If you would like to know more about NHS Midlands and Lancashire (NHS ML) or about our services, please email mlcsu.partnerships@nhs.net (our working hours are Monday-Friday 9am-5pm). Please note this inbox does not answer patient related or patient specific queries. Please do not send any patient identifiable, personal or sensitive information to this inbox.
IT help
For IT help and support, please visit the dedicated IT help and support page which explains how to contact the NHS ML IT Service Desk.
Complaints
To raise a complaint about a service provided by NHS ML, please head over to our corporate Complaints Form.
For IT related complaints, please use this form instead.
FOI
Freedom of Information requests regarding our internal business or how NHS ML operates should be sent to NHS England via england.contactus@nhs.net. Please include the words “Freedom of Information” in the subject line.
Smartcard
All smartcard requests need to be logged using this online form.
Media enquiries
For any media enquiries please contact mediacsu@nhs.net or call 0330 236 9060
Personalised Healthcare Commissioning
For queries regarding Personalised Healthcare Commissioning (including continuing healthcare) please email to mlcsu.personalisedhealthcare@nhs.net or call the relevant local team below. Teams are available 9am to 5pm, Monday to Friday (excl. bank holidays).
Medicines and pharmacy
For queries relating to medicines management and optimisation or our pharmacy services, please email mlcsu.medicines-management@nhs.net.
HR / OD
For queries relating to HR or organisational development, please email mlcsu.people@nhs.net.
Other queries
For anything else, please email mlcsu.partnerships@nhs.net. Do not include sensitive or personal information.
Please note: sales or marketing messages may not receive a response owing to the high level of such messages we receive.
Our main locations
Bennett House (Headquarters)
NHS Midlands and Lancashire
2nd Floor East
Town Road
Hanley
Stoke on Trent
ST1 2QB
01782 656 107
Leyland House
NHS Midlands and Lancashire
Lancashire Business Park
Leyland
Lancashire
PR26 6TR
01772 504 166
1829 Building
NHS Midlands and Lancashire
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1 HJ
01244 650 300
Sandwell Council House
NHS Midlands and Lancashire
3rd Floor
Freeth Street
Oldbury
West Midlands
B69 3DE
Cardinal Square
NHS Midlands and Lancashire
3rd Floor North Point
10 Nottingham Road
Derby
DE1 3QT
East Midlands
01332 327 800