2 February 2024
Case studyReducing the use of Lorazepam at a dementia nursing care home
Our Medicine Optimisation Care Home team successfully reduced the reliance on regular Lorazepam prescriptions in elderly residents of a dementia nursing care home, improving medication safety and appropriateness…
2 February 2024
Case studyAchieving operation excellence and strategic impact
Our adoption of the Chartered Institute of Procurement & Supply (CIPS) Procurement Excellence Programme has significantly increased operational control. It has helped us be more confident and proactive,…
29 January 2024
Case studyUnderstanding performance drivers across urgent care pathways
Our Business Intelligence team in partnership with Herefordshire and Worcestershire Integrated Care Board, revolutionised data management and decision-making processes within the urgent care pathway, enhancing both efficiency and accuracy by developing a comprehensive, interactive…
6 February 2019
Case studySystem-wide bariatrics commissioning – north region
We rapidly responded to a crisis with the Tier 4 Bariatric Service by providing support services across the north region ensuring the vital continuation of patient access …
17 January 2024
Case studyImproving frailty care through data innovation
We developed an innovative, interactive dashboard that has significantly enhanced the delivery and effectiveness of frailty care in Lancashire and South Cumbria, fostering system-wide improvements through comprehensive data…
16 October 2019
Case studyImproving the quality and cost of blood glucose monitoring across the Mersey
We supported the Pan-Mersey CCGs in developing an approach that resulted in significant cost improvements in blood glucose meter (BGM) strip expenditure while prioritising the best choices for…
4 January 2019
Case studyEnsuring safety of residents during a nursing home crisis
We responded quickly, efficiently, and with compassion to an urgent need to support residents of a nursing home facing imminent closure. Background A nursing home in Southport was closing…
12 February 2019
Case studyCreating a cutting-edge website for an innovative primary care organisation
We created a cutting-edge innovative website for the Modality Partnership, the first GP super-partnership operating primary health care nationally. Background The nation’s first GP super-partnership, The Modality Partnership is…
14 February 2019
Case studyEvaluating a diverse set of interventions in a high profile setting
Working in partnership with ICF, we undertook an evaluation, at pace, of service innovations, which was very well-received, informing the Partnership Board on next steps for a new…
22 February 2019
Case studyWe were the first children’s continuing care team with all eligible cases on a PHB. PHB’s have since become the default offer for all eligible children with home…
5 March 2019
Case studySupporting a hospital Trust to transition systems in record time
Our Digital Innovation Unit and Finance Team successfully implemented a necessary update to transition systems for financial reporting and ensuring completion within a tight timeframe. Background North Staffordshire…
28 February 2019
Case studyInnovative procurement of pain management services
We worked with West Lancashire CCG to develop the iHELP service, a clinically led solution which significantly improves patient care whilst also reducing unit costs. Background West Lancashire had no…
4 March 2019
Case studyProcuring a cutting-edge communications system for Worcestershire GPs
We provided a robust and tailored solution transferring communication systems in GP surgeries across Worcestershire, ensuring excellent value for money. Background When GP surgeries across Worcestershire came together…
14 March 2019
Case studySupporting primary care with robust IT infrastructure
Our IT projects team successfully undertook a cabinet refresh and installation programme in 55 practices as part of a phase one implementation. Background Sandwell and West Birmingham…
5 October 2018
Case studySupporting a behaviour change campaign
We produced a range of methodologies which resulted in devoted resources and budget supporting strategies likely to achieve maximum impact and influence the population. Background We have been…
14 March 2019
Case studyDeveloping an innovative procurement process to support transformation of a discharge pathway
We were successful in developing a procurement process which was very effective both in reducing costs and significantly improving the patient journey Background Leicester, Leicestershire and Rutland (LLR)…
2 April 2018
Case studyFocusing on quality and efficiency of care, we developed the EPIC programme which was highly praised by practices and resulted in significant cost savings. Background The Strategy Unit…
