Service Development and Quality Assurance Lead
Stacey Mason is a distinguished leader in the health and social care sector, currently holding the position of Service Development and Quality Assurance Lead at NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). Joining in June 2022, Stacey manages a comprehensive portfolio, encompassing service development, systems and governance, and quality assurance within the Personalised Healthcare Commissioning (PHC) service.
She chairs the Performance Quality Assurance Action Group, a dedicated body committed to enhancing PHC’s data quality. Additionally, Stacey heads the newly formed Programme Management Group, tasked with providing rigorous oversight and governance of PHC projects.
Stacey began her journey in the NHS in 2008 as part of the NHS Graduate Programme, where she specialised in finance. She gained her credentials as an accountant from the Chartered Institute of Management Accounts, marking a significant step in her career progression.
Her professional journey boasts of diverse roles in finance, project management, and operational management, primarily in the acute healthcare sector.
Before assuming her current role, Stacey served as the General Manager for Theatres, Anaesthesia, and Critical Care at Nottingham University Hospitals NHS Trust, further reinforcing her leadership skills and operational expertise.
Stacey’s dynamic leadership style, combined with her strong finance background and passion for quality assurance, uniquely position her to drive service development and governance efforts within MLCSU.
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services