News & Views
- Why some communities may be at risk of lower vaccine uptake
- Knowing our patch: Free demographic and health inequalities analysis
- Blog: How to support primary care services with their accounting – they really need help right now
- Our app helps fill the locum gap for GP practices – and is now even easier to procure
- Free model can help you reduce queueing and ease flow at COVID-19 vaccine clinics
- GPs are saving time and money with our GP locum app
- Supporting the health and wellbeing of our people is a top priority
- Helping the Lancashire and South Cumbria Integrated Care System vaccinate patients against COVID-19
- “The joy of data driving improvement”: end of life analysis welcomed by experts
- Blog: Do you want to improve patient care? Finance teams can make a difference
- The challenges of building an ICS – and the solutions
- Blog: Planning for the people you might see tomorrow
- December platform:x webinar: The peaks and pitfalls of building an ICS
- How a short, sharp improvement project can have sustainable impact
- Blog: Dangerous analytics and how local analysts can save you!
We have experience of working across the whole health and care system and bringing multiple partners together to achieve a shared vision. Our customers are kept well informed of future developments in policy, practice and evidence that may affect their plans.
We use our position as a system leader to maintain strategic and operational relationships, so we are best placed to meet their needs. We respond to our customers with an ongoing loop of intelligence discovery and sharing, based on:
- Our ‘bottom-up’ understanding of how services are being delivered from our close, day-to-day work with CCGs, providers and system leaders and users on the ground. We then share our learning nationally. For example, we chair a CSU industry group and enjoy strong professional relationships with NHS England, universities and the National Institute for Health Research
- Our ‘top-down’ understanding of the national and regional contexts in which we work and the latest developments in health and care. We use this knowledge to ensure that national policy shapes the objectives and outcomes of our service improvement work.
We maintain close and effective relationships with arm’s length bodies (ALBs) and adopt the principles of the code of good practice between departments and ALBs to achieve appropriate levels of engagement.
As a proactive member of several collaborative forums, we promote innovative and pioneering ideas in patient care. Together with the experts in our e-innovation unit and Strategy Unit, we act as an authoritative voice on how to identify, invest in, develop and implement new ideas.
We continually research the latest developments in legislation and regulatory and statutory requirements. We provide routine customer briefings and compile a compendium of policy news.
We carefully follow an independent service auditor process that identifies and implements rigorous control objectives for our business processes. NHSE recognises our achievements and we now peer review other CSUs.
Get in touch
- 1829 Building, Chester
- Old Market House
- Clark House
Countess of Chester Health Park