Digital Innovation Unit

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We lead, facilitate and develop opportunities for digital innovation through our work in digital research and development, creating new innovative products, technologies and services solving both existing problems and unmet needs. 

The Digital Innovation Unit is a small team of skilled experienced professionals whose drive and passion adds value and achieves better health outcomes for patients through innovative digital technology and solutions. 

As an NHS organisation we make no profit, with all returns invested back into NHS innovation.

Around two thirds of our work is national for NHS England on high-profile strategic prevention programmes. The remaining third is diversely spread across a range of regions and organisations – such as integrated care boards (ICBs) and provider organisations. We also do research and development (R&D). 

Skills and expertise

Our wide range of knowledge, skills and expertise include:

  • Digital leadership / consultancy / R&D / innovation
  • Intelligent automation – artificial intelligence, robotic process automation and chatbots
  • Software development
  • Integrated care records
  • Interoperability – FHIR, HL7, APIs
  • Technical project management
  • Business analysis / business cases / options appraisals
  • ICB and trust digital strategies and plans
  • Supporting funding and bid applications
  • Digital technology assessment criteria
  • Clinical safety compliance DCB0129/DCB0160
  • Government digital standard
  • Microsoft Azure cloud services
  • Umbraco content management system
  • SQL Server database administrator services.

Digital Innovation Unit products and services

We offer a unique blend of flexible services, with ability to cover broader specialisms collaborating with other subject matter experts from across NHS Midlands and Lancashire, including business intelligence, information management and technology, clinical and so on.

Our services are easy to access – we are part of the NHS and on all the main procurement frameworks.

We provide:

  • R&D, proof of concepts​, digital innovation
  • Digital leadership / consultancy
  • Digital strategy development / pathway redesign
  • Business analysis​ and transformational change
  • ​Agile software development and deployment
  • Evidence review​ and evaluation
  • Digital market development – establishing of commercial relationships to create digital solutions at cale
  • Innovative digital solutions and deployment
  • NHS web portal / website production.

Digital Innovation Unit awards and accreditations

  • HSJ Awards Winner 2016, 2017 and Finalist 2023
  • West Midlands Academic Health Science Network Innovation Awards Winner 2016 and 2017
  • ISO 9001 Quality Management
  • ISO 27001 Information Security Management
  • ISO 14001 Environmental Management
  • Cyber Essentials Plus
  • Excellence in Informatics Level 2

Digital Innovation Unit’s key partners

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News and views


NHS Midlands and Lancashire’s Digital Data and Technology Directorate Awarded “Towards Excellence in Digital…

We are excited to share that our Digital Data and Technology (DDaT) directorate has been formally presented with…


New Podcast: Revolutionising patient engagement and care with personalised healthcare videos

Join host Richard Caddy for another thought-provoking session in our latest podcast with our Digital Innovation Unit. Tune…


Enhancing our expertise in Workforce Planning to meet growing needs

NHS Midlands and Lancashire (ML) are excited to announce that we’ve secured five places for members of our…

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How we can help health systems

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

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