Bespoke Interpreting, Language and Communication Services
Communication difficulties present healthcare professionals with barriers to delivering safe, high-quality care.
Our Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a range of NHS organisations and local authorities.
Support offered by BILCS includes an out-of-hours telephone interpreting service, which is available 24 hours a day, seven days a week, 365 days a year.
Our online portal makes it quick and simple for GPs, nurses and consultants to book the assistance they need from a range of expert interpreters and translators.
The team already works extensively across the West Midlands – making a positive difference in patients’ lives – and is capable of extending this support to more health systems further afield.
What we do
The BILCS team helps providers deliver accessible care by overcoming language and communication barriers by delivering a range of interpreting and translation support – improving patient experience and outcomes as a result.
We help primary, community and third sector care organisations arrange appointments, deliver inclusive consultations and treatment, and provide medicines, aftercare and healthy lifestyle advice. The result is better patient outcomes, together with cost savings for the NHS, by reducing the length of hospital stays and the number of needless A&E attendances and hospital admissions.
Public sector bodies may procure interpreting and translation services from NHS Midlands and Lancashire CSU via a national framework agreement and be confident that their supply complies with EU procurement regulations.
For advice on accessing this framework agreement, please contact: firstname.lastname@example.org
News and views
Recorded live at the NHS ConfedExpo, join host Richard Caddy in an engaging dialogue with Kelly Bishop, Assistant…
Our Health Economics Unit (HEU), in a successful collaboration with the Midlands Decision Support Network, has marked a…
The Digital Innovation Unit (DIU), along with their commercial partner Citizen Communications, are hosting an event on the 31…
How we can help health systems
Developing health systems
Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…Learn more about Developing health systems
Workforce resilience and transformation
Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.Learn more about Workforce resilience and transformation
Communications and engagement
Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…Learn more about Communications and engagement
Digitally enabled transformation and IT
Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…Learn more about Digitally enabled transformation and IT
PHM analytics and decision support
Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…Learn more about PHM analytics and decision support
Place and primary care transformation
Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…Learn more about Place and primary care transformation
Clinical redesign and provider collaboration
Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…Learn more about Clinical redesign and provider collaboration
Personalised healthcare commissioning services
Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…Learn more about Personalised healthcare commissioning services
Business enabling services
Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…Learn more about Business enabling services