We introduced a brand-new management process for domiciliary care placements to benefit both patients and providers, successfully implementing provision across Staffordshire.

Background

Clinical commissioning groups in Staffordshire wanted to address the lack of a contractual structure for Health-Funded packages of care with Domiciliary Care Agencies. The aim was to move to a robust contractual structure with quality of care for patients and value for money for the CCGs. ​

Action

We scoped what was required, engaging with key stakeholders and providers and worked with technology partners, adam, to deliver:​

• new policy and process documents​
• new procurement and associated provider contracts​
• performance and price benchmarking ​
• system configuration incorporating agreed processes and policies​
• electronic invoicing and payment process ​
• migration and loading of existing package data​
• training of all system users​
• management of information and reporting design and configuration.

Impact

The new process of domiciliary care placements delivered benefits for patients, CCGs and providers:​

• provider insurance – set level of cover and easy management of expirations​
• provider CQC compliance details recorded, updated and monitored through adam​
• clear overview and tailored reports of all patients and the services they receive​
• easy communication with provider market as a whole or individually​
• efficient process – agencies only receive requirements within their postcodes ​
• provider contracts managed in one central location​
• automated invoicing – providers are paid within 30 days, financial disputes are avoided, finance teams save time.​​

Up to 140 providers who hold domiciliary care packages were actively engaged with the platform.​ With this development we have now implemented adam’s full commissioning solution in Staffordshire:​

• care and support planning​
• e-brokerage and provider sourcing ​
• e-contracting and placement management​
• integration with case management system and finance systems​
• e-invoicing and payment process​
• supplier relationship management module​
• interactive and real-time reporting tools​
• dedicated user support and training​
• data analysis and stakeholder engagement teams

Further information

If you would like more information about our services, you can contact us on mlcsu.personalisedhealthcare@nhs.net