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The Customer Finance team delivers a comprehensive range of high quality financial services for 20 Clinical Commissioning Groups (CCGs) and a Provider Trust. This team delivers a scalable Finance operating model (Hub and spoke model) which is focused on delivering transactional services at scale supported by local delivery teams to meet individual customer needs.

The Finance Operating model for Customer Finance has 3 key areas:

  • Embedded roles – these staff act as business partners and are responsible for all finance matters for their relevant CCG. The service is flexible to client’s needs.
  • At Scale services – Specialised Centres of Excellence in Purchase to Pay (P2P), Order to Cash (O2C), and Invoice processing for Individual Patient Activity/Continuing Healthcare (IPA/CHC) and Non Contract Activity (NCA) items
  • A Hybrid of the above – for clients who prefer more local AR and AP service.

Our customers are based in the following geographical regions Lancashire, Staffordshire, Shropshire, Telford, Herefordshire, Leicestershire, Devon & Worcestershire. We also provide services to NHS England.

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Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100