Business enabling services

Home » Offers » Business enabling services

We deliver a full range of support functions across transactional services, business partnering and transformation.

Your system’s needs are unique and our blend of support can be completely tailored.

Transactional and business partnering:

IT: Support, infrastructure, cloud hosting, apps, modernisation
Information Governance: Policy, advice, data security and protection toolkit, data protection, security
Finance: Accounting, planning, QIPP/CIP, reporting, governance, strategy
HR: Employment, planning, OD, health/ wellbeing
Communications: read more
Procurement: Clinical, contracts, market management, compliance
Provider management: Relationships, contracts, performance, care models
Data and analytics: Management, reports, benchmarking, insights, PHM

Transformational & advisory:

Our innovative, scalable and efficient day-to-day support can help your organisation and wider system perform – realising your most important aspirations for improving the health of your patients:

  • Automation
  • Operational efficiency
  • Strategic support
  • PMO
  • Training
  • System implementation
  • Net zero and sustainability.

Our key strengths

  • A trusted independent partner who understands the inner workings and regulatory requirements of complex health systems
  • Huge scale – dozens of ICSs supported by over 3,000 experts across MLCSU and AGEM. We share process efficiencies, and transfer learning and innovation
  • Over 50,000 of IT end users supported
  • At-scale and place-based delivery project national reach and local focus
  • Experience that is recognised by industry leaders.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Miranda Pilkington

Lead for services to NHS England and national bodies

Tony Matthews

Lead for Business enabling services

We think you’ll need 

  • Bandwidth to focus on the big decisions required with such a significant change agenda ahead
  • Integrated working which can introduce complexity, duplication and variability that detract from the bigger picture
  • Greater accountabilities, increased reporting requirements and the need to achieve economies of scale add to the leadership overhead you’re grappling with
  • Transformation of business-critical services to unlock further efficiencies.
View all

News, views and case studies

2 February 2024

Achieving operation excellence and strategic impact

Our adoption of the Chartered Institute of Procurement & Supply (CIPS) Procurement Excellence Programme has significantly increased operational control. It has helped…

25 August 2023

Blog: NHS Long Term Plan – is Generation Z going to be the answer? 

Adam Burgess-Evans, Deputy Director of People, MLCSU As numerous 16 and 18 year olds in England receive their GCSE and A level…

26 June 2023

Enhancing elective surgery outcomes

Our expertise in information governance has played a crucial role in improving surgical outcomes through the Surgery Hero project, reducing complications, minimising…

19 June 2023

Proud to announce ISO 27001 and ISO 9001 accreditations

We are delighted to share that our customer finance team has been awarded the globally recognised ISO 27001 and ISO 9001 accreditations,…

25 May 2023

UK National GO Awards Shortlists MLCSU for Collaborative Procurement Initiative 

We are delighted to share the news that our collaborative endeavour with the North Midlands and Black Country Procurement Group (NMBC) has…

16 May 2023

MLCSU to exhibit at NHS ConfedExpo 2023

We are pleased to announce that we will be exhibiting at the upcoming NHS ConfedExpo, the flagship health and care conference organised…

12 May 2023

Support for ICB’s ledger build: Streamlining the transition to an integrated single financial environment

We streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards (ICBs) ledger builds,…

24 April 2023

MLCSU named finalist in UK National GO Awards for contract management excellence

We are proud to announce that we have been shortlisted as a finalist for the UK National GO Awards for our exceptional…

11 April 2023

From strategy to execution: Delivering a comprehensive digital transformation investment plan

We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital…

26 January 2023

Using automation to reduce waiting lists across two ICSs

Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within two integrated care systems (ICSs)…

2 August 2022

Implementing financial reporting tools at the University Hospitals of North Midlands NHS Trust

Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals…

17 May 2022

Recovering hospital utility costs

We are helping hospital trusts identify the potential to recover energy costs from telecom devices mounted on the roofs of their buildings.…

View all

How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement
Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about Personalised healthcare commissioning services
Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services

Accessibility Tools