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The Customer Finance team delivers a comprehensive range of high quality financial services for 20 Clinical Commissioning Groups (CCGs) and a Provider Trust. This team delivers a scalable Finance operating model (Hub and spoke model) which is focused on delivering transactional services at scale supported by local delivery teams to meet individual customer needs.

The Finance Operating model for Customer Finance has 3 key areas:

  • Embedded roles – these staff act as business partners and are responsible for all finance matters for their relevant CCG. The service is flexible to client’s needs.
  • At Scale services – Specialised Centres of Excellence in Purchase to Pay (P2P), Order to Cash (O2C), and Invoice processing for Individual Patient Activity/Continuing Healthcare (IPA/CHC) and Non Contract Activity (NCA) items
  • A Hybrid of the above – for clients who prefer more local AR and AP service.

Our customers are based in the following geographical regions Lancashire, Staffordshire, Shropshire, Telford, Herefordshire, Leicestershire, Devon & Worcestershire. We also provide services to NHS England.

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