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Our innovative use of automation is helping to cut hospital waiting lists

Fast and efficient waiting list management has never been more important, so we’re pleased to be helping to reduce backlogs and get patients the right support.

Using a combination of automated call (chatbot), risk stratification and artificial intelligence, we help organisations prioritise and clinically validate waiting lists efficiently while maintaining quality of care. This solution saves huge amounts of time and staff resource, reducing hospital costs.

Our successful pilot project with Worcestershire Acute Hospitals NHS Trust quickly cleansed the waiting list, enabling clinicians to prioritise seeing the most in-need patients in the manner those patients preferred.

Approximately 10 per cent of patients either no longer needed to be on the waiting list or wanted to come off it and 68 per cent were happy with a telephone consultation.

We are now piloting the use of artificial intelligence to reduce the amount of clinician time needed to prioritise patients on the cleansed list.

The project is being extended to Wye Valley NHS Trust and East Lancashire Hospitals NHS Trust.

For more information please email mlcsu.partnerships@nhs.net