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The compliance of our Business Continuity Management System (BCMS) was rated as ‘substantial’ by NHS England during a recent assessment.

This endorsement reflects the effectiveness with which we deliver business continuity services across our 15 sites and numerous CCG customers.

Our maxim is to be ‘wise before the event’. We plan and test our procedures for handling disruptions so our services, and the patients we ultimately serve, are unaffected.

Our approach to both maintaining continuity, including during mobilisation of new contracts, and recovery, has proved exemplary in minimising the number of instances where the Business Continuity Plan has had to be implemented. In the rare cases where it has, the plan has proved highly effective at minimising disruption to services and patient care.

Our approach is robust and fully embedded, and updated through review and testing. We have a comprehensive business continuity management system, made up of our:

  • Business Continuity Policy – sets out general principles, aims, objectives and corporate governance arrangements for creating and revising business continuity plans
  • Business Impact Analysis – generates data for constructing continuity plans and helps to priorities activities and services within each business area
  • Business Continuity Strategy – lists pre-planned interventions to undertake in the event of a disruptive incident, and enables staff to continue using their data if systems are affected
  • Business Continuity Plan – an ISO22301 aligned plan for each major site, setting out how to respond to a disruptive incident and return to ‘business as usual’ as quickly as possible
  • Crisis Management Plan – a one-page summary for each location, detailing all information and activities to be undertaken in the event of a disruption.

All elements of the system are subject to regular review and testing to ensure that they are for purpose. Our Business Continuity Policy is formally reviewed every three years. Our Business Impact Analysis, Business Continuity Strategy and Business Continuity Plans are reviewed annually.

Maintaining an effective BCM system relies on staff competence. Annual desktop exercises provide real-time scenario training for our staff. We train them to refer to appropriate documents, giving robust guidance in a ‘safe’ environment.

This training has been taken up by the CCGs, who also take Emergency Preparedness, Resilience and Response training, in which we are subject-matter experts). A report completed after each exercise identifies learning points and an action plan, which is then shared.

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Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100