10 May 2018
Case studyPromoting alternatives to A&E to Polish and Urdu speakers
Working collaboratively and using a digital approach, we were successful in reaching 20,000 people in the Polish and Urdu communities, providing direction to local services and promoting GP registration…
20 March 2019
Case studyA robust mid-point review was conducted which was key in developing future communications and engagement actions with planning requirements for the new procurement. Background Clinical commissioning groups (CCGs)…
15 April 2019
Case studyEffectively dealing with a cyber security incident – WannaCry
We led an exemplary response to a WannaCry cyber incident ensuring minimal impact on primary care services and rapid resolution Background In May 2017 our IT team received…
16 July 2020
Case studyIncreasing uptake of Electronic Repeat Dispensing (eRD)
In response to the COVID-19 pandemic, NHS England required a rapid increase in the uptake of Electronic Repeat Dispensing (eRD) across the Midlands. We led a collaborative project…
1 September 2018
Case studySupporting a practice with financial turnaround
We supported a social enterprise practice in Stoke-on Trent with vital financial guidance, enabling additional income to be secured Background A Community Interest Company (social enterprise) practice in Stoke-on-Trent…
5 October 2018
Case studyCommunications and engagement to support policy harmonisation
CCG’s in Merseyside and parts of Cheshire undertook a thorough review of suites of policies in two phases effectively communicating outcomes to stakeholders Background Clinical commissioning groups (CCGs)…
30 April 2019
Case studyEnsuring safe use of data for population health management
We participated in a national population health management development programme ensuring senior IG involvement across the ICS footprint Background Healthier Lancashire and South Cumbria ICS is participating in…
5 October 2018
Case studyUsing social media to drive recruitment
We delivered a successful ‘short and sharp’ campaign to recruit more permanent nurses to the George Eliot Hospital NHS Trust. Background George Eliot Hospital NHS Trust needed to…
5 October 2018
Case studySupporting a consultation into prescription of medications available over the counter
Commissioned by NHS England, we collated and analysed feedback from a formal consultation on reducing prescriptions for minor conditions, saving the NHS £569 million annually. Our Medicines Management…
22 June 2023
Case studyMedicines Safety Assurance Tool (MSAT), developed in 2014 and still in demand
In 2014, we introduced the Medicines Safety Assurance Tool (MSAT) to help healthcare organisations systematically assess medicines safety and ensure compliance with safety alerts. This tool, developed by…
15 May 2019
Case studySupporting financial reporting and control for a rapidly expanded GP federation
We supported the North Staffordshire GP Federation operationally, providing a financial overview of income and expenditure, resulting in improved financial reporting systems, enabling the Federation Board to make informed…
4 July 2019
Case studyEnabling block booking of discharge-to-assess beds
We were successful in supporting the quick turnaround of a block booking of beds urgently required for several elderly mentally infirm and general nursing patients. Background NHS Vale…
27 September 2019
Case studyUsing machine learning models to improve patient care and engagement
We worked together to determine individual care pathways and optimal engagement which led to an improved service with better clinical outcomes for Lion Health patients in Dudley Background…
27 September 2019
Case studyUsing data from assistive technology to prevent hospital admissions in Worcestershire
We worked in partnership to develop a working hypothesis, creating a new system to enable data to map the wider patient journey across Worcestershire. Background The Internet of…
6 August 2019
Case studyImproving management and support for people with back pain in Humber Coast and Vale
We delivered a specialty-based rapid improvement across Humber Coast and Vale, improving patient outcomes, resulting in fewer referrals to secondary care Background In response to the continued operational pressures…
9 August 2019
Case studyImproving equality and diversity reporting in Leicestershire
We successfully delivered an Equality and Diversity workshop which greatly improved the understanding of equality and diversity reporting by provider organisations across Leicestershire. Background The three Leicestershire…
28 October 2019
Case studyDynamic purchasing of continuing healthcare in Cheshire and Wirral
