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NHS Midlands and Lancashire’s expert teams celebrate as two projects shortlisted for an HSJ Partnership Award

NHS Midlands and Lancashire’s expert teams celebrate as two projects shortlisted for an HSJ Partnership Award

Home » News » NHS Midlands and Lancashire’s expert teams celebrate as two projects shortlisted for an HSJ Partnership Award

We’re proud to have played our part in truly impactful change programmes, which have been shortlisted for two HSJ Partnership Awards, it has been announced.

Our partnership with Digital Space (https://www.digitalspace.co.uk) has delivered a cloud-based automated Waiting List Validation solution helping hospital trusts reduce waiting lists by around 10% while identifying priority patients for review. All with improved speed, efficiency and working practices along with reduced cost. 

Digital Space and NHS Midlands and Lancashire (NHS ML) built an automated service that called patients on the waiting list and asked them questions to assess their current needs. Where necessary, this was backed up with human operators and a manual call such that patients could be supported, resulting in contact with over 80% of patients.

As the NHS grapples with longer waiting lists, which grew due to the COVID-19 pandemic, the solution provides a highly efficient approach to helping trusts deliver appropriate care more speedily – improving patient experience and outcomes as a result.

The work is shortlisted for the HSJ Partnership Award in the ‘Best Elective Care Recovery Initiative’ category. Read our case study on using automation to reduce waiting lists across two ICSs.

The NHS Transformation Unit (NHS TU), hosted by NHS ML, is celebrating its work being shortlisted in the ‘Most Effective Contribution to Clinical Redesign’ category. Their work in Cheshire and Merseyside to undertake an end-to-end pathway review across all gynaecological cancer services aimed to help providers achieve challenging cancer standards and to support the delivery of the NHS Long Term Plan. For more information about this work, visit the NHS TU’s website.

The teams behind the work look forward to the final award ceremony on Thursday 23 March 2023 in London.

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