Business enabling services

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We deliver a full range of support functions across transactional services, business partnering and transformation.

Your system’s needs are unique and our blend of support can be completely tailored.

Transactional and business partnering:

IT: Support, infrastructure, cloud hosting, apps, modernisation
Information Governance: Policy, advice, data security and protection toolkit, data protection, security
Finance: Accounting, planning, QIPP/CIP, reporting, governance, strategy
HR: Employment, planning, OD, health/ wellbeing
Communications: read more
Procurement: Clinical, contracts, market management, compliance
Provider management: Relationships, contracts, performance, care models
Data and analytics: Management, reports, benchmarking, insights, PHM

Transformational & advisory:

Our innovative, scalable and efficient day-to-day support can help your organisation and wider system perform – realising your most important aspirations for improving the health of your patients:

Automation
Operational efficiency
Strategic support
PMO
Training
System implementation
Net zero and sustainability.

Our key strengths

A trusted independent partner who understands the inner workings and regulatory requirements of complex health systems
Huge scale – dozens of ICSs supported by over 3,000 experts across MLCSU and AGEM. We share process efficiencies, and transfer learning and innovation
Over 50,000 of IT end users supported
At-scale and place-based delivery project national reach and local focus
Experience that is recognised by industry leaders.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Tony Matthews

Lead for Business enabling services

We think you’ll need

Bandwidth to focus on the big decisions required with such a significant change agenda ahead
Integrated working which can introduce complexity, duplication and variability that detract from the bigger picture
Greater accountabilities, increased reporting requirements and the need to achieve economies of scale add to the leadership overhead you’re grappling with
Transformation of business-critical services to unlock further efficiencies.

News, views and case studies

12 May 2023

Support for ICB’s ledger build: Streamlining the transition to an integrated single financial environment

We streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards (ICBs) ledger builds,…

24 April 2023

MLCSU named finalist in UK National GO Awards for contract management excellence

We are proud to announce that we have been shortlisted as a finalist for the UK National GO Awards for our exceptional…

11 April 2023

From strategy to execution: Delivering a comprehensive digital transformation investment plan

We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital…

26 January 2023

Using automation to reduce waiting lists across two ICSs

Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within two integrated care systems (ICSs)…

2 August 2022

Implementing financial reporting tools at the University Hospitals of North Midlands NHS Trust

Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals…

17 May 2022

Recovering hospital utility costs

We are helping hospital trusts identify the potential to recover energy costs from telecom devices mounted on the roofs of their buildings.…

10 May 2022

COVID-19 vaccine safety at primary care network vaccination centres

We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior pharmaceutical support. Background…

25 April 2022

Helping a COVID-19 vaccination programme provide an efficient and equitable service

Our business intelligence experts helped the Lancashire and South Cumbria COVID-19 Vaccination Programme to provide an efficient and equitable service. Background The…

21 January 2022

Ensuring a COVID-19 vaccination programme met the Public Sector Equality Duty

Our experts ensured that the Lancashire and South Cumbria Vaccination Programme met the Public Sector Equality Duty. Background Lancashire and South Cumbria…

11 January 2022

Identifying and providing efficiencies for a mental health trust

Our finance experts helped North Staffordshire Combined Healthcare NHS Trust to find significant savings. Background North Staffordshire Combined Healthcare NHS Trust provides…

3 November 2021

Financial process automation saving up to 50 hours per month

Our Corporate Finance team has saved up to 50 hours per month in financial reporting and invoicing after introducing robotic process automation…

30 June 2021

Using expertise to help the Sue Ryder charity improve its medicines management

MLCSU supported the Sue Ryder charity to improve its management and governance of medicines Background The Sue Ryder charitable organisation has a…

View all

How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration

CHC and funded care

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about CHC and funded care