Our support for the establishment of Chester East Primary Care Network has been held up as best practice by NHS England.
Following successful application for funding through the primary care network (PCN) development fund in 2018, Chester East PCN was formed, covering a network population of 37,020 patients. The network engaged the services of The Improvement Unit in November 2018 to provide project management support to deliver their shared vision: “Working together to deliver high quality, innovative and sustainable healthcare for our community with commitment, compassion and integrity”.
We used an agile approach for managing the programme. This involved aligning the Workflow Optimisation project, which was already underway, to the Dressing and Visiting workstreams. An overarching project specification, detailed plan, risk register, identified mitigation strategies and communication plan were developed and established to provide a clear structure and visibility of the programme. This work was undertaken in parallel with providing support and expertise for development of the operational board structure. This included development of a Memorandum of Understanding and governance arrangements.
Exemplar PCN, the way everything was organised from finances to workstreams was excellent.
Charlotte Fisher, NHS England on behalf of Mersey Internal Audit
High calibre project management – MLCSU – game changer.
GP Dr Shana Tam, Boughton Medical Group
Countess of Chester Health Park