New podcast: How automated innovations are helping to reduce hospital waiting times
Recorded live at the Digital Healthcare Show 2023, host Andy Downton engages in a captivating conversation with Priyantha Jayawardane, Deputy Director of the Digital Innovation Unit at NHS Midlands and Lancashire CSU.
Listen to “Inside MLCSU” online, or download via Spotify, Apple Podcasts and Amazon Music.
In this episode, Priyantha sheds light on how digital advancements are revolutionising productivity within the NHS, particularly at a critical time when waiting lists are at an all-time high. Discover how the implementation of remote monitoring, digital pathways for remote treatment, and robotic process automation are making a significant impact. These technologies are not just reducing hospital admissions but are also enabling skilled NHS staff to focus on high-value tasks, ultimately enhancing patient care.
A must-listen for anyone interested in how digital innovation is shaping the future of healthcare. It’s an insightful exploration of the necessity of prevention, early detection, and the role of technology in transforming healthcare services.
For more insights and information about our Digital Innovation Unit and its initiatives, you can visit our page: MLCSU Digital Innovation Unit.
Case studies highlighted in the podcast:
Using automation to reduce waiting lists: A detailed look at how a hospital trust tackled backlog issues through a combination of chatbot technology, risk stratification, and AI.
Automation across two Integrated Care Systems: Explore how automated chatbots, robotic process automation, and human call agents helped contact over 80% of patients on waiting lists across two integrated care systems (ICSs), leading to significant reductions in wait times. This initiative was also a finalist for an HSJ Partnerships Award 2023 in the ‘Best Elective Care Recovery Initiative’ category.
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