About us

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With over 10 years of experience, NHS Midlands and Lancashire is the largest provider of All-Age Continuing Care services in England. We are responsible for managing over £1 billion funded care expenditure and an active caseload of 18,000, across nine integrated care systems (ICSs).

Our size, scale and specialist expertise enable us to deliver unparalleled magnitude and resilience in all types of health-funded care delivery. We are driven by innovation, ideas, subject matter experts, and strong leadership.

As part of the NHS, we specialise in health and social care integration, allowing us to collaborate effectively across the healthcare community, ensuring that services and funding remain within the NHS. This approach achieves economies of scale, appropriate allocation of funding, and promotes a consistent approach to care.

We actively participate in local, regional, and national All-Age Continuing Care networks, which include continuing healthcare (CHC), funded nursing care, (FNC), and children and young people’s (CYP) continuing care. This involvement allows us to share our knowledge of system challenges, lessons learned, best practices, and insights into the care market.

We understand that as health and care decision-makers, you are driven to make a difference for individuals and services, aiming to develop a healthier population overall.

Our Personalised Healthcare Commissioning (PHC) team is here to help you achieve your goals by providing the right healthcare support at the right time, meeting the needs of both you and individuals within your system.

Why choose us?


As part of the NHS, we fully understand your challenges and share your aims. We possess comprehensive knowledge of our business and can offer the expertise you need.

Subject matter experts

Our PHC team consists of over 500 highly skilled NHS professionals and funded care subject matter experts. Their resilience and expertise ensure that we consistently provide the professional services you seek.

Strategy and leadership

Through our specialist health funded care practitioners at a senior level, we offer a portfolio of service options for stakeholders. We also support local teams in delivering high-quality services.

People and skills

With ample capacity and capability, we effectively and efficiently deliver personalised healthcare commissioning services across various geographical footprints, regardless of size.


Our unparalleled experience in service delivery covers a wide geographical reach, serving diverse urban and rural populations. This positions us as a leader in providing business and commissioning services, clinical support, and safeguarding to ICSs.

Oversight and governance

Our robust standard operating procedures, audits, and governance enable us to provide transparent and equitable quality services to all our customers and individuals.


We utilise a purpose-built case management system, ensuring consistent recording and reporting to meet integrated care boards’ (ICBs) requirements and support effective market management.


Our robust audit program continually evaluates the effectiveness of local operational processes, identifying areas for service quality improvement.


Our clear vision centres around providing a timely and effective service to both our ICB customers and their residents.


Our skilled team can handle projects of any size across ICSs in any part of England. This includes end-to-end personalised healthcare services, as well as recurring and one-off projects that address specific PHC needs.

Responsive to change

With expertise in clinical, business, and financial elements of funded care services and processes, we can adapt to the changing needs of our customers and the individuals under their care.

Key relationships

Our strong relationship with NHS England demonstrates their assurance of our processes and their satisfaction with how we provide services and manage funded healthcare cases. Our collaborative relationships with our strategic partners and customers ensure strong operational delivery of services to individuals and providers.

For more information on all our services, see the Personalised Healthcare Commissioning Service Offers

To talk to us about any part of your funded healthcare provision, please contact us.

Work for us

The NHS Midlands and Lancashire (ML) Personalised Healthcare Commissioning service offers a varied range of working opportunities across clinical and non-clinical roles.

If you want to play a role in supporting the Personalised Healthcare Commissioning service to deliver an effective, competent and consistent client-focused service, see the Careers page and search for the opportunities available through our automated job application site.

Contact us at mlcsu.personalisedhealthcare@nhs.net

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Business enabling services

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