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The Regional Capacity Management Team (RCMT) are leading specialists in urgent and emergency care co-ordination and delivery. We can help optimise unplanned care across whole health economies, managing system pressures to support partners and assist them in ensuring patients receive the care they need, when they need it.

Our team is well-established and has been delivering results for over 12 years. We currently support the entire West Midlands health economy, and have just extended the service across the Merseyside region.

Our experts:

  • Provide operational and strategic support, tailored to your needs and designed to ensure the patient journey is as free-flowing as possible
  • Work with you to develop and test comprehensive multi-agency escalation management plans, so that you’re prepared for those unplanned surges in emergency activity
  • Have an in-depth knowledge of pressures and area-wide best practices that enable them to identify problems early on
  • Produce daily core reports on emergency activity, as well as a weekly predictive report for A&E attendances and emergency admissions
  • Supply a 24/7 on-call response for both capacity issues and any critical or major incidents
  • Develop bespoke training packs for on-call directors and senior managers to manage escalation process
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