Our Temporary Staffing Admin Bank is a great starting point for anyone looking for flexible, varied work within the NHS. We are proud to provide a supportive environment where recruits can learn and develop, and have opportunities to further their skills and career.

As part of future succession planning, the Personalised Healthcare Commissioning service recruited a number of young people through the Admin Bank. In this series of blogs, we meet some of them and hear their experiences.

Eilis Wardle, Administrative Assistant, Lancashire and South Cumbria IPA/CHC Team

In spring 2021, I worked for Midlands and Lancashire CSU as Band 3 Administrative Assistant alongside my studies at medical school. Back in 2020, I had been part of the COVID-19 Taskforce – again whilst studying.

In the Continuing Healthcare (CHC) team, I was tasked with scheduling virtual CHC assessments during the COVID-19 recovery work in Lancashire and South Cumbria. This included communicating with care providers, social workers, nurse assessors, patients, and families, to find a mutually convenient time to complete the assessment.

The experience helped me to build on my communication and time management skills, which I need on a daily basis now I’m a junior doctor in the NHS. I also gained an understanding of the National CHC Framework and referral process, which has been helpful when working with older patients and those with complex health needs.

I am now in my second year as a junior doctor, having worked across a range of specialities. I really appreciate the valuable experience I gained during this placement, and the opportunity to contribute to the delivery of CHC assessments for patients in Lancashire and South Cumbria. Thanks to everyone I worked with.