We introduced our successful dynamic purchasing system across the continuing healthcare service in Cheshire and Wirral resulting in huge cost savings within 12 months of operation. Background Following…
20 November 2019
Case studySuccessfully navigating a commissioner through a large contract dispute
We provided a wealth of support to CCG partners during a multi-issue dispute resulting in a successful outcome for Staffordshire CCG East Staffordshire division Background The Staffordshire Clinical…
22 December 2023
Case studyImproving workforce sustainability at an NHS foundation trust
Our Organisational Development team implemented a dynamic five-year integrated workforce plan at an NHS foundation trust, resulting in a clear prioritised plan of action to achieve a strategically…
3 December 2019
Case studySupporting care navigation with data expertise
We introduced care navigation into practices across North Staffordshire and Stoke-on-Trent which greatly improved the patient experience and significantly released capacity in practices. Background Care navigation uses signposting…
21 November 2019
Case studyImproving the handling of complaints
Thorough research and analysis by our Complaints & PALS Team informed commissioners of best practice which ultimately led to improvements in the handling of complaints and service change…
19 December 2023
Case studySupporting the transition to an integrated care board
Our Digital Transformation team’s expertise in programme management significantly enhanced an integrated care system’s readiness for the 2023 integrated care board (ICB) transition, establishing a robust programme management…
9 April 2024
Case studyBetween 2022 and 2023, our Inclusion Unit provided a bespoke ‘due regard’ support package to the Lancashire and South Cumbria New Hospitals Programme (NHP), helping to further embed…
13 December 2023
Case studyOur Digital Transformation team’s in-depth review and strategic guidance significantly improved Lancashire and South Cumbria integrated care system’s programme management office, leading to enhanced governance, better resource allocation,…
27 November 2019
Case studyImproving the delivery of glaucoma services
In a swift response to increasing numbers of patients with ophthalmic disease, we supported Doncaster and Bassetlaw Teaching Hospital with the successful design and delivery of a virtual…
27 November 2019
Case studySupporting reduction of ‘did not attend’ rates for paediatric ophthalmology
We created an effective, transferable process for Doncaster and Bassetlaw Teaching Hospitals to address rising paediatric ophthalmology ‘did not attend’ rates, resulting in a significant improvement. Background In response…
14 January 2020
Case studyProviding data protection support for a GP Federation in Staffordshire
We provided the North Staffordshire GP Federation with vital resource and operational support ensuring project set-up within the specified timeline. Background North Staffordshire GP Federation is a membership organisation…
9 March 2020
Case studySupporting delivery of Staffordshire’s integrated care record programme
We have successfully introduced and effectively rolled out the integrated care record programme across Staffordshire county. Background NHS Midlands and Lancashire has provided the programme management team for…
30 March 2020
Case studyEnabling increased prescribing collaboration across Merseyside
Following a thorough review process to ensure a safe and cost-effective use of medicines across Merseyside, the prescribing collaboration has significantly improved patient care amongst Wirral residents. Background…
13 May 2020
Case studyUsing a prior approval scheme to reduce inappropriate referrals for treatment
We vastly improved our funding application process by creating a comprehensive Individual Prior Approval Scheme, resulting in efficiency savings, improved patient flow with a faster turnaround of applications…
4 August 2020
Case studyImproving commissioner management of nursing care providers
The significant impact of improved supplier relationship management resulted in lowering hospital admissions, performance improvements and financial savings within the first 12 months of operation. Background Nursing care…
23 June 2021
Case studyImproving the process for managing domiciliary care placements
We introduced a brand-new management process for domiciliary care placements to benefit both patients and providers, successfully implementing provision across Staffordshire. Background Clinical commissioning groups in Staffordshire wanted to…
13 November 2023
Case studyNavigating winter challenges with a proactive resilience strategy
Our strategy in navigating winter challenges enabled real-time monitoring and prompt adjustments in urgent and emergency care capacity, significantly improving patient outcomes and decision-making processes in the NHS…
