Downloading PDF

Providing rapid recruitment services to NHS trusts in support of COVID-19 vaccination drive

Providing rapid recruitment services to NHS trusts in support of COVID-19 vaccination drive

Home » Case studies » Providing rapid recruitment services to NHS trusts in support of COVID-19 vaccination drive

Our work supported the recruitment of the bank and volunteer staff working at vaccination centres, at a time of high pressure in the NHS when work volumes were already extremely high, capacity was already strained, and staff were having to navigate difficult home lives because of COVID-19.

Background

Between January and June 2021, our project provided large-scale recruitment services to five NHS organisations which were supporting integrated care systems (ICS)/ primary care networks (PCNs) with the mass vaccination roll out. We supported the completion of around 2,500 pre-employment checks for volunteers and bank workers.

Action

We quickly recruited and trained 40+ recruiters to support an original small team of seven; we set up IT systems, provided a corporate induction, took project scope calls with area leads to determine support requirements and put in place processes that met data sharing regulations so that we could quickly source staff for vaccination centres.

We collated volunteer forms and converted them into applications and conducted remote ID verification calls and pre-employment checks, and processed checks for the Bring Back Staff Scheme. The team organised an alternative occupational health provider to support with fit-to-work and immunisation checks to relieve pressures on the existing occupational health team. We also pre-arranged immunisation sessions at a local GP practice for applicants.

The team supported Cheshire CCG while Mid Cheshire Hospitals NHS Foundation Trust hosted the bank, using volunteers and bank staff deployed to Cheshire PCNs and to the Cheshire Racecourse and Alder Hey vaccination centres. NHS Midlands and Lancashire (NHS ML) also supported with the recruitment drive for the Shropshire, Telford and Wrekin region. We quickly established a process to use the existing systems at St Helens and Knowsley Teaching Hospitals NHS Trust, East Lancashire Hospitals NHS Trust and Midlands Partnership NHS Foundation Trust to process applications on their behalf.

Impact

Over the last two years, NHS ML have built the capability to flex staffing requirements to meet NHS demands by developing a temporary staffing team who specialise in generating flexible workforce solutions such as bank and associate pools. This innovative private sector/agency-type model was a massive advantage when it came to deploying 40+ bank staff to work on this project at short notice.

Its streamlined processes and integrated systems allowed the team to provide services with little front-end set up, and by drawing on skill sets from the wider people services department, the model produced effective training and onboarding solutions for new staff.

Due to their speed and efficiency, the team have supported with the overall success of the vaccination rollout locally and nationally, processing approximately 2,500 applicants.

“This has been an amazing system effort from the people of Cheshire, Trust staff, ICPs, CCG, Liaison Workforce, and NHS ML. The team from NHS ML provided us with daily updates of applicants’ process status and held weekly meetings to make sure our processes were working effectively. This helped us to understand the timings of when we would have enough resource to support Vaccination Centres. We are very grateful for their accurate and effective work of NHS ML in supporting people through a challenging process. Without all partners working together, it would have taken far longer to vaccinate the people of Cheshire.”

Phil Meakin, Programme Lead for COVID-19, Cheshire CCG

View all

News and views

News

New podcast: Lessons from the Clive Treacey Review

In this three-segment podcast sequence, part of our Inside MLCSU series, we discuss the lessons learnt from the…

News

NHS Midlands and Lancashire Gender Pay Gap Report 2023

NHS Midlands and Lancashire has published its Gender Pay Gap Report for 2023. Download the report here.

News

New Podcast: Unravelling unconscious bias in healthcare

Join host Richard Caddy for another thought-provoking session in our latest podcast with our Inclusion Unit. Tune in…

View all

How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

Learn more about Developing health systems
Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

Learn more about Workforce resilience and transformation
Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

Learn more about Communications and engagement
Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

Learn more about Digitally enabled transformation and IT
Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

Learn more about PHM analytics and decision support
PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

Learn more about Place and primary care transformation
Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

Learn more about Clinical redesign and provider collaboration
Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

Learn more about Personalised healthcare commissioning services
Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

Learn more about Business enabling services
Business enabling services
MLCSU

Accessibility Tools