 2022


MLCSU’s expert teams celebrate as two projects shortlisted for an HSJ Partnership Award

We’re proud to have played our part in truly impactful change programmes, which have been shortlisted for two HSJ…

2 December 2022


Blog: Ellen balanced her studies with a part-time role in Personalised Healthcare Commissioning, and she’s…

Our Temporary Staffing Admin Bank is a great starting point for anyone looking for flexible, varied work within the NHS. We…

28 November 2022

Case study

Utilising independent sector capacity to reduce waiting lists

We procured independent sector hospital capacity to divert patients at the point of referrals from NHS trusts to prevent…

24 November 2022


What is the impact of the menopause on women working in the NHS?

The Strategy Unit is excited to be launching its new in-depth report into how the menopause is affecting both individuals…

18 November 2022


Blog: Junior doctor Eilis gained valuable skills and experience during her time in the Personalised…

Our Temporary Staffing Admin Bank is a great starting point for anyone looking for flexible, varied work within the NHS. We…

9 November 2022

Case study

Improving communications reporting through an interactive, visual dashboard

Our interactive visual dashboard helped the NHS Leadership Academy report more easily and more clearly engagement with their website…

8 November 2022

Case study

Streamlining the month-end close process at an NHS trust

We reduced the month-end process by four days at an NHS trust and introduced new process to streamline payments…

4 November 2022


Blog: The sky’s the limit for Lauren after starting her NHS career in Personalised Healthcare…

Our Temporary Staffing Admin Bank is a great starting point for anyone looking for flexible, varied work within the NHS. We…

3 November 2022


Digital Innovation Unit achieve international accreditation

We are very proud to announce that our Digital Innovation Unit (DIU) have successfully achieved International Standard Organisation (ISO)…

31 October 2022

Case study

In-house team applies learning from SEO training to improve performance of new websites

We created a range of bespoke materials to deliver SEO training to the Staffordshire and Stoke-on-Trent Integrated Care Board…

25 October 2022

Case study

Delivering elective care planning support to every ICS in the country

We helped NHS England roll out a programme of planning support for the increase and improvement of elective care…

21 October 2022

Case study

Developing an accessible, user-friendly new website for Lincolnshire ICB

Designing and developing a new website for the Lincolnshire Integrated Care Board, we created an interactive platform for the…

19 October 2022


People Services team shortlisted for three awards

Our People Services team have been shortlisted for three awards. The HR Excellence Awards shine a light on best practice in HR and…

14 October 2022

Case study

Safety Siren monitors quality at the system level

We developed an alert which scans a whole health system for areas of health quality concern that need to…

29 September 2022

Case study

Monitoring urgent care and COVID-19 data through OTiS Tactical

Our flexible OTiS Tactical tool is helping integrated care systems to monitor emerging pressures on urgent and emergency care…

23 September 2022

Case study

Digital leadership for Lancashire and South Cumbria’s New Hospitals Programme

We have been supporting the Lancashire and South Cumbria’s New Hospitals Programme to design and deliver digital infrastructures to…

21 September 2022

Case study

Bringing back staff to continuing healthcare

A project to bring back a considerable number of staff to complete outstanding continuing healthcare assessments attracted skilled people…

15 August 2022

Case study

Improving health outcomes using our population health management tool

Using our population health management tool, we have helped identify people with clinical and social issues across Lancashire and…

8 August 2022


MLCSU collaboration project shortlisted for HSJ award

The HSJ Awards 2022 finalists were announced today, and the NHS Midlands and Lancashire CSU’s (MLCSU’s) joint project with…

2 August 2022

Case study

Implementing financial reporting tools at the University Hospitals of North Midlands NHS Trust

Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department…

29 July 2022


Blog: ‘Might’ is right

Peter Spilsbury, Director of the Strategy Unit In this blog, Peter Spilsbury, Director of the NHS Midlands and Lancashire…

22 July 2022

Case study

Pharmacy support to Lancashire and South Cumbria COVID-19 vaccination programme

We provided insight to clinical enquiries, produced reports and worked to develop standard operating procedures to help improve patient…

20 July 2022

Case study

Improving high-dose opioid prescribing

We helped Greater Preston and Chorley & South Ribble Clinical Commissioning Groups significantly reduce high-dose opioid prescribing, bringing it…

18 July 2022

Case study

Cost saving and wider expertise with HR services at scale

We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider…

14 July 2022


Blueprint to support ICS digital transformation

The NHS Midlands and Lancashire CSU (MLCSU) has been working with the Cheshire and Merseyside Integrated Care System (ICS)…

13 July 2022


Report: The case for surgical hubs

The Strategy Unit at the NHS Midlands and Lancashire CSU has written a paper jointly with the Royal College…

8 July 2022

Case study

Digitally enabling blood pressure monitoring at home

We helped the Cheshire and Merseyside Integrated Care System increase patients measuring their blood pressure at home, delivering a…

7 July 2022

Case study

Improving medicines safety in Wirral care homes

Our medicines management and optimisation team improved safety and care for elderly Wirral care home residents, helped to prevent…

1 July 2022

Case study

Facilitating wellbeing conversations with health and care staff: Be Well Midlands

We helped health and care leaders in the Midlands to take a transparent, collaborative approach to uncovering opportunities for…

