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MLCSU enables rapid roll-out of outpatient video consultations across north of England

MLCSU’s change management specialists have ensured the rapid introduction of video consultations across the north of England to improve patient safety following the outbreak of COVID-19.

NHS England and NHS Improvement (NHSE/I) was already running a trial for using video consultations to transform outpatient appointments, but the pandemic meant this needed to be accelerated.

Our Improvement Unit experts worked with NHSE/I and NHS Digital on the rapid roll-out across the region, including system configuration and supporting individual trusts, and took on management of the training required.

Within just three weeks they had delivered training on the Attend Anywhere online video consultation platform to 54 trusts. Over 100 services and specialties across the north of England are now using video consultations to maintain appointments with patients safely.

Our team has also given advice regarding virtual consultations to ambulance trusts throughout England via a webinar organised by NHSE/I South West and facilitated by NHS Horizons.

By reducing the need for physical attendance at NHS sites, video consultations are preventing the transmission of COVID-19 as well as enabling clinicians to see patients who are unable to travel. Patients can have their consultations in a place that is convenient to them.

Video consultations are also enabling clinicians who are themselves at risk or who are self-isolating to work from home.

Sarah Thorn, Senior Clinical Information Systems Administrator with Leeds Community Healthcare Trust said: “I know a lot of people are needing the platform access to continue their care with patients and I wouldn’t have been able to do it as quickly without your [MLCSU’s] assistance.”

Phillipa Winter, Bolton NHS Foundation Trust’s Chief Informatics Officer, said: “It is really taking off and having a lot of benefits to patients.”