CHC and funded care

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We help empower patients, improve their experience and deliver personalised care through assessment, review and care planning with a focus on quality of care.

We offer a flexible modular approach of solutions for each step of the full lifecycle of continuing healthcare (CHC) and funded care pathways:

  • CHC and funded care specialist expertise delivered across specific steps or end-to-end along the entire pathway
  • Clinical audit and review
  • Finance
  • Market development and procurement
  • Bespoke technology packages: case management and dynamic purchasing system
  • Data and analytics on:
  • Referral information type and source
  • Waiting times, equality and inclusion
  • Time to offer, time to placement, cost
  • Frequency of changes in needs
  • Training and development.

CHC and funded care pathways


Our key strengths

  • As the largest provider of funded care services in the UK, we deliver services at scale, aligned to best practice and tailored to match all relevant frameworks and legislation
  • Specialist multi-disciplinary expertise
  • Working in close partnerships with local authorities and care providers
  • Easy access to additional specialist capacity (such as in liberty protection safeguards)
  • Technology for purchasing and case management to enable efficiency
  • Access to large data sets to benchmark and analyse trends.

Key leads

Clare Thomason

Lead for services in Lancashire, Cheshire and Merseyside

Martin Pope

Lead for services in the Midlands

Miranda Pilkington

Lead for services to NHS England and national bodies

Linda Riley

Lead for Personalised healthcare commissioning

We think you’ll need 

  • Management and delivery of CHC and funded care, section 117, children and young people’s (CYP) continuing care, neuro rehab, funded nursing care and transforming care programmes
  • Deliver a person-centred service in line with Personalisation Agenda
  • Specialist knowledge for assessment, brokerage and review
  • Consistency in quality of care and improved patient experience
  • Efficient and effective use of resources while ensuring fairness
  • Avoid long waits for decisions
  • Work through increasing demand and pressure following COVID pause in assessments
  • Forecasting and budget control.
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News, views and case studies

2 March 2023

Improving the process for managing domiciliary care placements

Clinical commissioning groups in Staffordshire wanted to address the lack of a contractual structure for Health-Funded packages of care with Domiciliary Care…

27 May 2022

Improving care for people with learning disabilities and autism

We codesigned and delivered a transformation programme for the improvement of care for people with learning disabilities and/or autism. Background NHS England…

5 August 2021

Database supports national CHC workforce recovery project

We designed a national database to record, monitor and report the onboarding, training and development of continuing healthcare (CHC) staff recruited quickly…

24 June 2021

Responding to the challenge of discharging patients during COVID-19

The COVID-19 outbreak placed an unprecedented strain on the health and social care system. A coordinated and well-managed response by MLCSU and…

22 June 2021

Rapid recruitment and training of expert CHC nurses to tackle the assessment backlog caused by COVID-19

Our programme helped the NHS to restore, recover and renew following the enormous disruption caused by COVID-19. It has created a blueprint…

21 May 2021

Clearing a 5,000-patient backlog of continuing healthcare assessments

We worked in partnership with local authorities to successfully complete retrospective assessments of individuals supported via COVID-19 funding arrangements during the suspension…

8 February 2021

Enabling two Merseyside based CCGs to block book beds with ease

We helped our clients in Merseyside to identify and commission the most appropriate block contract of intermediate care beds, reaching a decision…

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

CHC and funded care

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about CHC and funded care
CHC and funded care

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

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