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It’s essential that the patient’s experience of referrals, from seeing their GP to attending their first hospital appointment, is as streamlined and straightforward as possible.

NHS Midlands and Lancashire CSU offers a dedicated call centre to manage referrals for clients including Clinical Commissioning Groups (CCGs), their member GPs, dentists and optometrists.

Our Referral Management Centre employs more than 50 staff. These include specialist call handlers and administrators with vast experience in customer service, mostly gained within the NHS.

Our service is available Monday to Friday from 8am to 6pm.

In the three months between January and March 2016, our team handled 58,000 incoming calls, 95 per cent of these calls were handled within 45 seconds. Thirty seven per cent of the calls were about transport, with the remaining associated with referral management.

In addition, our call handlers contact patients to discuss their choice of provider and book appointments for them.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100