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The Customer Finance team delivers a comprehensive range of high quality financial services. This team delivers a scalable Finance operating model (Hub and spoke model) which is focused on delivering transactional services at scale supported by local delivery teams to meet individual customer needs.

The Finance Operating model for Customer Finance has 3 key areas:

  • Embedded roles – these staff act as business partners and are responsible for all finance matters for their relevant client. The service is flexible to client’s needs.
  • At Scale services – Specialised Centres of Excellence in Purchase to Pay (P2P), Order to Cash (O2C), and Invoice processing for Individual Patient Activity/Continuing Healthcare (IPA/CHC) and Non Contract Activity (NCA) items
  • A Hybrid of the above – for clients who prefer more local AR and AP service.

Our customers are based in Lancashire, Staffordshire, Shropshire, Telford, Herefordshire, Leicestershire, Devon & Worcestershire. We also provide services to NHS England.

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