24 June 2022

Case study

Increasing referrals to the National Diabetes Prevention Programme

We engaged with primary care providers to streamline the process for referrals into the National Diabetes Prevention Programme, and…

23 June 2022


MLCSU-supported finance team win award

West Midlands Healthcare Financial Management Association (HFMA) is a branch of the HFMA The NHS Midlands and Lancashire CSU…

21 June 2022


MLCSU director named HSJ100 wildcard for 2022

Andi Orlowski, Director of the Health Economics Unit, part of NHS Midlands and Lancashire CSU (MLCSU), has been named…

10 June 2022


Excellence in Informatics stamp of approval for our support for staff and clients

MLCSU’s Business Intelligence, IT and Digital Innovation Unit teams have achieved the Informatics Skills Development Network Level 1 accreditation…

8 June 2022


Our experts at NHS ConfedExpo: Schedule announced

This month NHS Confederation is uniting with NHS England and NHS Improvement to deliver one of the most significant…

1 June 2022

Case study

Enabling remote healthcare monitoring in Black Country and West Birmingham

We designed and implemented a programme of transformation to enable remote monitoring across healthcare in the Black Country and…

27 May 2022

Case study

Improving care for people with learning disabilities and autism

We codesigned and delivered a transformation programme for the improvement of care for people with learning disabilities and/or autism.…

25 May 2022


MLCSU nominated for three NHS Health and Care Apprenticeship Awards

This June will see the first ever Lancashire & South Cumbria NHS Health & Care Apprenticeship Awards taking place. The awards…

24 May 2022

Case study

Achieving the best from primary care network pharmacy teams

We provided a tailored package of strategic and operational support to a newly formed pharmacy team at a primary…

20 May 2022


MLCSU nominated for three NHS Health and Care Apprenticeship Awards

This June will see the first ever Lancashire & South Cumbria NHS Health & Care Apprenticeship Awards taking place.…

19 May 2022


We’re exhibiting at NHS ConfedExpo, 15-16 June

Join us at the NHS Confederation’s annual conference, taking place in Liverpool this summer. Delivered in partnership with NHS…

18 May 2022

Case study

Discovering efficiencies and service improvements in Leicestershire

We helped an NHS trust analyse and visualise data on key performance indicators with the aim of releasing efficiencies…

17 May 2022

Case study

Recovering hospital utility costs

We are helping hospital trusts identify the potential to recover energy costs from telecom devices mounted on the roofs…

10 May 2022

Case study

COVID-19 vaccine safety at primary care network vaccination centres

We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior…

25 April 2022

Case study

Helping a COVID-19 vaccination programme provide an efficient and equitable service

Our business intelligence experts helped the Lancashire and South Cumbria COVID-19 Vaccination Programme to provide an efficient and equitable…

21 April 2022


Innovative NHS resource-booking system signs up 20th customer

UBook, the resource-booking system designed by NHS Midlands and Lancashire Commissioning Support Unit, has just signed its 20th customer.…

13 April 2022


Blog: How can digital advances help a greener NHS?

Steven Hipwell, Digital Lead for the New Hospitals Programme Lancashire and South Cumbria’s New Hospitals Programme aims to develop…

10 April 2022


Digital support for at-home blood pressure monitoring highly commended in Innovate Awards

Our work with Cheshire and Merseyside Health and Care Partnership to improve the remote management of patients with uncontrolled…

7 April 2022

Case study

Informing COVID-19 vaccination centres’ geographical planning

Our dynamic heat maps showed where vaccine uptake was lower, where there was a higher concentration of social care…

5 April 2022

Case study

Increasing the uptake of health checks for patients with severe mental illness

We helped integrated care systems increase numbers of annual physicals health checks for patients with severe mental illness by…

4 April 2022

Case study

Helping North Staffordshire trust pay suppliers

We quickly mobilised financial services helping an NHS trust to process and pay supplier invoices. Background In April 2021,…

1 April 2022


Blog: Why digital advances are so important to new hospitals

Steven Hipwell, Digital Lead for the New Hospitals Programme Lancashire and South Cumbria’s New Hospitals Programme aims to develop…

31 March 2022

Case study

Integrating data for the Combined Intelligence for Population Health Action (CIPHA) platform

We helped key stakeholders in the Cheshire and Merseyside health system see combined intelligence reports on capacity and demand…

30 March 2022


2021, our journey alongside ICS partners

2021 was, of course, another tough year for the NHS and social care. Against this challenging backdrop, the NHS…

24 March 2022


Blog: Treating people on waiting lists: who decides what is fair?

Peter Spilsbury, Director of the Strategy Unit There are millions of people waiting for treatment. How should we decide…

22 March 2022

Case study

Support to tackle bullying, harassment and discrimination in the workplace

We facilitated the design of and implemented a bespoke online tool to make it easier for staff to report…

21 March 2022


Kicking off a study on menopause and the NHS workforce

NHS Midlands and Lancashire Commissioning Support Unit’s (MLCSU) Strategy Unit is undertaking a study to examine the impact of…

18 March 2022

Case study

Success in setting up community pharmacy services

We helped commissioners with medicines management expertise in setting up and maintaining community pharmacy services, freeing up capacity across…

17 March 2022


MLCSU Gender Pay Gap Report 2021

Under the Equality Act 2010 (Specific Duties and Public Authorities) Regulations 2017, employers with 250 or more employees are…

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