News & Views

Transformation and change support

We have a clear and well-established approach to working with local health economies to support integrated care provision and commissioning.

We focus firstly on the problems, secondly on the desired results, then thirdly on how different models of integration might help to achieve them. Sequencing our approach in this way ensures clarity and focus.

Starting with the perspective of patients and the wider population is an essential design principle: if an integrated care model doesn’t work from the perspective of its users, then it doesn’t work at all. The support we provide – from strategic advice to back office functions – is based on this understanding.

Working with some of the most advanced integrated health and care economies in the NHS, we pride ourselves on the fact that we provide not just support, but leadership too. We are a real catalyst for practical change.

With our partners, we have the capacity and capability to provide transformation advisory support at scale to a national footprint. We start by building an understanding of the current situation and the desired changes that transformation will bring about, before defining enabling factors and potential barriers.

Opportunities are created as systems come together. Our Strategy Unit (SU), in conjunction with its longstanding strategic partners – particularly the NHS Transformation Unit – provides nationally-recognised analytical and advisory services to address challenges and discover opportunities.

Integrated care requires new roles and ways of working, yet our experience suggests that too few health economies truly understand the composition of their workforce. This should be seen as a starting point for more integrated models of care.

Current staff shortages and prospective skills gaps also need to be factored in, alongside assumptions about changes in the nature and scale of population needs.

We then use techniques to describe likely futures. This includes: modelling changing demography and population needs; examining broader societal trends and workforce preferences); and collating evidence on trends in workforce demography, recruitment, retention and retirement.

It’s important that people at all levels and parts of the system are involved in the design and delivery of the new system. They are able to provide vital insights. Effective engagement with patients, the public, staff, clinicians and key stakeholders is central to the whole process.

The combination of the present and likely future is then synthesised to show where redesign is needed, which we drive through to completion.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100