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The Regional Capacity Management Team (RCMT) are leading specialists in urgent and emergency care co-ordination and delivery. We can help optimise unplanned care across whole health economies, managing system pressures to support partners and assist them in ensuring patients receive the care they need, when they need it.

Our team is well-established and has been delivering results for over 12 years. We currently support the entire West Midlands health economy, and have just extended the service across the Merseyside region.

Our experts:

  • Provide operational and strategic support, tailored to your needs and designed to ensure the patient journey is as free-flowing as possible
  • Work with you to develop and test comprehensive multi-agency escalation management plans, so that you’re prepared for those unplanned surges in emergency activity
  • Have an in-depth knowledge of pressures and area-wide best practices that enable them to identify problems early on
  • Produce daily core reports on emergency activity, as well as a weekly predictive report for A&E attendances and emergency admissions
  • Supply a 24/7 on-call response for both capacity issues and any critical or major incidents
  • Develop bespoke training packs for on-call directors and senior managers to manage escalation process

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100