News & Views
plus
Home > News > MLCSU uses chatbot technology to help national tracking of COVID-19 in care homes

MLCSU uses chatbot technology to help national tracking of COVID-19 in care homes

MLCSU’s Digital Innovation Unit is using chatbot technology to support national tracking of COVID-19 in care homes.

We worked with Arcus Global, our technology partner for chatbots, to help the care homes in areas using EMS+ to respond to the government’s new emergency guidance for submitting data.

The telephone-based chatbot is being used to remind care homes to submit their daily COVID-19 responses. These reminders will improve the flow of data from approximately 1,650 care homes to EMS+, our surge and escalation management solution. This is then used to inform national reporting on care home bed availability and COVID-19 cases and allows MLCSU clients to receive broader intelligence about pressures in their region using EMS+.

The chatbot can call many care homes within a short time. Crucially, it calls those that have not responded with the required COVID-19 information for the previous 24 hours.

Digital Innovation Unit Director, John Uttley, said : “We appreciate the considerable pressures care homes are experiencing due to the pandemic and recognise the key important service they are providing and wanted to help.

“Using the chatbot to call homes with a reminder is increasing reporting as well as reducing the effort needed by NHS staff to chase for submissions. This frees up staff for other priorities.”

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent
ST4 4LX

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
Rugeley
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
Leyland
Lancashire
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
Birkenhead
Merseyside
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
Macclesfiled
Cheshire
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
Leicester
Leicestershire
LE1 6NB
United Kingdom

0121 611 0100
map