Linda Riley – Director of Operations (North)
Linda is responsible for all operational services for the north of our area and has organisation-wide responsibility for medicines management and optimisation, and individual funding requests.
She has worked in health at primary care, commissioning and support service level. Involved with the CSU since its inception, Linda has recently focused on the delivery of clinical services across the whole of the CSU, particularly individual patient activity/continuing healthcare, and medicines optimisation and individual funding request services.
Linda has more than 25 years of public and commercial sector experience, working at strategic and operational levels in customer-focused settings. This has included working with a range of clients at local, national and international level through her consultancy work in the travel industry.
Under Linda’s direction, senior clinical leads have put patients at the heart of everything we do. Embedding corporate objectives and reflecting through individual objectives aligned with performance and organisational development has been key to securing the success of all key leads and supporting their development going forward.
By collaborating with stakeholders, Linda has identified how we can work differently to deliver real savings, in terms of time and money, across our services. Introducing agile working and achievable QIPP (quality, innovation, productivity and prevention) programmes has enhanced our delivery model, having a positive impact on retention, recruitment and absence rates across some challenging clinical service areas.
Linda has introduced a business management model to the CSU’s clinical services, working with key CCGs to further improve the delivery of individual patient activity and continuing healthcare. This has been secured through close collaborative working with key stakeholders and identifying where improvements will benefit the service and its users.
Linda has also brought the private sector on board in areas where this can benefit the service. For example, in a world of falling care provider capacity, understanding issues across the homes sector has been crucial to driving our market management strategy for the benefit of an aging population. This has seen Linda work closely with local authorities to help encourage collaborative working as part of new integrated ways of working.