Business enabling services

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We deliver a full range of support functions across transactional services, business partnering and transformation.

Your system’s needs are unique and our blend of support can be completely tailored.

Transactional and business partnering:

IT: Support, infrastructure, cloud hosting, apps, modernisation
Information Governance: Policy, advice, data security and protection toolkit, data protection, security
Finance: Accounting, planning, QIPP/CIP, reporting, governance, strategy
HR: Employment, planning, OD, health/ wellbeing
Communications: read more
Procurement: Clinical, contracts, market management, compliance
Provider management: Relationships, contracts, performance, care models
Data and analytics: Management, reports, benchmarking, insights, PHM

Transformational & advisory:

Our innovative, scalable and efficient day-to-day support can help your organisation and wider system perform – realising your most important aspirations for improving the health of your patients:

Automation
Operational efficiency
Strategic support
PMO
Training
System implementation
Net zero and sustainability.

Our key strengths

A trusted independent partner who understands the inner workings and regulatory requirements of complex health systems
Huge scale – dozens of ICSs supported by over 3,000 experts across MLCSU and AGEM. We share process efficiencies, and transfer learning and innovation
Over 50,000 of IT end users supported
At-scale and place-based delivery project national reach and local focus
Experience that is recognised by industry leaders.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Tony Matthews

Lead for Business enabling services

We think you’ll need

Bandwidth to focus on the big decisions required with such a significant change agenda ahead
Integrated working which can introduce complexity, duplication and variability that detract from the bigger picture
Greater accountabilities, increased reporting requirements and the need to achieve economies of scale add to the leadership overhead you’re grappling with
Transformation of business-critical services to unlock further efficiencies.

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News, views and case studies

25 August 2023

Blog: NHS Long Term Plan – is Generation Z going to be the answer?

Adam Burgess-Evans, Deputy Director of People, MLCSU As numerous 16 and 18 year olds in England receive their GCSE and A level…

26 June 2023

Enhancing elective surgery outcomes

Our expertise in information governance has played a crucial role in improving surgical outcomes through the Surgery Hero project, reducing complications, minimising…

19 June 2023

Proud to announce ISO 27001 and ISO 9001 accreditations

We are delighted to share that our customer finance team has been awarded the globally recognised ISO 27001 and ISO 9001 accreditations,…

25 May 2023

UK National GO Awards Shortlists MLCSU for Collaborative Procurement Initiative

We are delighted to share the news that our collaborative endeavour with the North Midlands and Black Country Procurement Group (NMBC) has…

16 May 2023

MLCSU to exhibit at NHS ConfedExpo 2023

We are pleased to announce that we will be exhibiting at the upcoming NHS ConfedExpo, the flagship health and care conference organised…

12 May 2023

Support for ICB’s ledger build: Streamlining the transition to an integrated single financial environment

We streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards (ICBs) ledger builds,…

24 April 2023

MLCSU named finalist in UK National GO Awards for contract management excellence

We are proud to announce that we have been shortlisted as a finalist for the UK National GO Awards for our exceptional…

11 April 2023

From strategy to execution: Delivering a comprehensive digital transformation investment plan

We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital…

26 January 2023

Using automation to reduce waiting lists across two ICSs

Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within two integrated care systems (ICSs)…

2 August 2022

Implementing financial reporting tools at the University Hospitals of North Midlands NHS Trust

Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals…

17 May 2022

Recovering hospital utility costs

We are helping hospital trusts identify the potential to recover energy costs from telecom devices mounted on the roofs of their buildings.…

10 May 2022

COVID-19 vaccine safety at primary care network vaccination centres

We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior pharmaceutical support. Background…

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