10 November 2023
Case studyEnhancing equality impact assessments at Terrence Higgins Trust
The Inclusion Unit’s workshops significantly improved Terrence Higgins Trust’s approach to equality impact assessments, fostering deeper engagement, understanding, and a shift towards more inclusive and effective decision-making processes.…
9 November 2023
Case studyDriving healthcare transformation through data-driven intelligence
We achieved a system-wide enhancement in healthcare service delivery, decision-making efficiency, and operational effectiveness through advanced data management and performance analytics. Background In 2020, the Lancashire and South…
3 November 2023
Case studyThis study revealed significant health disparities among people with learning disabilities in Leicester, Leicestershire, and Rutland, prompting targeted prevention efforts, increased awareness of intersectionality, and a focus on…
13 October 2023
Case study Long readEmpowering Rose: Court of Protection and exemplary application of the Mental Capacity Act
We supported an integrated care board (ICB) to assess the mental capacity of a patient with complex issues, represented the ICB at Court of Protection proceedings and ensured…
13 October 2023
Case studyStrengthening Dudley Integrated Health and Care Trusts operations through programme management
Our programme management capabilities significantly enhanced the operations of Dudley Integrated Health and Care Trust, ensuring timely project completion and embedding a value-optimising framework for sustained future success…
27 September 2023
Case studyIT integration and facility upgrade for the Shawbirch Medical Centre
Our Digital Transformation team seamlessly transitioned Shawbirch Medical Centre to their new facility, introducing advanced IT systems, successfully integrating neurology services, and enhancing patient experience, all within budget…
17 April 2018
Case studyDynamic purchasing of continuing healthcare in Staffordshire
We introduced an electronic dynamic purchasing system, which streamlined the process for purchasing care home placements. This allowed for significant efficiency savings within the system with over 1900…
25 September 2023
Case studyDigital roadmap for implementing a primary care network clinical system hub
We helped implement a clinical system hub which led to significant cost savings, enhanced efficiency, and halved GP time for Worcester City Primary Care Network (PCN), demonstrating the…
25 August 2023
Case studyPreventing cardiovascular diseases through lipid therapy modification
We adopted a systematic strategy to identify primary and secondary prevention of cardiovascular disease which resulted in enhanced lipid therapy, lifestyle advice and a 65% patient satisfaction rate.…
17 August 2023
Case studyImproving the safety of patients prescribed clozapine
Our partnership with a local mental health trust resulted in advancements in addressing inadequate clozapine documentation, leading to improved patient safety, optimised medication processes, and quantifiable cost savings.…
14 August 2023
Case study NewsImproving outcomes for vulnerable residents in Lancashire and South Cumbria
Our Business Intelligence team’s data-driven approach led to: improved care access, lowered acute service demand, and empowered patients, making a positive difference for vulnerable residents in Lancashire and…
2 August 2023
Case studyInhaler prescribing errors: Identifying risks and improving patient safety
We improved patient safety and raised awareness across GPs, hospitals and community pharmacy of the risks of prescribing inhalers containing duplicate ingredients from the same drug group by…
31 July 2023
Case studyImproving epilepsy services and reducing health inequalities
We brought together patients, experts and care system partners to identify areas of concern which contribute to premature avoidable death in people suffering with learning disabilities and autism…
18 July 2023
Case studyBespoke coaching to support staff through new or difficult situations
We supported staff through challenging situations, such as the COVID-19 pandemic, organisational change, and developing communication skills which resulted in improved well-being, minimal work-related stress absences, constructive dialogue…
17 July 2023
Case studyUnderstanding mental health attendance in Emergency Departments
Our dashboard on mental health attendance in Emergency Departments empowered commissioners and providers to identify care variations, establish baselines, evaluate initiatives, and enhance support, leading to improved planning…
26 June 2023
Case studyEnhancing elective surgery outcomes
