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The Business Improvement service is passionate about ensuring the CSU and its customers achieve the highest levels of performance possible. We are a team of business-minded experts with a wealth of NHS and private sector experience, committed to getting our hands dirty and delivering results.

We are passionate about working with our customers to understand their problems and offer tailored solutions, all following the principles of our Operational Excellence ethos.


We specialise in identifying and delivering cost and service improvements, helping our customers to release savings, increase productivity and capacity. We also ensure that all new contracts are mobilised effectively.

We pride ourselves on our ability to apply nationally and internationally recognised improvement methodologies, which can be easily implemented and deliver clear benefits. Our wealth of knowledge and experience across a range of areas means you can approach us with any problem or request and we are able to respond quickly with a professional, bespoke solution.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100