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Home > Solutions > Bespoke Interpreting, Language and Communication Services > Bespoke Interpreting, Language and Communication Services – Who We Are

Communication difficulties present healthcare professionals with barriers to the delivery of safe, high quality care. NHS Midlands and Lancashire CSU’s Bespoke Interpreting, Language and Communication Services (BILCS) team provides interpreting and translation services for a range of NHS organisations and local authorities.

Support offered by BILCS includes an out-of-hours telephone interpreting service, which is available 24 hours a day, seven days a week, 365 days a year.

The team already works extensively across the West Midlands – making a positive difference to patients’ lives – and is capable of supporting clients in other areas.

BILCS has developed and implemented an online portal to provide a secure interpreter booking system for hundreds of GP practices across Birmingham and Solihull, together with hospitals and numerous community and mental health trust sites.

The BILCS Online Portal enables the team to source a qualified interpreter in the shortest possible time. It helps clients to improve their efficiency by avoiding duplication and reducing the number of patients failing to attend an appointment.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100