Our expertise in information governance has played a crucial role in improving surgical outcomes through the Surgery Hero project, reducing complications, minimising cancellations, and shortening post-surgery stays. Background…
22 June 2023
Case studyPatient flow efficiency in five acute and community trusts
We successfully improved patient flow efficiency in five acute and community trusts, achieving zero ambulance delays, reducing handover times, and implementing timely crew shift completions through data-driven strategies…
15 June 2023
Case studyIncreasing patient referrals to the National Diabetes Prevention Programme
By implementing effective strategies, we increased patient referrals to the National Diabetes Prevention Programme. The number of primary care referrals more than doubled, with 42 GP practices actively…
5 July 2023
Case studyNHS-funded nursing care reviews
Efficiently completing overdue NHS-funded nursing care reviews within budget, our team ensured individuals’ health and social care needs were met, identified necessary referrals, and fostered strong partnerships with…
23 May 2023
Case studySupporting the delivery of the Staffordshire and Stoke-on-Trent ICS green plan
Our support in developing the Staffordshire and Stoke-on-Trent ICS green plan resulted in a robust and deliverable plan that aligned with the ICS’s objectives, demonstrating their commitment to…
12 May 2023
Case studyWe streamlined the transition to an integrated single financial environment for 11 clinical commissioning groups to integrated care boards (ICBs) ledger builds, delivering all implementations on time with…
9 May 2023
Case studyE-learning product on net-zero carbon emissions target
Our e-learning product on net-zero carbon emissions raised awareness amongst staff of both organisational and national net-zero targets and helped to raise awareness of NHS Midlands and Lancashire’s…
3 May 2023
Case studyUsing geo-spatial analysis to determine the impact of a hospital service reconfiguration
We provided detailed geo-spatial analysis that was central to determining the impact on patients in a complex hospital service reconfiguration project, which was essential for commissioner assurance and…
28 April 2023
Case studyPositive impact of physiotherapy pilot programme
We increased the coverage of physiotherapy services from approximately 3% to 15% and improved communication and reporting, resulting in a significant positive impact of the physiotherapy pilot programme…
14 April 2023
Case studyRisk and governance processes review and recommendations
We provided specialist support to an acute trust to accelerate improvement by developing a risk management program to reduce risks, assuring quality by making recommendations, and developing a…
11 April 2023
Case studyFrom strategy to execution: Delivering a comprehensive digital transformation investment plan
We prepared a comprehensive three-year Digital Transformation Investment Plan that seamlessly integrated into the full Integrated Care Board (ICB) Plan, driving digital transformation and delivering exceptional value to…
3 April 2023
Case studyEnhancing clinical audit processes: A review of an acute trust
We made a significant impact on an acute trust’s clinical audit processes by providing a thorough diagnostic report and recommendations aligned with best practices, resulting in improved quality…
30 March 2023
Case studyImproving risk management in an Acute Trust: A case study of streamlining internal processes
We undertook a diagnostic review that optimised the underutilised features of a risk management system and simplified data capture, resulting in improved risk and incident management for the…
23 March 2023
Case studyWe supported the development of a new Health and Wellbeing Hub in Shrewsbury by designing and agreeing on integrated care models based on best practices for frailty, long-term…
20 March 2023
Case studyEvaluating a digital tool to manage caseload and care in community mental health
We helped reduce mental health crisis rates and optimise user flows by introducing a new data capture tool, evaluating existing digital tools and implementing a service redesign which…
16 March 2023
Case studyMaximising value for limited funding: Efficiency analysis for COPD pathway
By analysing the results from stakeholder decision conferences along with the STAR tool, we empowered ICSs to efficiently allocate resources for COPD patients and maximise value within limited…
9 March 2023
Case studyOur Way Of Working: Embedding a new agile and flexible organisational culture at NHS Midlands and…
Through extensive engagement and consultation processes, and a robust communications strategy, we successfully fostered a culture of agility and off-site working, allowing our people to shape how we…
6 March 2023
