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Strengthening Dudley Integrated Health and Care Trusts operations through programme management

Strengthening Dudley Integrated Health and Care Trusts operations through programme management

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Our programme management capabilities significantly enhanced the operations of Dudley Integrated Health and Care Trust, ensuring timely project completion and embedding a value-optimising framework for sustained future success in digital and business intelligence initiatives.

Background

Dudley Integrated Health and Care Trust initiated a revamped digital plan focusing on six core objectives, translating into approximately 30 projects known as the modified digital and business intelligence programme. NHS Midlands and Lancashire (NHS ML) was enlisted for programme management expertise to guarantee the evolution of capabilities and the realisation of projected benefits by the 2022/23 fiscal year-end.

Action

NHS ML’s digital programme lead improved in-house management by categorising projects into pipeline, pre-initiation, and in-delivery stages. To align with the trust’s goals, a structured gateway system was established. Several tools, like a resource planner and an electronic project request form, were introduced to support the program. Standardised documentation ensured consistent reviews. For oversight, monthly programme assurance meetings informed the trust’s digital board of significant milestones and metrics.

Impact

As of March 2023, the high-priority ongoing projects reached completion, enhancing areas like business intelligence and systems. Additionally, the programme management methodology became an integrated part of the trust’s standard operations. This has equipped the trust with a refined project analysis framework, optimising value for money with each decision.

Feedback

Jon has led the programme expertly, and his years of knowledge and experience is clear for all to see. Having reshaped the previous programme structure to provide greater visibility and increased rigour, Jon worked closely with the Chief Information Officer (CIO) and Dep. CIO to convene the Programme Assurance Group (PAG) which took on the oversight of the entire digital and business intelligence programme previously overseen by the digital board. This enabled the digital board to focus on projects by an exception while taking assurance all projects were subject to a more detailed level of scrutiny. As such, the digital board was able to move to a bi-monthly frequency on the basis that PAG was meeting monthly and doing the heavy lifting from a projects and programme perspective. Through the work delivered by Jon and the team, a blueprint has been created that may be applied to any organisation and any programme or portfolio.

Duncan Robinson Acting Deputy Chief Information Officer, Dudley Integrated Health & Care Trust 

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