News & Views
- New signups to UBook, our tailor-made NHS room booking system
- Recently launched weight management services benefit from MLCSU technology
- New flexible resourcing service: TalentOne
- Data-driven approach to population health management
- National award nomination for Staffordshire Continuing Healthcare team
- MLCSU Finance team awarded accreditation by NHS Finance Leadership Council
- Blog: My life as senior nurse on the mass vaccination programme
- Meet the director of our new service, the Transformation Unit
- Providing analytical support to the ‘New Hospitals Programme’
- MLCSU and the Transformation Unit come together
- Our year – supporting through COVID and beyond
- CIO on pandemic lessons about health inequalities in The Times report
- Equipment, software, connectivity – what it takes to digitally enable vaccination sites
- Medicines optimisation in Walsall care homes shortlisted for innovation award
- PrimaryPoint: essential IG, HR and finance support for GPs and PCNs
Delivering a wave of rapid improvement challenges
We delivered a wave of rapid improvement challenges in elective care specialties across the North Region.
In response to the continued operational pressures in elective care and following the success of the national 100-day challenges, NHS England commissioned MLCSU’s Improvement Unit to deliver a wave of specialty-based rapid improvement challenges across the North Region.
The Improvement Unit supported eight healthcare sites/systems to utilise the 100-Day Challenge methodology to drive rapid improvement in specific elective care specialities. We did this by:
- Providing hands-on coaching and facilitation support to each site during the development and delivery phases, bringing leaders and frontline staff together to test ideas
- Facilitating a series of local and regional collaborative events to guide sites through tools to help them identify, develop, test and monitor improvements
- Providing dedicated ongoing coaching support to local site leads to ensure the progress and success of the activities
- Supporting the development and delivery of local sustainability plans for each initiative to ensure improvements
- Programme evaluation, including training and support for the development of case studies and social media materials for local sites, impact analysis and production of a final report.
The Improvement Unit offered additional project management support, coaching and facilitation where it was required and adopted a collaborative approach to all events; using practical workshops to support localities to achieve their goals.
- One system looking at the spinal MSK pathway saw Physio First referrals increase threefold in pilot practices, leading to fewer referrals to secondary care
- Paediatric Ophthalmology Did Not Attend rates reduced by 4 per cent with follow-up DNA rate down by 9.1 per cent in one month with one pilot trust
- The same trust also successfully trialled a Virtual Glaucoma Clinic with 41 per cent of suspected glaucoma patients discharged back into the community
- A trust working on ‘cold’ site utilisation reported no patient cancellations, improved patient experience, improved referral to treatment (RTT) performance and cost avoidance of £226,800 as a result of transferring more elective care activity to the cold site
- Another trust saved 15.66 bed days in one month as a result of a successful move for urology patients undergoing trial without catheter in an outpatient setting, another 25 patients (in one week) had their pre-op via telephone on the same day as being listed for surgery, reducing gaps in theatre lists and improving patient experience.
“It has been great to see the impact this approach has had. It has acted as a catalyst to other larger change programmes.”
“Great change approach; spread & adoption at scale.”
Feedback from evaluation survey
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- 1829 Building, Chester
- Old Market House
- Clark House
Countess of Chester Health Park