Case studyImplementing the NHS smoking cessation service at University Hospitals of Leicester NHS Trust
We provided support to the University Hospitals of Leicester NHS Trust, enabling them to become an early adopter of the NHS smoking cessation service and contribute efficiently towards…
3 March 2023
Case studyDeveloping shared values for a new PCN
We helped a primary care network create and establish a new set of shared meaningful values developed by staff as part of their organisational development plan. Background Bridgedale…
26 January 2023
Case studyUsing automation to reduce waiting lists across ICBs
Using a combination of automated chatbot, robotic process automation and human call agents, we helped trusts within integrated care boards (ICBs) contact 80% of their waiting lists, with…
15 August 2022
Case studyImproving health outcomes using our population health management tool
Using our population health management tool, we have helped identify people with clinical and social issues across Lancashire and South Cumbria, enabling early interventions to improve health outcomes.…
2 August 2022
Case studyImplementing financial reporting tools at the University Hospitals of North Midlands NHS Trust
Our support has resulted in a significant improvement in the quality of financial information held. Background The Finance Department at University Hospitals of North Midlands NHS Trust required…
22 July 2022
Case studyPharmacy support to Lancashire and South Cumbria COVID-19 vaccination programme
We provided insight to clinical enquiries, produced reports and worked to develop standard operating procedures to help improve patient safety and increase access to the vaccine in Lancashire…
18 July 2022
Case studyCost saving and wider expertise with HR services at scale
We provide a centralised HR function to five integrated care boards which ensures that better quality and a wider breadth of HR services are provided at a lower…
20 July 2022
Case studyImproving high-dose opioid prescribing
We helped Greater Preston and Chorley & South Ribble Clinical Commissioning Groups significantly reduce high-dose opioid prescribing, bringing it into line with evidence-based recommendations. Read the full case…
8 July 2022
Case studyDigitally enabling blood pressure monitoring at home
We helped the Cheshire and Merseyside Integrated Care System increase patients measuring their blood pressure at home, delivering a major digital transformation within primary care which became the…
7 July 2022
Case studyImproving medicines safety in Wirral care homes
Our intensive care home medication review in Wirral resulted in significant improvements in pharmaceutical care. By optimising medication use, reducing waste, and enhancing communication between care home staff,…
1 July 2022
Case studyFacilitating wellbeing conversations with health and care staff: Be Well Midlands
We helped health and care leaders in the Midlands to take a transparent, collaborative approach to uncovering opportunities for improvement in staff health and wellbeing and creating an…
1 June 2022
Case studyEnabling remote healthcare monitoring in Black Country and West Birmingham
We designed and implemented a programme of transformation to enable remote monitoring across healthcare in the Black Country and West Birmingham health system. Background In 2021, NHS England…
27 May 2022
Case studyImproving care for people with learning disabilities and autism
We codesigned and delivered a transformation programme for the improvement of care for people with learning disabilities and/or autism. Background NHS England and NHS Improvement set out key…
24 May 2022
Case studyAchieving the best from primary care network pharmacy teams
We provided a tailored package of strategic and operational support to a newly formed pharmacy team at a primary care network, helping them increase the rate of structured…
18 May 2022
Case studyDiscovering efficiencies and service improvements in Leicestershire
We helped an NHS trust analyse and visualise data on key performance indicators with the aim of releasing efficiencies and to assess inequalities in service provision on a…
10 May 2022
Case studyCOVID-19 vaccine safety at primary care network vaccination centres
We ensured that vaccination centres functioned with safety at the highest level by training staff and providing ongoing senior pharmaceutical support. Background When the COVID-19 vaccination programme began,…
25 April 2022
Case studyHelping a COVID-19 vaccination programme provide an efficient and equitable service
Our business intelligence experts helped the Lancashire and South Cumbria COVID-19 Vaccination Programme to provide an efficient and equitable service. Background The Lancashire and South Cumbria COVID-19 vaccination…
