News & Views
- Blog: My life as senior nurse on the mass vaccination programme
- Meet the director of our new service, the Transformation Unit
- Providing analytical support to the ‘New Hospitals Programme’
- MLCSU and the Transformation Unit come together
- Our year – supporting through COVID and beyond
- CIO on pandemic lessons about health inequalities in The Times report
- Equipment, software, connectivity – what it takes to digitally enable vaccination sites
- Medicines optimisation in Walsall care homes shortlisted for innovation award
- PrimaryPoint: essential IG, HR and finance support for GPs and PCNs
- Finance skills development culture and practice
- Recruiting people for vaccination centres in Shropshire, Telford and Wrekin eases pressure to redeploy staff
- Why some communities may be at risk of lower vaccine uptake
- Knowing our patch: Free demographic and health inequalities analysis
- Blog: How to support primary care services with their accounting – they really need help right now
- Our app helps fill the locum gap for GP practices – and is now even easier to procure
Traditionally, GP appointments are made by telephone and very few surgeries provide alternative methods of communication. This means that deaf patients are often excluded from decisions about their healthcare, or don’t visit their GP at all. BILCS is addressing this problem by working in partnership with a local third sector organisation, BID Services, which supports people with a sensory impairment.
The BILCS team has arranged with GP surgeries in Birmingham, Solihull and Sandwell for patients to contact BID directly to ask for an interpreter to attend their appointment. Therefore, deaf patients have significantly increased their involvement with primary and secondary care, resulting in fewer repeat GP appointments and a reduction in unnecessary A&E attendances and hospital admissions.
One of the most challenging issues in healthcare globally is getting patients to adhere to their treatment. Failing to take medication exactly as directed by a healthcare professional is a major cause of poor clinical outcomes. It can lead to the worsening of long-term conditions and have a detrimental effect on the overall quality of patients’ lives.
BILCS identified an opportunity for community nurses in Birmingham, Solihull and Sandwell to use telephone interpreting services to support short, regular appointments with vulnerable patients who might not otherwise take their medication as directed. This service has resulted in better patient outcomes, together with cost savings for the NHS, through reducing the length of hospital stays and the number of inappropriate A&E attendances and hospital admissions.
Public sector bodies may procure interpreting and translation services from NHS Midlands and Lancashire CSU via a national framework agreement and be confident that their supply is compliant with EU procurement regulations.
For advice on accessing this framework agreement, please contact: email@example.com
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Countess of Chester Health Park