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Our leaders ensure that we have an organisation-wide focus on the development and delivery of innovative, customer-focused solutions through our structure, our culture and our approach to provider collaboration.

Our leadership team has been in place since our creation in 2012 and through the merger of Staffordshire, Lancashire and Central Midlands CSUs. Our core approach is one of distributed leadership, with staff at all levels supported to lead with confidence, passion and skill. A common vision, a consistent set of values and a high-performing culture have been implemented across the whole organisation.

The success of this approach is shown in our position as the best-performing CSU in England, with the highest staff and customer satisfaction scores. Our staff are empowered to think, innovate and share learning about improvements in technology, people or patient outcomes.

Our leadership ethos extends to our well-established relationships with partners and suppliers who support our behaviours, values, and ways of working. Success in leading and trebling the size of our organisation and customer base demonstrates that we can scale, innovate and share best practice across STPs/ICSs.

Our directors are aligned to one or more of the STP/ICSs within our current customer geography. Together with our senior managers they bring considerable experience from both the public and private sectors, giving us a strong commercial, innovation-focused perspective, combined with core values rooted in NHS delivery. At the heart of our vision is making a positive difference for patients.

Our service directors are experts in relationship management expertise and have experience of bringing different service providers, organisations and health systems together to deliver a shared vision. Through personal example and day-to-day engagement, they communicate the values that underpin all of our work. This is cascaded throughout our teams.

Get in touch

Kingston House

438-450 High Street
West Bromwich
West Midlands
B70 9LD

0121 612 1500
  • Heron House
  • Springfields Health & Wellbeing Centre

Midlands and Lancashire CSU
120 Grove Road
Stoke on Trent

0300 404 2999

Midlands and Lancashire CSU
1st Floor
Lovett Court
WS15 2QD

0300 404 2999
Jubilee House

Midlands and Lancashire CSU
Lancashire Business Park
PR26 6TR

01772 214200
Liverpool Innovation Park

Office 2
2nd Floor
Building 2
Liverpool Innovation Park
360 Edge Lane
L7 9NJ

0151 295 8612/8619
  • 1829 Building, Chester
  • Old Market House
  • Clark House

1829 Building
Countess of Chester Health Park
Liverpool Road

01244 650 300

Hamilton Street
CH41 5AL

0151 514 2335 EXT 1487

Hulley Road
SK10 2LU

01606 544 791
Cardinal Square

3rd Floor North Point,
10 Nottingham Road,
Derby DE1 3QT
East Midlands

01332 888231
St Johns House

St Johns House
30 East Street
United Kingdom

0121 611 0100