Ratna Taylor

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Director of Transformation

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Ratna Taylor, Director of Transformation

Ratna leads and coordinates the changes we are making to our way of delivering the future. She is focussed on the processes and culture change necessary to ensure we have the multi-disciplinary agility to support integrated care systems as they evolve.

With a background in local government, Ratna joined MLCSU in 2017 and has headed up the Improvement Unit since May of 2018 . She is a highly skilled and self-motivated strategic leader with a track record of developing and delivering successful, improvement and transformation programmes, involving multiple sectors and partners. She has experience of working within a range of sectors including commercial, voluntary, local government and the NHS.

She leads a team of 40 people delivering improvement and transformation programmes for local, regional, and national NHS partners including providers, integrated care boards and NHS England policy and programme teams. Her everyday focus is to support and enable transformative change, doing things differently, more efficiently and better, with the need of patients and their families at the heart of her work. She is working with our system partners to look at how we can continue to support them and become their system support partner of choice. 

She also looks after areas that we as a CSU need to enhance, change or develop, including the involvement and support of our staff. Other areas of focus include workforce transformation and equality, diversity, and inclusion. Ratna is also passionate about her role as the sponsor for our ethnic diversity staff network at MLCSU and regularly encourages staff to engage with this and the disability and LGBTQ+ networks as well. 

Our people

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Derek Kitchen

Managing Director

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Janet Budd

Director of Strategy and Deputy Managing Director

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Debbie Bywater

Chief Information Officer

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Dave Evans

Director of Partnerships

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Jonathan Horgan

Director of Pharmacy Services

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Tony Matthews

Director of Finance

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Martin Pope

Director of Delivery, Midlands

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Linda Riley

Director of Funded Care

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Sarah Sheppard

Director of People

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Peter Spilsbury

Board Advisor and Director of the Strategy Unit

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John Taylor

Board Advisor

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Ratna Taylor

Director of Transformation

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Clare Thomason

Director of Delivery, North West

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Elizabeth Miller

Director of Nursing and Urgent Care

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How we can help health systems

Developing health systems

Acting as an independent and trusted partner within the system to facilitate working across stakeholders and integrate elements of the provider system…

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Developing health systems

Workforce resilience and transformation

Supporting systems to build a sustainable and integrated workforce, transforming systems, organisations and the workforce experience to improve resilience.

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Workforce resilience and transformation

Communications and engagement

Supporting ICSs with approaches to design and deliver effective communication, engagement and behavioural insights as a key enabler for system change and…

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Communications and engagement

Digitally enabled transformation and IT

Digitising care and partnering with systems for the transformation of digitally enabled service delivery (and other supporting processes) across vision, planning and…

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Digitally enabled transformation and IT

PHM analytics and decision support

Applying intelligence-led understanding of the health of the population to support the redesign of care and improve patient and financial outcomes across…

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PHM analytics and decision support

Place and primary care transformation

Supporting providers to work together at a place and neighbourhood level to manage common resources, integrate community teams, improve health and reduce…

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Place and primary care transformation

Clinical redesign and provider collaboration

Redesigning how health and care works across England - placing people at the centre of their own health and care and utilising…

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Clinical redesign and provider collaboration

CHC and funded care

Providing end-to-end funded care services, including patients as active partners in identifying their healthcare needs and then commissioning care to meet these.…

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CHC and funded care

Business enabling services

Delivering a wide range of support functions through transactional services, business partnering and transformation that drives efficiencies and releases value and time…

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Business enabling services

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