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Home > Solutions > Customer Finance > Customer Finance – Achievements

2021 has been a big year in terms of achievement for our Finance Team.

First, the team achieved Level 3 Future Focused Finance Towards Excellence Accreditation, which recognises the very highest culture of learning and development.

Then they won the Finance Team of the Year award at the Healthcare Financial Management Association (HFMA) West Midlands Branch Annual Conference and were short-listed for national Finance Team of the Year (to be announced December 2021). The award recognises their contribution to promoting and improving teamwork, innovation, collaboration, transformation and governance in the NHS finance community.

Previously: The team was awarded FSD Achieving Excellence Level 2 accreditation in July 2016.  The natural progression was to apply for FFF Level 2, which was awarded late in 2017. MLCSU was then the only FFF accredited organisation in the West Midlands and the first CSU in the country.

Alongside this the organisation has received accreditation from CIMA, CIPFA, ACCA and AAT for both training and continued professional development.

NHS England requires us to obtain regular scores from customers on the service that we are providing, we consistently achieve ‘Very Satisfied’ or ‘Satisfied’ scores.

Under the FFF initiative, MLCSU Finance is very proud to say that it has twelve Value Makers, two Best Possible Value Specialists and one Finance and Clinical Educator who all spend time working across both finance and non-finance functions.

To assist staff to develop their skills to support the NHS, we have introduced the FFF “4 Strengths” into everyone’s 1-2-1 meetings. MLCSU’s Head of Customer Finance sits on the FFF Efficiency Project Working Group.

In order to deliver assurance over the internal controls and control procedures operated by a Commissioning Support Organisation to its customers and their auditors, a review of internal controls known as a Service Auditor Report (SARs) is completed by Auditors. The quality of our processes and financial controls are demonstrated through our success at Service Auditor Reporting. NHSE consider us an exemplar CSU and with Deloitte recommended MLCSU Finance to be the first CSU to move to Annual SARS and perform its own assurance self-testing.

MLCSU has, since 2013, successfully delivered high quality Draft and Final Annual Accounts in line with national timescales for all partners, receiving fantastic feedback on the performance of our staff .