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Meet the Future of Healthcare Management: EMS+ by MLCSU

Meet the Future of Healthcare Management: EMS+ by MLCSU

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As the NHS England deadline for establishing a digital solution looms closer, healthcare providers are in a race against time. By 1 November 2023, each System Control Centre (SCC) must have a Smart System Control (SSC) digital solution in place. Enter EMS+, the dynamic web-based escalation management system designed to meet and exceed these requirements. Developed by the Midlands and Lancashire Commissioning Support Unit (MLCSU), EMS+ is the tool you need to ensure seamless service delivery and system-wide coordination.

Why choose EMS+?

A comprehensive dashboard

EMS+ offers an intuitive and powerful dashboard that provides a single, whole-system view of what’s happening on the ground. With real-time data feeds, you can gain immediate insights into key performance metrics such as A&E department pressures, ambulance handovers, arrivals, and decision-to-admit (DTA) information.

Proactive management

The unique algorithm of EMS+ detects and communicates service pressures via automated alerts. This enables timely anticipation and management of activity surges, fostering intelligent conveyancing and efficient internal and system-wide processes.

Seamless integration

EMS+ is designed to provide a comprehensive view of capacity across health and social care systems. It integrates seamlessly with the national care home tracker, streamlining discharge processes and improving patient care and experience.

Future-proof and compliant

We continuously update EMS+ triggers in line with NHS policy changes. The tool also generates an automatic OPEL score report to meet the NHSE OPEL Framework, ensuring accurate and timely reporting to NHSE.

Who do we work with

  • 8 Integrated Care Systems (ICSs)
  • 54 acute/community providers
  • 25 local authorities
  • 1346+ care homes
  • Enhance Your System with Our Regional Capacity Management Team (RCMT)

Our RCMT has over 20 years of experience in urgent care escalation management. Our bespoke services include:

  • Tailored reports to monitor pressures and activity levels
  • Robust multi-agency escalation management strategies
  • Predictive analytics for A&E attendances and admissions
  • Comprehensive winter planning and analysis
  • 24/7 support for efficient management of out-of-hours escalation pressures

Case Study: System Control Centre

Our System Control Centre (SCC) delivery model, which we have deployed in the Lancashire and South Cumbria Integrated Care System (ICS) is tailored to their local infrastructure and ensures a unified and consistent approach to managing system demand, capacity, and risk mitigation. Backed by efficient real-time data streams, our SCC identifies themes to alleviate immediate risk and pressure while fostering robust planning and continuous improvement.

“The SCC has mobilised at pace during the pandemic to provide resilience by helping to manage daily operational activities. The centre is efficient and focused on patient care and makes a positive contribution to urgent and emergency care delivery across Lancashire and South Cumbria, coordinating mutual aid and mobilising staff to focus on challenges in the system.”

Regional Director, NHS England North West

Engage with us

The clock is ticking towards the NHS England deadline. Don’t miss out on a solution that not only meets but exceeds the requirements. Engage with us and let’s strengthen your system together, for seamless service delivery and system partner assurance.

Download our brochure

For more information, please contact Justine Howe, Head of Urgent Care at MLCSU:


Mobile:  07823 808080

MS Teams: @justine.howe

EMS+ is more than just a tool; it’s a comprehensive solution for the future of healthcare management. Don’t miss out on the opportunity to be ahead of the curve. Choose EMS+ today.

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