Sarah Sheppard

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Director of People

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Sarah Sheppard, Director of People

Sarah delivers People Services to a variety of organisations including Strategic HR and Organisational Development support. She has been involved in the development of care system support services from their inception – working with Staffordshire, Lancashire and Central Midlands CSUs prior to their merger and playing a key role in the way NHS ML has evolved. This makes her perfectly positioned to play a critical role in the future of NHS ML, enabling it to support Integrated Care Boards (ICB) and other customers to deliver their own challenging objectives. Sarah has been working in healthcare for more than 33 years.

She previously worked as HR director in the acute sector for 14 years before becoming an independent consultant for a wide range of customers. Sarah ensures that everything we do is underpinned by our organisational values and everyone who works for NHS ML feels valued and empowered to play their part in delivering the best possible care for patients. Staff engagement is a top priority and our staff survey scores have improved following a number of interventions and initiatives. She has significant experience of developing performance management frameworks and embedding individual performance management into organisational effectiveness. In particular, she has carried out a number of reviews on performance, and impact assessments for individual services, which have released significant savings whilst improving service delivery at the same time.

To ensure that NHS ML continues to develop to meet the changing needs of our customers, Sarah has developed a suite of information which provides both hard and soft intelligence on workforce dynamics. This influences our approach to recruitment and retention, absence management and staff management, and ensures that we are a cost-effective organisation with low absence rates and well-managed staff turnover.

Our people

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Qadeer Kiani

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Director of Funded Care

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Sarah Sheppard

Director of People

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Peter Spilsbury

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John Taylor

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

Personalised healthcare commissioning services

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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Personalised healthcare commissioning services

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

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