Improving the process for managing domiciliary care placements

Improving the process for managing domiciliary care placements

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Clinical commissioning groups in Staffordshire wanted to address the lack of a contractual structure for Health-Funded packages of care with Domiciliary Care Agencies. The aim was to move to a robust contractual structure with quality of care for patients and value for money for the CCGs.

Action

We scoped what was required, engaging with key stakeholders and providers and worked with technology partners, adam, to deliver:

•new policy and process documents

•new procurement and associated provider contracts

•performance and price benchmarking

•system configuration incorporating agreed processes and policies

•electronic invoicing and payment process

•migration and loading of existing package data

•training of all system users

•management of information and reporting design and configuration.

Impact

The new process of domiciliary care placements delivered benefits for patients, CCGs and providers:

provider insurance – set level of cover and easy management of expirations

provider CQC compliance details recorded, updated and monitored through adam

clear overview and tailored reports of all patients and the services they receive

easy communication with provider market as a whole or individually

efficient process – agencies only receive requirements within their post codes

provider contracts managed in one central location

automated invoicing – providers are paid within 30 days, financial disputes are avoided, finance teams save time.

Up to 140 providers who hold domiciliary care packages were actively engaged with the platform.

With this development we have now implemented adam’s full commissioning solution in Staffordshire:

care and support planning

e-brokerage and provider sourcing

e-contracting and placement management

integration with case management system and finance systems

e-invoicing and payment process

supplier relationship management module

interactive and real-time reporting tools

dedicated user support and training

data analysis and stakeholder engagement teams.

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