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We have experience of working across the whole health and care system and bringing multiple partners together to achieve a shared vision. Our customers are kept well informed of future developments in policy, practice and evidence that may affect their plans.

We use our position as a system leader to maintain strategic and operational relationships, so we are best placed to meet their needs. We respond to our customers with an ongoing loop of intelligence discovery and sharing, based on:

  • Our ‘bottom-up’ understanding of how services are being delivered from our close, day-to-day work with CCGs, providers and system leaders and users on the ground. We then share our learning nationally. For example, we chair a CSU industry group and enjoy strong professional relationships with NHS England, universities and the National Institute for Health Research
  • Our ‘top-down’ understanding of the national and regional contexts in which we work and the latest developments in health and care. We use this knowledge to ensure that national policy shapes the objectives and outcomes of our service improvement work.

We maintain close and effective relationships with arm’s length bodies (ALBs) and adopt the principles of the code of good practice between departments and ALBs to achieve appropriate levels of engagement.

As a proactive member of several collaborative forums, we promote innovative and pioneering ideas in patient care. Together with the experts in our e-innovation unit and Strategy Unit, we act as an authoritative voice on how to identify, invest in, develop and implement new ideas.

We continually research the latest developments in legislation and regulatory and statutory requirements. We provide routine customer briefings and compile a compendium of policy news.

We carefully follow an independent service auditor process that identifies and implements rigorous control objectives for our business processes. NHSE recognises our achievements and we now peer review other CSUs.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100